Allegiant Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1960 reviews
3/10
3 star Skytrax Rating
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Allegiant Air customer review

(United States)

Flight from Punta Gorda to Moline cancelled 2 hours before flight time. No reason given. Good weather at both airports for flight. Likely due to lack of crew and/or equipment. I intend never to use again.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Allegiant Air customer review

(Canada)

Family of 9 (5 adults 4 children) travelled from ST Cloud to Orlando. Excellent service flight and price! Will definitely travel Allegiant again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Allegiant Air customer review

(United States)

I flew from Austin to Las Vegas on a Thursday and returned on a Sunday. I had nothing but positive experiences the entire time. The $55 airfare was a steal compared to the other airlines which made it pretty easy to overlook fees for luggage and seat selection. I am 6'6" so I paid $21 each way to sit in the exit row (31st row) in the aisle and I had at least five feet of space in front of me. The flights started boarding an entire hour before scheduled take-off which I guess was nice. Both flights left exactly on time and both arrived to their destination ahead of schedule. I would definitely fly Allegiant Air again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Allegiant Air customer review

(United States)

A group of 5 of us paid $145 total to be able to select our seats. On our flight from St. Pete's to Lex we were told it was open seating with no seat assignments. We had paid in advanced for a seat assignment. This made it very difficult for groups with small children.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(Canada)

My son's wedding was in Florida on Jan. 4 2014 so we booked our flights (6 family members) in August for this specVery unprofessional airline. I was on a cancelled flight on Dec 20th from Niagara Falls to Florida. Plane was re-routed even though flights were landing and taking off less then 30 minutes away out of Buffalo and while we were waiting flights were landing and taking off from IAG. we were told around midnight that flight was cancelled and we would be contacted as to when it would be re-scheduled. We had originally booked with plenty of spare time to get us to our cruise ship before it left and the new scheduled flight was too late. Thank goodness US air stepped up and had seats available. We signed up for the text alerts and never received a single one - the only way we knew the flight had been re-scheduled was that another passenger informed us - our email didn't come until after 10am the next day - way too late. Allegiant didn't offer any assistance or information as to hotels transportation - just that we had to get out of the airport. Flight home was also over 2 hours delayed due to mechanical issues. Seats were the smallest and most uncomfortable I have ever been in and there were no complimentary beverages offered. Initial flight prices may look good but do not be deceived - by the time you add baggage and everything else it becomes very expensive. I will never fly Allegiant air again and will ensure none of my family or friends do! Worst airline I have flown.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Allegiant Air customer review

(Canada)

Returning from Las Vegas on Jan 6 2014. Got to the Las Vegas airport and was told the flight was delayed by 4 hours due to pilot being timed out. Does Allegiant never have any stand by staff? By the looks of the gate that day all Allegiant flights were very delayed. The weather was fine so very little in the way of excuses for them. I doubt I will ever fly Allegiant again as this is the 3rd time with problems.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(Canada)

Flight 210 leaving Bellingham at 9am going to Palm Springs CA. Got to the airport at 7.30 am and was told the flight was on time even though it was snowing. Got into the boarding lounge and told it was delayed until 10am due to the snow and runway not being clear. At 10am it was still not flying with little updates. By 3 pm when I checked the flight status online it showed it was cancelled. Went up to ask the staff and was told no the flight will go out as soon as they have clearance to fly. After they cancelled 3 flights due to apparent weather and gave us a phone number to call to be put on the next flight. Stranded for 36 hours I finally got out of Bellingham December 21 2013 at 7.30 pm.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Allegiant Air customer review

(United States)

My son's wedding was in Florida on Jan. 4 2014 so we booked our flights (6 family members) in August for this special occasion. We were scheduled to fly from Knoxville to St. Petersburg/Clearwater on the morning of Jan. 1. Two family members went early to Knoxville and were at a motel on the morning of Jan. 1 when they received a text that the flight was cancelled. The other four of us were on the way to Knoxville when we were called by our family members and told of the cancellation. I spent 45 minutes on hold arranging for new (replacement) tickets from Lexington KY to St. Pete that afternoon. We finally booked the tickets and headed north to Lexington for a 1.15 pm flight. We pulled into the airport and arrived at the ticket counter only to find that the flight was delayed 4 hours. We spent several more hours killing time until the flight took off at 6pm. We arrived at St. Pete too late to get our rental cars. Both the originating flight and the return were operated by Sun Country which seems to be a much better airline. The only thing that made the travel acceptable at all was Sun Country. I will never fly this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Allegiant Air customer review

(Canada)

We were group of 8 travelling on December 26 flight 221 from Bellingham to Las Vegas. Told that flight was cancelled - Allegiant offered hotel vouchers to passengers who lived 50 miles away. Allegiant didn't have any service personnel at Bellingham airport who could help with re-routing to get to destination only way was over the phone with long wait. Allegiant accepted all passengers who wanted to continue on flight next day. We all lost one day of paid hotel accommodation and one day of paid 2 rental cars. Return was a little less disrupted just delayed for one hour and 20 min. Reason was 'they didn't have crew for airplane'. We all decided that Allegiant is going to be last choice in our travelling due to unreliability.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
1/10

Allegiant Air customer review

(United States)

Would not fly this airline. Unprofessional delays maintenance issues above the norm old equipment timed out crews not enough backup equipment or crews. I experienced all of above on an attempted flight to Lex Ky from Sanford Fl.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no