Airlink

Not Verified | I would like to compliment Airlink on their service and professional reservations assistance for our flights to Skukuza from CT and back from Hoedspruit. They assisted with a cancellation in a professional and efficient manner as well as my daughter had to cancel a flight last minute due to Durban looting and riots. Their COVID Protocols as well as service, reliability, no delays etc. were great especially in a time when airlines have become unreliable due to the economic climate.

Not Verified | Had a flight booked for April 2020 and then Covid-19 lockdowns prevented us all from travelling. Seven months later Musi helped us change dates and Airport for later this year. He was so helpful and professional and organised. It was a pleasure dealing with him. Thank you for taking care of your customers through this tough time. We look forward to flying and supporting and will both be booking another two one way tickets - so will be continuing our support. Wishing you and the staff all the best until the international tourists return. Thank you and well done.

✅ Trip Verified | Johannesburg to Walvis Bay. Very pleasant experience with good service and comfort on board. Seats in business class are very comfortable and allow a lot of legroom in the first two rows. Boarding process in Johannesburg was a bit chaotic due to the ground staff and no bus being available.

Not Verified | Johannesburg to Gaborone. There is a noticeable difference with this airline, more attention is given to safety and communicating to clients. Very efficient, the aircraft was stunning and we arrived early. Overall the team seemed more professional and experienced.

✅ Trip Verified | Maun to Cape Town. Never use this airline. Denied boarding because of a supposedly faulty passport. Forced to buy connecting ticket out of Cape Town, forced to leave my family and not join them on vacation. On arrival in Cape Town authorities did not find an issue with passport. The price for a ticket was already high and now the additional flight out of Cape Town that I did not use cost me another 700 dollars

✅ Trip Verified | Every time I flew with Airlink (From Pietermaritzburg), everything was fantastic. Their boarding procedure, legroom, seat width are good. They have a nice fleet of planes, currently: the Embraer E190/170, Embraer 135, Avro RJ85 and Jetstream J41 (Avoid). The Avro RJ85 is comfortable but slightly cramped (I'm 1.8m tall). The Embraer E190 is fairly new and very spacious. They serve a snack and free beverages on these short flights.The only downside is that they are relatively expensive when compared to low cost carriers.

Durban to George with Airlink. The Embraer aircraft was clean and comfortable. The air hostess was friendly. On the 1 hour 45 minute flight we were served a chicken wrap which was good. Even on our 45 minute flight from George to Cape Town we were served a cheese sandwich. However Airlink are fussy with luggage. They only permit 20 kilos; not 23 like on larger aircraft. Fortunately South African weighed our bags in Durban and made no comments. However in George Airlink do the check in and were charged excess luggage fees. But for 7 kilos over we paid only 15 US dollars. Our flights left and arrived on time. Fares on this airline though are relatively expensive.

Kasane to Johanesburg. Boarding with 15 minutes late due to late inbound. It was a full flight,once boarded and after we had taken off, the flight attendant came through with the trolley and offered a chicken sandwich. The sandwich was tasty. We hit quite a bit of turbulence once through it the flight attendant continued the service. The flight attendant was quite professional and all smiles.

✅ Verified Review | This was my first time flying Airlink. The flight was fine and food, seats and service were all quite good. However we (along with 11 other people ) were quite shocked when we reached Madagascar to learn that our luggage had not been loaded onto the plane. We had given our luggage in at JNB terminal 4 hours before the flight. We were also told that Airlink has no responsibility to get you your luggage in Madagascar after your arrival, necessitating a second trip to the airport on a subsequent day. For an airline to lose 12 people's luggage (out of 80 passengers) on a non-stop flight is unacceptable. We were told by someone else who regularly flies on this flight (she lives in Madagascar) that her luggage has also been lost on prior flights. A more minor but still very annoying practice of this airline is not to carry the visa form that must be filled out before entering Madagascar. The Air France flight that arrived at about the same time had these forms for its passengers.

Johannesburg to Bulawayo in Zimbabwe on SA Airlink. Seats were comfortable and a meal was served flight together with drinks on this 1 hour 20 minute flight. Flight attendants were efficient and pleasant. This was a very nice trip.