Allegiant Air

We have flown several times on Allegiant Air and last night makes the second time that we have been late, and they don't offer much of an answer to anything. This company is very hard to communicate with. We had a flight sometime back from Florida to NC with no weather issues and the plane was very late and no explanation was really offered. Yesterday afternoon we should have been on a 2:49 pm flight and they said the flight was diverted and would be late. The times for arrival kept changing. The plane finally got us to Greenville SC late in the evening. No apology except by the captain in flight. If you don't like the high risk of being late then go for the no frills ride. I think we will pay the extra money and get less boundaries on luggage, seating etc with a major airline.

Allegiant Air ruined my Christmas and have the worst customer service - it's like dealing with robots! Getting a good deal is not worth the lack of service and common courtesy. They cancelled our flight by sending a text when we were already at the airport to check in and didn't have any staff ready to handle all the upset passengers.

Plane was supposed to depart at 9:23am. It's now 12:59 and I am still on the airplane at the gate. Have not left due to weather. The weather has been clear for an hour. We have been stuck in our seats for 70 minutes. When I tried to get up to use the restroom I was told I could not until we were in the air. That was 30 minutes ago. The flight attendant staff is by far the worst.

Most horrible experience flying I have ever had. I have flown all over the world and I have never been angry about delays, flight cancellations because they happen and I'm a reasonable person who can deal if a curve ball is thrown. Allegiant air has no rhyme or reason for anything. They don't give you a straight answer. It took me 11 hours to get to Arizona from Ogden Utah. They first told us it was on behalf of the 3 inches of snow outside. This was untrue because had the plane been on time we would have missed the snow entirely. Then they stated that a plane was coming for us but was diverted to St. George to refuel. There is no allegiant hub in St. George. Then they told us that the plane from St. George was on it's way back but that is not the plane we will be taking anymore. Then they told us the plane we are taking had mechanical difficulties so we will continue to be delayed. The most frustrating part of this whole ordeal was that we couldn't get a straight answer from anyone. Allegiant refused to refund out flight as well as refused to offer any kind of voucher for our extreme inconvenience. They wouldn't let me talk to any supervisors on the customer service line and refused to give me any names of the customer service agents. This is not the first time I have flown with Allegiant and it is not the first time I have been given the run around story of why they can't keep a schedule. I will not fly this airline again. If you value you your job and need to be back at work when you say you will instead of stranded in another state do not fly with Allegiant. Cheaper fares? After they nickle and dime you for everything from bringing your own purse, to charging you for a half a can of soda, you end up saving maybe 100 bucks. Not worth the 11 hours waiting and missing out on family time over thanksgiving. Thanks for nothing Allegiant.

I flew from Greenville to Orlando and the plane got to the gate when we were supposed to start boarding, then they had to deplane and then clean the plane. It was a 45 minute delay which wasn't that big of a deal. The real problem when I was set to depart from Sanford. Apparently there was a weather advisory and no minor could get on the plane alone. I have never heard of this rule before, a flight attendant said that she would watch over me so I could go and I thought everything was ok, then when I start to board the agent said that the flight attendant has changed her mind and that I will have to find another flight. I pleaded to get on the plane because this was today December 22nd and I needed to get back to see my family. All in all I will have to wait until tonight to get another flight (which was 3 hours from my original destination.) I am not pleased with this airline and I do not plan on flying it again.

We've flown on Allegiant a half dozen or so times and are very happy with every aspect of all our flights. When we flew in October, the incoming plane had mechanical issues in Fl, and our flight eventually was delayed overnight. Allegiant processed the full plane of passengers as quickly as they could and got anyone who had to travel over 30 minutes to get home put up in a local hotel. As we waited in line for our hotel vouchers, the crew passed out bottled water and chocolates and chatted with us to help ease the wait. In addition to a night in a hotel (which probably cost them more than what we paid for our flight to begin with!) we each got a $100 voucher for future travel - we are using it in January and will end up flying round trip from NH to FL for $13, plus the cost of picking our seats because my hubbs likes a window, and because of motion sickness, I need an aisle seat - and we both like the extra leg room seats. So for a grand total of $79, we have the seats of our choice and round trip fare. I find Allegiant customer service to be quite pleasant. The seats are as OK as most that I have had on other airlines - it's a 3 hour flight, I can sit in almost anything as long as I have room for my longish legs. All in all, we continue to fly Allegiant and are very happy with their rates, their service, and their airline in general. We are minimalist and can each fit what we need for a 10-12 day stay into a bag that conforms to Allegiant's standards for a free personal item that stows under the seat in front of us - but, having said that, if we needed to check bags, it would be more than worth the extra charge since parking at the terminal in Portsmouth, NH is free. If we were to go to Manchester or Boston to fly, we'd have to pay probably over $100 to park for 10-12 days

The plane arrived 30 minutes late in Vegas. Then knowing that weather was bad at best in Rapid they took off about 1 hour late. At the time were to start descent into Rapid City, the pilot came on and announced we were diverted to Sioux Falls, SD. That is approximately 6 hours from Rapid City. That is further away than if we had stayed in Vegas. Our vehicle is still in Rapid. As we sit on the tarmac in Sioux Falls we are waiting for another plane to leave gate so we can get off plane. There has no been no disemmimation of information. I can't believe there is no plan that can be told to passengers. Allegiant is second rate at best.

I had a great experience with Allegiant Air! Everyone was decent and cordial. The stewardesses were polite and so were the pilots. I did my part and arrived at the times I should and everything went smoothly. The seats were ok, I'm 5'8 and for the cost of the ticket I'm not complaining. I'm not the type of person who needs bells and whistles when I fly. I just want to get to my destinations safely. I should add I have a massive fear of flying and taking off scares me greatly. You can get your alcohol and snacks like with anyone else. So for anyone looking to book with Allegiant I say go for it, the money you save can be put towards better use on your vacation or drinks on the plane. BTW the price difference was about 200 bucks compared to other airlines for an adult and child.

I was nervous at first to fly Allegiant Air because I had never flown it before and I saw a lot of bad reviews of it . Though you get what you pay for, it's a really good value. So what If you have to pay for a snack and drink you can buy that before boarding. The staff was very nice. However flying home from Punta Gorda was kinda stressful. They had to switch out our plane because the other one broke but the new plane they gave us was great. Very nice and comfortable. It took no time at all for boarding. I will definitely fly Allegiant again.

Personally, I've never had a horrible experience with Allegiant Air, and I've flown with them 3 years in a row for our annual trip from Grand Forks, ND to Orlando/Sanford, FL. The price is right, and my husband and I are able to pack both of our things in one suitcase, so we only have to pay to check one bag. You are allowed a personal item free of charge, so I normally use a backpack. I've never been cold on an allegiant flight, normally warm. Though temperature varies and that's to be expected with any airplane. I've never encountered a rude stewardess. In fact we've had the same male stewardess for all of our flights back from Florida, who is friendly and personable. Seats aren't the most comfortable, however I can deal with it for 3.5 hours. I always buy a few drinks from the airport, and pack snacks from home, so that I can avoid having to pay for something on the plane. Restrooms are fine. Overall, I've found that there have been no surprises. Just read the FAQ on their website and you'll know what to expect.