Aircalin

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 37 reviews
7/10
3 star Skytrax Rating
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10/10

Aircalin customer review

(New Caledonia)

NRT-NOU on new A332s economy class. Check-in in Narita is very fast and friendly. Boarded on time and there were 2 queues one for the hibiscus class customers and one for economy class customers. On board the cabin crew were friendly and professional. On my seat I had a pillow a blanket and amenity kit. The new seat is very comfortable and ergonomic the pitch is ok and the cabin is clean and pleasant. Just 30 minutes after take off the meals services start and only refreshment was served. The new entertainment system has a wide choice and we could connect a usb port to the screen the headphones had good quality. 1.5 hrs before landing a breakfast was served and during landing candy was distributed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Aircalin customer review

(Australia)

Brisbane - New Caledonia - Tahiti. First leg was in a bright clean new A330. Business cabin only half full. My e-ticket had said “cold meal” but I was served a full hot dinner with quality French wines for just a 2 hour flight. IFE was adequate but surprisingly had no classical music. Flight was 50 min late departing because of late arrival of the aircraft which I suspect was due ongoing issues at Brisbane airport. The fairly new international airport for New Caledonia was bright and welcoming. The business lounge was small but modern. Excellent canapés and miniature cremes brulées. The flight for the second leg was operated by Air Tahiti Nui. This was not a codeshare as Air Tahiti Nui do not offer the flight themselves. A bright clean new A340. I was served a full hot lunch with quality French wines. IFE was satisfactory by modern standards. Overall a very high standard of comfort and service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Aircalin customer review

NOU-SYD. Lacklustre crew with very few smiles. Food of mediocre quality for Business Class cabin too hot and not adjusted despite request. Not an experience to remember.
no
2/10

Aircalin customer review

SYD-NOU return. What a disappointment-after reading some of the good reviews I was looking forward to the trip. The check in at SYD was a disaster-4 economy desks with only one manned until they could find one more as the economy queue got longer and longer Also the outward journey was delayed by 45 minutes with little explanation . Once onboard the cabin crew were condescending if you spoke no French and the food was stale. The PTV was ok on the A330 but I returned on the A320 which only had limited audio. This flight was also late. There was hardly any legroom and to top it all off the bags didn't arrive at the carousel until at least 40 minutes later.
no
5/10

Aircalin customer review

SYD-NOU Economy A330. Wonderful flight and service - especially compared to Qantas on the way back! Great food. Lovely wine and digestif..
no
4/10

Aircalin customer review

SYD-NOU: We departed with an hour's delay and arrived late not too bad though. The plane was super very new and very clean the staff attentive and the food great. It was a very French experience their English could be improved.
no
na

Aircalin customer review

The planes are quite new A320 & 330 roomy and comfortable featuring blue lagoon (fishes) seats. Nice PTVs (reliable and good quality screen and content) in A330. A320 have footrests adjustable headrest and good pitch even in economy. Hibuscus business class seats on 320 & 330 are very good especially for 2 or 3 hours flights. Meals are good even on short flights (NOU-BNE 1:35) you have a hot meal with choice of 2 dishes if the flight is on lunch or dinner time if not a snack or breakfast. On medium (PPT) to long haul flight (NRT & KIX) you have two meals. Wines champagne in business class liqueur after meals and aperitif. Overall good FA although it can really depend : there are better and worse FA. The check-in is usually efficient excepted during christmas holidays : additional flights and Noumea Tontouta's 12 check- in counters are not enough for 3 flight nearly at the same time. Boarding is quick and flight rarely late.
no
na

Aircalin customer review

SYD-NOU Business Class. Nice roomy A330 - very clean and well maintained. Friendly crew - nice champagne and wines but food not up to much. Pleasant relaxing and uneventful flight.
no
na

Aircalin customer review

NOU-NRT return. Almost new Airbus A330 good flight entertainment system but the crew wasn't nice and seem to be inexperienced and not very conscious about safety (customers walking in the cabin while the seatbelt sign was on). The meals were similar to low cost airlines and choice of drinks was also very poor. I wish I had the choice of another airlines between Noumea and Tokyo but unfortunately Air Calin is the only one on this destination.
no
na

Aircalin customer review

Brisbane-Noumea-Brisbane. The legroom on the A320 was great. The cabin service was ok. The entertainment program on both legs was very ordinary and the food abysmal - I am sure that the sandwiches and cake for the Sunday flight were prepared on Friday - they were extremely dry and the cucumber in the sandwiches had dried out and pickled itself. We did see a menu left behind from the previous segment from Auckland - it looked much better. The quality of food and entertainment really let the airline down.
no