AirAsia X

I booked a $99 intro fare plus $50 of extras from SYD-KUL and requested an OptionTown upgrade for $115 in the Premium cabin. Check-in at Sydney was easy with a separate Premium check-in desk so no waiting. I had seat 1G on A330 so plenty of legroom in the middle bulkhead seat with a budget version of angled lie-flat seating. Left the gate 10 mins early after take-off the crew handed out pillows quilts and any pre-ordered entertainment devices and meals. They gave me the choice to eat later which was appreciated. There is a BOB menu of basic Asian and western snack items and drinks. The problem with the cabin crew is that there was not obvious way to determine if and when they where serving food or drinks. You simply had to get their attention as they whizzed past. The portable video/music unit I was given failed to produce any sound so was sent back to be replaced by a second until that was taped together. The crew were quite pleasant.

SYD-KL return. Staff were friendly and efficient. Plane was new and comfortable. Smooth flights both ways good food easy check-in. Inflight entertainment was a bit limited however not a huge issue on an 8 hour flight. This was my first flight on a low cost carrier and would not bother with anyone else if air Asia is available. LCCT terminal in Malaysia is sufficient plenty of eateries.

SYD-KUL. These flights were ridiculously cheap and although I was fearful it was not a bad experience. The main disadvantage of using this airline is the LCCT at KUL which is just a hassle in terms of transport and facilities. I took KLIA transit which was ok. The plane (A330) was pretty neat and the seat was comfortable. The plane was packed for both flights. Meals can only be pre-ordered and are not available for sale. No entertainment options were offered. Both flights were about 30 mins late. I applied for optiontown upgrades on both flights but did not get either. On line check-in worked well but there are no 2D barcode scanners at Sydney airport.

On my latest trip from Sydney to KUL I tried Air Asia X new flight in Premium Class. The trip exceeded my expectations on all key dimensions of: Check In - smooth and 'prioritised' for Premium Seats - comparable with all main premium competitors Inflight service - warm and friendly Food - some of the best Nasi Lemak I have tasted. Summary: Excellent value.

I would refrain from using this budget again especially on long flights like Sydney-KUL as even basic essentials like free access to drinking water is charged for seats are ridiculously narrow (9 abreast when the Airbus seating should have been 2-4-2 rather than 3-3-3). Not good for long haul passengers.

CHC-KUL KUL-SIN SIN-KUL KUL-CHC. On all 4 flights I took over a 2 week period my expectations of this low budget carrier were pleasantly exceeded. Flight crew are very good and efficient. On CHC-KUL flight we were seated at the rear of the aircraft and attendants offered the middle row of seats for us to lie down on. Both meal services offered different dishes which were still hot when they arrived - food was very nice. I am 6ft 3in so was surprised by the leg room. My only gripe would be that when completing online check-in my travel companion and I were separated and I had to pay to have us seated together. We paid extra to be seated in the hot seats to find that the plane was only half full.

Gold Coast to Kuala Lumpur premium economy. Great experience and would fly Air Asia again without hesitation. Flat beds only 12 premium seats so very quiet. Service attentive. Food average but who needs a lot of food and alcohol when flying out at 9.25pm. My daughter booked separate booking GC-KL and then KL to Phuket and was made to collect her bags in KL whereas mine went straight through. Collecting the bags and re-checking them in was a nightmare. LCCC the low cost terminal is everything they say it is. Crowded disorganized and a poor reflection.

After travelling Air Asia on a rugby trip from Christchurch through to KUL and then on to Clarke. I have nothing but great things to say about this so called budget airline. Food was great and staff were fantastic. Seats were great and all ground staff were happy to help. Its a shame that Air Asia have to pull out of Christchurch.

Kuala Lumpur-Incheon Airport. Food was cold. Cabin crew sometimes rude when called. Seat space was really small. The seat across is 3-3-3 despite being A330-300 aircraft which should have 2-4-2 seat seating. Inflight entertainment was limited.

Aircraft took off and landed in Kuala Lumpur on time. Despite being a low-cost carrier Air Asia X provided an excellent inflight service. Stewards were on hand to help passengers with luggage. Very comfortable and spacious seats. Overall it has provided a better inflight experience than many other carriers I have taken.