airBaltic

VIE-RIX RIX-HEL Not good value for money you have to pay 20 eur for hold baggage and you only discover this at the end of the online booking process. Zero tolerance regarding weight limits for both hold and hand luggage. Web- check-in did not work. If I pay almost 200 eur one way I expect to get at least a glass of water and or a coffee for free or at least for a reasonable price. Slow check-in at Riga even if you do it on your own at the machine you have to join the same long line in front of the counters to drop your baggage - total nonsense. Not very friendly staff in Riga cabin crew okay. Planes quite clean.

RIX-TXL-RIX. Both flights were on new and comfortable aircraft. Clean cabin comfortable seating enough leg room and nice cabin crew. Flight from Riga was on time and flight from Berlin landed before schedule. Would be nice to use self check-in in TXL for Air Baltic flights however such option is not available there only online check- in.

AMS-RIX-TAS-FRU and TAS-RIX-AMS. Quite comfortable for the relatively low prices especially medium distance flights (like AMS-TAS) are good value for money. The only disadvantage in my experience is the long stopover in Riga twice I had to wait the whole day in Riga for a connection flight.

Amsterdam-Riga-Tblisi. Having read some of the negative reviews I was somewhat concerned but with the exception of a hard-to-find Baggage Drop in AMS my experience overall was positive. Each flight more or less on time staff friendly and efficient. My pre-booked meals were delivered as ordered for each flight not very tasty but ok.

Stockholm-Riga-Tallinn. Comfortable flights both legs. Regional turboprop with adequate seat pitch but narrow in width. Fortunately no person was assigned next to me (I was alone for the entire 3 rows in both legs). Pre-flight drink offered and a quite tasty substantial meal followed even for the 45 min - 1 hr flights with oven-hot bread rolls and selection of wine and soft drinks served twice. Both flights were on time.

Very unfriendly ground staff at Vilnius airport. I booked my ticket and paid at Tallinn office no mention of hand baggage rules either from the employee or printed on my ticket. I checked in and was told me I could take my hand baggage as carry on. No problem at the gate no problem at transfer gate in Riga to Vilnius. But at Vilnius airport with same hand baggage on my way back to Helsinki via Riga I was harassed by a young lady until I paid 60 Euros to check in my hand baggage because it was 12 kg instead of 8.9 kg. For a 276 Euros ticket Tallinn- Vilnius-Helsinki it's really unpleasant the flight was not full the overhead lockers were empty above my seat. As I did not speak Lithuanian I had less chance than other passengers that were allowed to bring their 13 kg baggage as carry on.

They delayed our flight a couple of hours then re routed our direct Frankfurt-Moscow flight to Kiev without any warning! Made us stay on the plane in Kiev for about 3 hours while they were putting unknown cargo on the plane - it's incomprehensible how they get away with it. Our flight finally arrived to Moscow about 8 hours late. I will never fly this airline!

RIX-ATH-RIX. Both flights on time good service and responsive cabin crew. Fast check-in in RIX check-in in ATH could be more faster. Good value for money if booked in advance.

HEL-RIX-ATH on B737-300. Both flights packed but on time and service was good by young & motivated crew. The pre-booked chicken meal was good. Not much legroom but expected. The return flight cancelled due to technical fault but their agent arranged hotels and meals quickly. We managed to avoid this and got return flights with another carrier the same night.

Second time this happened to me. When booking flight in Air Baltic page entering to payment page site threw me out unexpectedly with error message. Starting over again the price increased by 10%! After earlier incident I called them and there was a non-hesitant answer that prices are updated continuously. This makes me to believe that once I have decided to make purchase from them I will not turn away because of small increase. Neat way to increase clean profit.