AirAsia Philippines

✅ Trip Verified | It was really a worst and inappropriate service given by check-in staff. They tried to force us to give my luggage bag for check-in and pay the outstanding amount. Initially when i came from manila with airasia they allowed same bag with in cabin and even i told that your airline member allowed earlier and I traveled with this bag for 6 years around world. But she told that I don’t for AirAsia Philippines. They forced and took 1400 pesos and told to make 15 kg weight if i want to transfer from other. We requested but they were acting like they own airasia just by sitting at checkin counter.

Not Verified |  I work internationally and fly very often. I do not recommend AirAsia. Here are the issues I experienced on my recent flight. The crew worked very hard to try to insist that my 8 kg carryon would have to be checked at an exorbitant fee. The flight remained on the tarmac for more than three hours before takeoff. No food or compensation was provided. When boarding, there was a period of 45 minutes with an advertising jingle for the airline. It is loud, repetitive, and abrasive. Crew were unwilling or unable to help me. There is no means if contacting anyone if you experience issues. Customer support is a bot with limited ability to help. You will most likely not save any money taking this airline, even if it seems like you will from the ticket price. You will pay in nickle-and-dime tactics and with an atrocious customer experience.

✅ Trip Verified | It was bad from the start to finish. They gave my spouse and child second-class treatment for some reason and put us behind other customers at the check-in desk. They then gave us extra payment for every fraction of a kilo after the decimal. I went to the customer service and complaint desk at the airport authority and they changed their tune. I also afterwards complained to the hotline on the website and they closed my complaint promptly without a response for some reason. The conclusion I have is Air Asia Philippines is worst. The air conditioning on the flight kept turning on and off, so we were going between sweating bullets in the back of the plane and freezing ourselves the entire flight. Also, for some reason, the plane was going straight through the turbulence without adjusting the course or altitude for 3 1/2 hours. We also had to takeoff tarmac one hour and 45 minutes us 2 1/2 hours late overall for our arrival in Don Mueng Airport at Bangkok. Thanks for the worst customer service and follow up. They also refuse to accept my Malaysian ringet for my meal.

Not Verified |  It is my first time flying with them because I saw good reviews so I want to give it a chance. Yet, I made a mistake. The flight is supposed to be 8:50pm that was rescheduled to 1:15 am the following day and when we arrived at the airport that was changed again to 2am. The most unreliable airline.

Not Verified | This review is for their AirAsia ASEAN Explorer Pass and for total lack of a way to contact customer service. They do not give you any way to contact them, except perhaps to drive to the airport and hope to speak to someone. I suspect that is not going to be successful. Not, for the ASEAN Explorer Pass. I purchased it for me and for my wife. What they don't tell you: It's nearly impossible to book on weekends. You cannot check availability unless you have purchased the pass already. So you buy the pass and hope it is worth it. If you can travel weekends, perhaps it is. Otherwise, don't buy it. Availability during the week: They post a seemingly convenient way to check for seat availability. But when you try to book on an indicated available date, you'll get a message saying those dates are not available for purchase with the ASEAN Pass. It is an extremely frustrating experience. Needless to say, I can't contact anyone, except for the idiotic and useless bot, "Bo" which is a complete insult to their customers.

✅ Trip Verified | Entire flight was smooth, however boarding time was a little confusing and the assigned gate, they suddenly changed it so it caused more confusion. I ordered pre-book meal, it tasted good but the food itself was somehow cold. For me, airline’s baggage policy was highly favorable as I was able to check in 30 kilos regardless of number of luggage.

✅ Trip Verified |  My wife and I booked the Premium Flex ticket for our flight from Caticlan (MPH) to Manila (MNL). This should have given us the option to change our flights quite flexible. This is done in the online account. To login you need to verify your email address and phone number with an OTP. This OTP is not being send to my phone number from the UAE. You have 3 chances and then you have to wait 24 hours for the next try. Which again didn't work, as nowhere is written that the OTP is not being send to most countries. The entire online customer service is done by a badly programmed chatbot. There is no option to talk or chat with a real person. Theoretically you can change the flight with the chatbot. For this you have to enter all kind of data. And at the end it doesn't recognize the correctly entered email address, which is associated with the booking. So the option of using the flex-ticket is not possible from our country. The flight had more than 1 1/2 hours delay. On a day of good weather. Eventually we had 20 seconds of spare time until missing our check-in closure for our next flight. Fortunately we were lucky, after running and telling the taxi driver in Manila to drive as fast as possible. We told the ground staff in Caticlan about our situation. A quick airport transfer would have helped us a lot instead of waiting for our suitcases and then needing 15 min to drive from Terminal 2 to 3 in Manila. Again, the customer service was pretty bad. Dealing with all this at an airport where the wifi is not working is the worst possible situation. Especially you don't want to have this stress on the last day of a beautiful vacation. The only good thing is the friendly and pretty cabin crew. After my flight I get daily mails from AirAsia. Clicking on the unsubscribe button doesn't work. We will not fly with AirAsia anymore.

✅ Trip Verified | Twice in a single week we have been delayed. First time was a couple hours- but when the plane arrived in Manila they immediately off loaded passenger and load us. With about 15 minutes notice. Second flight has been delayed repeatedly and is now over 3 hours late. Terminal has no real concessions available and the room temp is maintained in the 60’s. Total disregard for passengers comfort.

✅ Trip Verified | My flight was postponed from 12.35 pm to 3.05 pm and I booked the flight the day before to January 3, 2024, 12.35 pm. This flight was postponed 3.05 pm. I will never fly with this low-cost airline again.

Not Verified | After multiple voicemails (with no response) and multiple attempts at using AirAsia's online agent, I'm now too late to reschedule my flight to an earlier time. I had to call into a voicemail first in order to talk to an actual human. Including the multiple reschedules on the way into Iloilo that AirAsia has added to our vacation, their terrible customer service makes them one of the worst airlines. In my opinion, no one should have to suffer the same way I have in dealing with this service, especially when there is so much competition.