Aircalin

✅ Trip Verified | Absolute rubbish service today at the start and the end. Check in line for economy was huge. I had a Qantas ticket (codeshare) and am Platinum with Qantas so attempted to use the premium queue, which was not permitted. Despite not having clients, premium Check-in desks were not servicing economy clients, preferring to chat amongst themselves. Flight was ok. On arrival, no carousel information and bags took over 30 mins to commence delivery. A PA on ‘we’re sorry for late delivery and miss communication’ really doesn’t equate to being a reasonable service. I won’t fly Air Calin again.

✅ Trip Verified | Melbourne to Nouméa. Surprisingly very good airline and good business seat for a three hours flight. Very good staff and very good product in business. Among them: Nikko Japanese whisky!

✅ Trip Verified | Noumea to Tokyo in economy and it was a good experience for a 8:30 hrs flight. The crew was warm and welcoming. The seat was comfortable with a lot of space for my legs and the entertainment system was complete. However the A330 cabin looked quiet old but these aircraft have to be replaced by mid 2019. The food was correct but not exceptional. Overall it was an appreciable flight.

✅ Trip Verified | Nadi to Noumea. Aircalin is the only airline I have ever flown that does not allow for baby strollers, car seats or cots to be checked in without paying for additional luggage. Also beware when buying a fully refundable ticket. It is nearly impossible to cancel a flight on Aircalin. You can’t do it on line and you can’t do it over the phone. You can only do it in writing and then, if you are lucky, you may receive the refund 30 days later.

✅ Trip Verified | Flew Nadi, Fiji to Wallis Island. Aircalin is the flag carrier of New Caledonia and although a small airline, provided a good service. There were no boarding problems and the flight was on time. This was a very short flight and the cabin service was appropriate.

✅ Trip Verified | Noumea to Fiji. We arrived at Noumea airport at 10 am to be told that our 1pm flight was cancelled due to ash cloud from Port Villa over Fiji. Other planes resumed flying at 10.20am. Aircalin had already cancelled our flight and had no re-scheduled flight? How can you cancel a flight before the scheduled time? We had to return the next day at our cost to be redirected to Brisbane and then to Fiji with a 9 hour wait in Brisbane. There were only 10 passengers on the original flight that was cancelled and not re-scheduled. Will never fly again with this airline.

✅ Trip Verified | Sydney to Noumea. We had a very poor experience at check in, the lady was rude and did not even care to greet us or wish us a safe flight. I’m not sure what her excuse was for it but she was condescending and it really put us off right at the start of our vacation. Our toddler was trying to grab her attention to greet her, and she did not even acknowledge her.

✅ Verified Review | Flew from Nouméa to Ile Des Pins. Only domestic airline in New Caledonia, you have to accept their rules. Maximum weight for cabin luggage 3 kg (accepted up to 5kg, everything included), check-in luggage max 12 kg. Check-in is only allowed 80 mn before departure. No service is offered on board. However we flew on brand new, clean ATRs, with friendly staff, on time flights, and quick delivery of our luggage.

This is the flight and holiday we were planning to go on but due to illness and then unfortunately death of a family member, we chose to cancel our trip. The staff at Aircalin were great and informative saying that it would take between 6-8 weeks to process. We understood that, no problem. It has now been 12 weeks and we have seen no refund. I have called and emailed them numerous times and they are lovely and very polite, but I seem to be getting nowhere with information as to why this is taking so long. Just be wary if you need to cancel a flight for whatever reason.

A perfect flight with Aircalin from Tokyo to Noumea. Departure on time. Cocktail served just after take off, followed by a superb full course French meal. Complimentary French wines are very good even if not grand cru. And most of all the crew are friendly, efficient and professional.