"lost a customer forever"
Peter Whiting (South Africa)
✅ Trip Verified | This was a connecting flight completing an overseas trip I had made to the USA; therefore, check in was performed at the desks at the international arrivals hall immediately after customs. I knew my check in luggage was slightly overweight (23 kg), but had already had been told by my travel agent that the flight was not looking like it was full. However, the check in lady informed me I was overweight, and I would have either reduce the contents of the suitcase or pay. After some 30 hours in the air, I was not about to do the former. She was completely implacable, and adopted a sarcastic attitude when I queried the severity of her decision - at that moment, I became angry, and left precipitously. The payment was only about R120, but was an irritation to get processed - the lady receiving payment was just as rude as the check-in clerk. In any event, the plane was less than half full, to the extent that the captain had to request people to move from the front to the back to obtain the correct balance. So, for the additional princely sum of R120, Airlink have lost a customer forever - there are competition airlines on this route.
Aircraft | Embraer |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Johannesburg to Port Elizabeth |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Shame on you Airlink"
Adriaan De Bruyn (South Africa)
✅ Trip Verified | Our flight was rerouted to JNB due to bad weather in Bloemfontein. We arrived at or JNB at about 19h00. They had no idea how to handle the situation and didn't provide any information unless we insisted on it. Eventually we were taken to a hotel at 01h45 in the morning and had to be back at the airport by 04h30. Our flight was delayed again by 30min due to refueling even though we had to stay on the plane the night before because they were apparently refueling. I'm a frequent flyer on airlink and could never complain about their service, but this situation was totally unacceptable. Especially the disregard of children and the elderly. Shame on you Airlink
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Johannesburg to Bloemfontein |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Cabin crew were friendly and helpful"
A Gittens (United Kingdom)
✅ Trip Verified | Plane was clean and tidy but starting to look its age, the flight took off on time and was uneventful. On board catering was provided with a sandwich and a drink. Cabin crew were friendly and helpful. Once landed, deboarding was quick however the baggage took an age to come through.
Aircraft | E-190 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Johennesburg to Port Elizabeth |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"currently sitting in complete discomfort"
Jmp Piedboeuf (South Africa)
✅ Trip Verified | Absolutely pathetic service in flight. They do not check the sizes of what people carry. Booked an entire row of 3 seats, yet my overhead luggage compartment did not even have space for a R2 coin. No willingness to help from the hostess in fact, I was told if I continue to complain I will be removed from the flight. This air hostess creating an unnecessary issue was crew on flight leaving to DBN on 2nd November at 17:30 and needs to undergo training. Threatening to get taken out a flight just because you have the right to have your denominated luggage space. I am currently sitting in complete discomfort while another crew member apologizes on her behalf.
Aircraft | Boeing 737-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Johannesburg to Durban |
Date Flown | November 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"completely unprofessional"
Barry Rankin (Australia)
✅ Trip Verified | Our flight was delayed due to a technical issue in Harare by about 7 hours so i missed my connecting Qantas flight. We were told by airlink staff in Harare that accommodation for the night and rebooking of flights was all sorted out. When we arrived airlink in Johannesburg were nothing short of rude and dismissive. After verbal shouting matches that almost got physical with staff that just told us to come back tomorrow and no accommodation we were left completely high and dry. Airlink SA i have never felt the need to write a review, not for anything ever, but your counter staff on the night of 10th October are not the people you want representing your company. If they are any reflection of the company itself you guys are in big trouble. I found a bed after the 5th hotel i tried at 2am in the morning, out of my own pocket. And was told i would have to buy another ticket to complete my journey and that they would not be able to help it that either. Fortunately just a single phone call to Qantas i was able to sort that side out. Airlink SA please contact me regarding this issue. Your service was nothing short of completely unprofessional.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Harare to Johannesburg |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"everything wrong from start to finish"
Henno van Deventer (South Africa)
Not Verified | Airlink is the only Airline that was late, lost my bag and had unfriendly staff, all in one flight. As for the lost bag they took 2 months to process my claim and come up with a 1 page document saying they cant be blamed for a missing bag. Guess it's unreasonable of me to expect my bag to arrive at my destination. Airlink has got it right in the past but to get everything wrong from start to finish in one flight is just scary.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Lusaka to Johannesburg |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"I want to express my disgust"
Claud Hassett (Botswana)
Not Verified | I want to express my disgust in an experience I had yesterday with your check in staff for flight 4Z178 from Johannesburg to Gaborone at 5pm yesterday afternoon. You had two young gentlemen doing the check in. on getting close to the counter the gent doing our ques was just taking forever. Where I was number 4 from the front and the other Queues must have checked in at least 25 people in the time my queues did one. I also stated that should there not be a business class check in ques and also asked what the hold is up. To which I was told I am busy. Thought that was a courteous answer for a starter and again I asked re the business class queues. Apparently there was no business class on this plane to which I responded that I booked business class. I could be wrong as I see on my message from my travel agent it sates business class however on the ticket I noticed afterwards that it shows economy. That is fine but the responses I was getting with the attitude and looks from now both guys doing the check in. The taller of the two asked me what seat I am in, and I stated 2D to which he responded that isn't even a business class seat. Once I got onto the plane to find my seat is a business class seat number. The two ladies on the plane were absolutely fantastic and had smiles and was friendly. How do you go from one extreme to the next. I suggest giving the two lads some proper training on customer service as well as manners.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Johannesburg to Gaborone |
Date Flown | September 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"small airline just as good as the big ones"
Derek Solomon (South Africa)
Not Verified | Wasn’t expecting much but was pleasantly surprised by the professionalism and friendliness of ground staff, cabin crew and pilot and co-pilot. Cabin was clean, all equipment worked, instructions were clear and to the point. We also returned to Port Elizabeth with Airlink and everything was just as good, showing it wasn’t a flash in the pan but rather their way of working. Very impressed a small airline that is just as good as the big ones.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Port Elizabeth to Durban |
Date Flown | August 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Everything was just perfect"
Henry Dekker (South Africa)
✅ Trip Verified | I flew from Johannesburg to Cape Town return in June 2023. I was really blown away by the staff friendliness and was pleasantly surprised by the food and drinks fresh and delicious. Everything was just perfect.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Johannesburg to Cape Town |
Date Flown | May 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Staff are super friendly"
Pranevan Parmal Parmal (South Africa)
✅ Trip Verified | Thank you Airlink for the amazing service and comfortable flight. Staff are super friendly. This is my first time flying with Airlink and ii recommend that everyone flying should use Airlink!
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Cape Town to Johannesburg |
Date Flown | July 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |