Aircalin

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 37 reviews
7/10
3 star Skytrax Rating
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Aircalin customer review

As a regular traveller throughout the Pacific for over 30 years I have found the Aircalin services especially good. The check in service is excellent and friendly the staff helpful for those who don't speak French. The menus are always a surprise with generous meals and drinks presented in immaculate style. Their new planes are first class in comparison with the Qantas 767 Sunday afternoon flight from Noumea to Sydney where old planes (200 series) and grumpy staff generally bring you back to earth with all of the finesse of a smack in the face.
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Aircalin customer review

Travelled SYD-NOU-SYD with Air Calin. The experience could only be described as brilliant. Take-off was on-time in both directions food was very acceptable in-flight service was impeccable with wine drinks and quality French brandy offered to all in economy class. The aircraft was new and very clean. I would highly recommend them and would definitely fly with them again
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Aircalin customer review

Air Calin AKL-NOU (originally also NOU-AKL as well - but they decided to go on strike). Apart from boarding the aircraft (a beautiful A330) and waiting around an hour for who knows what reason as all passengers were seated and ready for some tropical sunshine and French culture which awaited us 3 hours away it was a pleasant and well done flight. My Kosher meal was bought to me before take off so I could "break the seal" and it could be heated up for me - the meal was nice but lacked presentation and creativity of everyone elses meals - which looked and smelt divine. The FA's all very well groomed and with mediocre manors were to some extent inhibited with their english skills which were good but just hidden behind shyness. The seats were very comfortable excellent PTV entertainment with each movie in four languages and at least 6 options + games - too much for a less than 3 hour flight. The inflight mag was also good but there wasn't much in the way of newspapers. Very scenic approach to Noumea - however I was a bit concerned about one of the stewardess' continuing a conversation with a passenger she obviously knew for half the flight (not actually doing any thing else after the meal was served) and continuing it until about 20 seconds to touch down - way after the announcement had been made to be seated. Tantouta airport is not made to handle a full A330 on a summer day it felt like there was no air con and the lines were horrendous - made worse with another wait for our bags. Customs was very relaxed though...as was any laws regarding smoking. Coming home was a bit of a feat. We turned up at the airport at 5 am after being told that there was only one previously delayed flight going to AKL due to a flight attendant strike or something along those lines. We were put up in a rat hotel by the airport by Air Calin until 1am in the morning when we were all shuttled back to the airport to check in etc (more lines) and a few hours later find out that our rescue ride home hadn't even left NZ yet - more waiting in one of the least entertaining airports in the world. Finally our air NZ plane arrived (on which my boarding pass was labelled with KSML yet did I get one - pity as I was looking forward to the far more entertaining Air Calin to carry me home and end my French Fling in my favourite holiday destination with a French Flair and decent service!
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Aircalin customer review

I recently travelled Aircalin BNE-NOU-BNE in economy class and cannot report with the same enthusiasm as other reviewers. The meal out of BNE was served immediately upon take-off and fell well short of the 'French-style cuisine' advertised on Aircalin's website consisting of a stale bread roll 4 slices of cold meat and a bland lettuce salad. The seat pitch in economy was reasonable and the PTV's on the A320 offered a good range of options including movies games and destination info. FA's were efficient though it was obvious that French-speaking passengers were receiving preferential service. The return flight was delayed by 2 hours due to the crew needing a rest (bad scheduling?). Meal on the return flight on the smaller 737 was better again served immediately upon takeoff. FA's were not to be seen for the rest of the flight once the meal service was over. No PTV's on the 737 and the entertainment on the main screens was only in French with no subtitles. Generally the experience was very average and I would not be in a hurry to fly Aircalin again.
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Aircalin customer review

Aircalin NOU-SYD and it was a very pleasant flight. Check-in staff was friendly and helpful. The meal provided for this early morning flight was very good and plentiful. Got an omelette with sausages French bread croissant brioche fresh fruit yoghurt cheese tea and coffee. There was also a second round of warm bread and drinks. The cabin crew was very pleasant and smiling. The plane was their 737-300 and it was a bit run down but Aircalin is replacing the aircraft with a brand new A320 in January. Well done Aircalin you are doing New Caledonia proud.
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Aircalin customer review

SYD-NOU-BNE in coach and was pleasantly surprised by their product & service. The aircraft was a brand new A330 cool blue interior (seashell feature) each seat had its personal tv reasonable seat pitch given that I'm 6.2ft tall. The check-in staff at NOU were very friendly & helpful given that I don't speak french!
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Aircalin customer review

I have just completed a round rip from Papeete to Osaka via Noumea with Aircalin. I was extremely surprised by the quality of service provided onboard and on the ground. I flew their Hibiscus Business class PPT to NOU then coach and I have to say that Aircalin beats several major airlines I have travelled with during the last few years. The plane used was a brand new A 330 aircraft and once onboard you can expect to be greeted with warm and friendly smiles from the flight attendants. The food was plentiful and varied. The entertainment system was tip top. All in all for very long flights a generally pleasant experience would definitely consider flying Aircalin again.
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