Allegiant Air

Starting with baggage check - A long line at baggage check, three ladies working check in, but nobody was being checked in. Why? Because apparently they couldn't start checking our flight in for another 10 minutes. Keep in mind that they were just sitting there, doing nothing. Just waiting until 12.36pm so they could start checking people in. Meanwhile the line gets longer and longer and that's just the beginning. The rest of the flight, the delays, etc - awful.

I used this airline to book a flight to Las Vegas for my bachelorette party. My flight was delayed by almost a whole day. This airline is ridiculous and refuses to help its customers for wasting their time. I tried numerous times to get some sort of compensation for having wasted a whole day because of their problems. My friend from Michigan was able to make it into Vegas despite the storm but, Allegiant, being the terrible airline that it is, couldn't deliver. So if you want to get where you're going, spend the extra money with a real airline and save yourself the headache.

Leaving LAX was 45 minutes late and then upon returning 3 days later, there was 4 delays, a cancellation, and then 4 more delays. Missed my 52nd wedding anniversary with my family. We did receive one cold piece of pizza and warm coke for our anniversary from them. Thanks Allegiant for a memorable anniversary.

Tried Allegiant Air for the first time, loved the direct flight. This is a "shopping" experience for sure when you book, you purchase everything separately, I did end up saving about $125 but it really wasn't worth it in the long run. Two hour delay (not weather related) which really screwed us up. Paid for one suitcase, but their weight limit was at 40 pounds, not the usual 50-and that ten pounds made a big difference-had to pay $5 each for boarding passes because we couldn't get their app to download on our phones, which was suspicious to me, since it was both of us unable to use it. I at least want some water on a flight without having to pay for it. So liked the direct flight, but reading the other reviews, we were not alone with what seems like a lot of delayed flights due to staff/plane management issues.

I was very disappointed with Allegiant Air's professionalism and customer service. After being delayed 7 hours due to weather they canceled our flight due to a flight crew duty time limitation. Our flight was rescheduled for the next afternoon, but we missed a day of our bachelorette party in Las Vegas. Allegiant customer service were rude and uncooperative on the phone. They offered no vouchers or help for our lost time. I understand that the initial delay was due to weather, and nothing can be done about that. However the cancellation was due to flight crew hours and should have been monitored more closely.

Unfortunately being from the UK I had never come across Allegiant Air before. The upfront airfare was cheap but then they get you with charges for, baggage, hand baggage, boarding card. The baggage allowance was a pitiful 18kg (39lb). The aircraft was grubby, the seats were very uncomfortable and the air crew were surly. No inflight entertainment and no complimentary refreshments. Avoid unless you really don't mind budget meaning basement level quality.

I do not recommend flying Allegiant Air if there is any other airline. We arrived at the airport on time, flight was scheduled to depart on time, 1.34pm Florida time. We all boarded the plane and one of the flight attendants passed out and that caused a 45 minute delay, then we leave the gate to find that there is a mechanical issue with our plane, 90 minutes later we are at the runway taking off. We were in flight for 1 hour and was told we had to turn around and return as another mechanical error had occurred and we had to change planes. The flight that was to leave at 1.34 ended up not officially leaving Florida until 7.00pm causing us to have been on a plane for over 7 hours for a 2 hour flight. So take your chance if you wish but I for one will find an alternative to this airline.

The counter staff at Pittsburgh were very nice, but it took more than 45 minutes to check in as the majority of the time there was only one staff member to check in the entire flight. The flight home was a different story. The staff at the counter were rude from the start. We had no opportunity to print our boarding passes, used the online service on their website and they refused to use them and charged us to print our boarding passes. My husband, who is disabled, was not able to carry his one personal bag and his cousin carried it for him. They told him that he would be charged if he carried it, even after he explained that is was for his cousin - who is clearly disabled and was at the counter. They did not care. Additionally, his wife was carrying a bag of snacks for us to eat while we were waiting for the flight. One of the counter staff said that he was going to charge her for that, even though she explained and they followed her to the gate and said something regarding it two more times. Finally, their baggage limits make no sense - a 125 lb person has the same limits as a 300 lb person. I will never fly this airline again.

My flight from Los Angeles to Montrose, Colorado was my first time flying the airline and it will be my last. Our flight on 8/7/15 from LAX to MTJ was delayed over 3 hours. The issue seemed to be mechanical. It was very confusing when the screen at the gate did not have the updated departure time despite the fact that passengers were receiving text message flight alerts with delayed flight times. At one point the screen at the gate even said "now boarding" which was obviously incorrect. When I asked a gate agent which information was accurate, they were not helpful and did not seem to be informed. My flight from MTJ (Montrose) on 8/10/15 was delayed 7 hours. We were told that the plane departed Los Angeles to come to Montrose and had to divert to Arizona for repairs. I should have just assumed that the flight would be delayed and waited to go to the airport. I want an airline to fix the necessary repairs on a plane that I'm about to fly, but it is unnerving when the repairs are happening while you wait for the very same plane. It would be much more efficient if the planes were constantly maintained so that these long wait times would not be necessary. I also think it is ridiculous to charge a customer for a cup of water on a flight when they've been waiting in a very small and very hot airport for over 7 hours.

First time flying this airline. Couldn't beat the deal to get to Orlando for family vacation. On the way down - no problems. Had the bulkhead seats and were quite comfortable. Was a little surprised by the request to clean the area and set the seat belts for the crew. On our way home I was asked to remove my earbuds (not plugged into anything) before takeoff. This was quite surprising as I was using them as earplugs to drown out the sound of the young child behind me who was throwing a fit and kicking the seats. After I took out my earbuds I covered up with my wrap and tried to get some rest (it was an early morning). The attendant tapped me on my shoulder while I was sleeping to ask if my seatbelt was fastened - and he had just been there to see that it was fastened and my earbuds were out. Not a happy or comfortable flight for me.