Airlink

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 30 reviews
5/10
No Skytrax Rating
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1/10

"such a horrible experience"

(South Africa)

Trip Verified | Johannesburg to Bloemfontein. I have the worst experience that I have ever had in my life flying any airline. I have been in the same clothes since 4am this morning because of airline's negligence. We have been calling the whole day, we were lied to and told my bag that was offloaded because I was a no show even though I flew on flight that I was booked on. The lady I spoke to in the morning said after she made enquiries, my bag would be on next flight to Bloem that was at 9:20am and would be dropped off at the hotel by 11am, she would contact me. When I realised she had called, we called to check, told another story. I am still being told stories even now, I am filthy, have no luggage, have nothing to wear for the meetings I came for. This is the worst service I have ever gone through and he fact that nobody cares. Only one person tried to be helpful, but poor guy couldn't do anything because he was not where my bag was. Oh my God, this is such a horrible experience.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteJohannesburg to Bloemfontein
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"This service must be improved"

(South Africa)

Not Verified | We transported our pet via Petlounge. Airlink firstly charges double what Comair used to charge and they keep the pet for more than 7 hours. That’s 3 hours before the flight, 2 hour flight time and another 2 hours to deliver the pet to Petlounge. This ‘timing’ is inhumane to any animal. Any human being would not be closed up in a steel box for 7 hours! This service must be improved!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCape Town to Johannesburg
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Very clean, nice staff, on time"

(Slovakia)

Trip Verified | Very clean, nice staff, on time. If I will compare this airline to European/American 4 star airlines Airlink is much better every way. On such short journey as Johannesburg to Cape Town you will receive a complimentary food, you have checked baggage in price of your standard ticket, you will fly with Embraer with two-two configuration with very friendly and helpful staff (also on-ground). I do recommend.
AircraftEmbraer 190
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJohannesburg to Cape Town
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"great service and flight"

(South Africa)

Not Verified | Johannesburg to George. Thanks for great service and flight. Will definitely use AirLink again. Great lunch and drinks included and friendly staff.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJohannesburg to George
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"experience was very nice indeed"

(United States)

Trip Verified | Windhoek to Cape Town. Unlike the unfortunate passengers from previous reviews, my experience with Airlink was very nice indeed. We left Windhoek on time, arrived at Cape Town 20 minutes early, great! The windy Windhoek lived up to its name, so that the take-off was quite bumpy - as the captain warned us, so we were prepared, but once we left the cloudy area things got much better and calmer. On that short flight we got excellent service - wine, coffee, and light cold lunch which was actually delicious and nothing on that tray was there without a reason. The luggage was on the carousel faster than we got to it, and it was all over a very pleasant experience, thank you.
AircraftE190
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteWindhoek to Cape Town
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I would never recommend Airlink if you are on crutches"

(South Africa)

Not Verified | I would never recommend Airlink if you are on crutches, walking stick or heaven forbid a wheelchair (they would probably take it from you and make you crawl), as the experience my father went through was pure hell and his already injured leg was in excruciating pain after his flight. When my father arrived at the Cape Town airport he asked for his one crutch to be put in the hold as using both on the plane is very difficult, they staff proceeded to tell him he would have to get it checked as abnormal and made him walk across the airport with no assistance, I wouldn't think trying to help someone on crutches that is in pain would be such a hassle. My sister requested my father to be put in a seat where he could stretch out his leg as it pain horribly when he sits for to long, but no they said to her of course and proceeded to put him somewhere where his leg was crushed thank heavens a kind man offered to swap seats so my father's leg could stretch out no help from the air crew though. When he landed this side I picked him up and the crutch that was put into the hold was stuck into the smallest setting, and it was so stuck I even tried to ask the one airport worker if they could help he could not even get it lose thankfully my uncle was able to use his vice to fix the crutch so my father could again use both instead of the one crutch as he only uses one crutch for short times as using only one hurts his leg far to much. My sister complained to Airlink after his flight about all of this and all they said is they offered a crutch and he refused which he did not as he would have loved a wheelchair as he was in immense pain due to all of this. AirLink obviously looks down on the disabled and when sia personally complains they blame it all on the disabled person, this blatant ableism is sickening I always thought basic compassion and some hint of humanity would win out to help someone who is struggling and in pain but I was horribly wrong.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteCape Town to Johannesburg
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"The airline refused to refund"

(South Africa)

Not Verified | Terrible experience with this airline. Beware! Our tickets got placed on hold due to Omicron/Covid. The airline refused to refund and are basically requesting the same amount of which I already paid to use the tickets. So they want me to pay double the price per tickets. Customer care is unhelpful and full of excuses just to take clients money.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJohannesburg to George
Date FlownJuly 2022
Value For Money 12345
no
9/10

"it was a very pleasant experiences"

(South Africa)

Not Verified | I really enjoyed my flight. The flight attendant was so lovely, very friendly and helpful. The flight was a breeze, a bit of a rocky landing, but in all it was a very pleasant experiences. I flew early in the morning, the breakfast snack I had, the sliders were so delicious!! Thank you Airlink, you never disappoint.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNelspruit to Johannesburg via Pretoria
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no updates for stranded passengers"

(United Kingdom)

Trip Verified | Unreliable flight information, no updates for stranded passengers. They treated the delayed flight like nothing. Random swap of aircraft, random breakdown of ferry buses, random announcement with nothing useful from the microphone. The only thing certain is, as a passenger, you will definitely get stranded and have your holiday plan ruined by Airlink.
AircraftE190
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJohannesburg to George
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"frustrating to deal with"

(United Kingdom)

Not Verified | Johannesburg to Hoedspruit. My wife was diagnosed with cancer and required urgent surgery so we needed to cancel our 2 internal flights which came to a total of £420 [ZAR8400]. I emailed Airlink customer services and they told me they required proof which was understandable. I forwarded them a letter from the hospital confirming her admission, a letter from the surgeon explaining that surgery was required urgently and that travel was not possible, but they said that this was not adequate information provided and that we would not qualify for a refund. I was so shocked by their replies, was made to feel like a liar, when we had more serious things to deal with. Would strongly avoid Airlink as they are non-sympathetic, poor customer service, and frustrating to deal with.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteJohannesburg to Hoedspruit
Date FlownMarch 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
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