AirAsia Philippines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 87 reviews
3/10
No Skytrax Rating
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1/10

"can't recommend at all"

(United Kingdom)

Trip Verified | On Sunday 13/11/22 I was going back from Iloilo to Manila and had a connection with Emirates. Between 2 and 3 am I got an email that my flight is delayed by like 4 hours. Of course I was only aware of this around 8 am when I woke up. So needed to rebook the Emirates flights which I barely managed to do because of time concerns and cost me an extra 260 pounds. Also what if I can't rebook it how do I get home? When I asked for some kind of compensation they answered since I didn't have an insurance I am not eligible for one. All I got was a little rice with McDonalds chicken and some water. If this was not enough after we boarded they made us wait another hour inside the plane so the originally 13:15 flight took off around 17:50. The first 25 mins they announced, but the rest was not communicated at all. This was my first and last travel with the company. I am disappointed and can't recommend at all
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIloilo to Manila
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"human element to this flight was excellent"

(United Kingdom)

Trip Verified | Late late late. A short trip from Boracay (Caticlan) back to Manila. We were originally booked on flight Z2 224 buy when we checked in at Caticlan (MPT) they moved us to the earlier Z2 226 because 224 was delayed. 226 ended up delayed anyway, so we were still late. Whilst I cannot recommend them based on punctuality, the cabin crew were lovely (and apologetic), the seats were fine (we had 8D and 8E, so quite near the front) but looking at Flight Radar 24, the plane is 15 years old and this was very noticeable. I had a snack on board and a coffee, and these were distinctly average. The human element to this flight was excellent (ie the cabin crew) but everything else was average at best, and bad at worst.
AircraftA320-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBoracay to Manila
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"I cannot fault this flight"

(United Kingdom)

Trip Verified | I cannot fault this flight - a short hop from Manila to Boracay. It's only a 45 minute flight, we left on time and arrived early. Like many budget airlines, Air Asia doesn't offer major luxury or anything, but for the price paid, for the punctuality, the polite cabin crew, I was very happy. I travelled with my partner in seats 6A and 6B, and being at the front we were very comfortable and able to disembark quickly.
AircraftA320-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Caticlan Boracay
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I still don’t have refund"

(United Kingdom)

Trip Verified | Booked flight to connect with my international flight arriving in Manila. Airasia brought forward the flight to a time which I couldn’t make due to my flight arriving later than the rescheduled time. Tried many times to get refund but just get invalid claim due to flight not being cancelled by AirAsia. There is no way to get in touch with them to get refund. I still don’t have refund.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Tagbilaran
Date FlownSeptember 2022
Value For Money 12345
no
1/10

"again there will be delay of flight"

(Philippines)

Trip Verified | I booked a connecting flight from Manila to Tacloban few weeks ago then Airasia cancelled and rebook my flight 1hr after my arrival from international flight. Then when I tried to re book the customer service is doesnt want to entertain my issue. I had no choice but to rebook it the next flight. I have waited 9 hrs at Manila then 2 hrs before the scheduled departure they announce again there will be delay of flight.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Tacloban
Date FlownSeptember 2022
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
4/10

"so many schedule changes"

(Philippines)

Not Verified | Worst airline ever. I’ve never known an airline that makes so many schedule changes a few hours before boarding time. We’re already on our way to airport then suddenly I receive an email from them that our flight schedule have change from 6pm boarding to 10pm. I cannot recall how may times they’ve change our schedule but i got home at 1am. I will never fly again with Airasia!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBacolod to Manila
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"so many schedule changes"

(Philippines)

Not Verified | Worst airline ever. I’ve never known an airline that makes so many schedule changes a few hours before boarding time. A few days ago they’ve changed the flight time to 6 hrs later, and on the day of the flight, they’ve changed it to at least 4-5 times. When I got to the check in counters, it’s the longest of lines I’ve ever seen in different queues with literally no one specifying which category is which.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Cebu
Date FlownAugust 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"thus far refused to refund"

(Japan)

Trip Verified | AirAsia Philippines has thus far refused to refund the sum of a cancelled flight back to my bank account, even though it promised to do so. Out of all airlines I have used, this one seems to be the worst. There are no words for the lack of service I have received after putting so much trust in them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOsaka to Manila
Date FlownJuly 2022
Value For Money 12345
no
3/10

"need to try and up their game"

(Philippines)

Trip Verified | Hopeless airline for advance planning and reserving hotels etc. Twice now I have booked AirAsia from Clark to Catilclan and both times they have changed the flight dates with only one month before flying. For Boracay it is a requirement to have pre-booked hotel accommodation so this now has to be changed - assuming we can. Last time we had to book an extra night in Caticlan as the flight date and flight time were changed. Why are they so useless at planning their schedules. Trying to book and then change hotel dates is a nightmare with Air Asia flights. They need to sort out their schedules in advance and stop being unprofessional. I know they are a budget airline but they need to try and up their game and stop behaving like one.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteClark to Caticlan
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"still waiting for a refund"

(Australia)

Trip Verified | The worst experience with dealing with an airline, that I have ever had in my life. My two friends and I booked 3 flights with AirAsia as it came up as the cheapest option on our routes. What are the odds of one airlines messing up all three flights? Well, somehow AirAsia managed to do exactly that! Two flights they cancelled before our travels commenced. This meant we had to rebook our flights with a different airline at a much higher late as it was closer to the travel date. More than 2.5 months after AirAsia cancelled their flights, we are still waiting for a refund. They are taking this long to refund us for flights that they cancelled. I have followed up multiple times with no success. The third flight was moved earlier about 4 hours, which was frustrating as we had to get up at 4:30am to be able to get to the airport on time. It was annoying but we did it because we were just grateful that they didn’t cancel this one. At the airport it was absolute chaos, they had one single queue for all of their flights, so we stood in line for about 2 hours for check-in. It was getting close to the time that our flight check-in time was going to close, so we proactively approached the ‘last call’ desk to let them know the situation and request that we be able to check-in. The Air Asia staff at the counter told us we couldn’t yet as our flight hadn’t been announced for last call and to return in 20 minutes. So, we waited for 20 minutes as she had told us to and returned to the last call desk to check-in after that. Now their staff told us that we were too late to check-in and we couldn’t board the plane? After telling us 20 minutes ago that it was too early for last call check-in and to wait for 20 minutes, they changed their story and said we had missed last call check-in and were unable to board. The first staff member had given us incorrect information, her superiors apologised for her miscommunication but still would not let us board our flight. AirAsia took zero responsibility for the mess that they caused. We had to book our flight with another airlines for 3x the price of our original flight plus bear the cost of the missed Air Asia flight. We also had to wait at the airport for 4 hours and miss the activities we had planned for that day.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Cebu
Date FlownJune 2022
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no