AirAsia Philippines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 87 reviews
3/10
No Skytrax Rating
Filter Reviews by :
Show
2/10

"very hard to follow-up on them"

(Philippines)

Trip Verified | Very disappointing service and the flight cancellation is too close. The refund to my credit card was applied since September 2022 and up until now it is not yet returned to my account. It is very hard to follow-up on them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Incheon
Date FlownNovember 2022
Value For Money 12345
no
1/10

"experience was just so absurd"

(South Korea)

Trip Verified | My wife and I have done around the Oceania trip from June to July this year going from Korea to Australia, from Australia to Bali, from Bali to Philippines and back to Korea. Given the multiple trips we had to make, we booked each leg separately as we planned our trip to the next destination. While almost all the other leg's trip went relatively smoothly (except Cebu Pacific losing our golf clubs for 6 days), we faced rather a “lost-for-words” issue with the last leg of our trip - from Philippines to Korea. We made sure we are traveling with the allowance of checking in 2 x 20Kg luggage and 2 x 20Kg Sporting Equipment, but for some reason, it was shown on their system as we have only booked for 2 x 20Kg Sporting Equipment and no additional check-in allowance. Who in the right mind would only purchase the check-in allowance for Sporting Equipment when traveling around the globe for 45 days? If this was the other way around where I have only purchased the check-in allowance for the regular 20Kg luggage and not the sporting equipment, this could make little more sense, but this was not the case. Even in their website it is clearly stated that the "Value Pack" from the ticketing option specifically allow 20Kg check-in luggage for each of their passenger. I have gone extra miles to specifically remove my “obvious right" to check-in 20Kg luggage (with the Value Pack option), but instead I chose to pay extra 2400 Pesos to “only" check-in my sporting equipment. Although myself and all the employees at the airport could clear see that we have specifically selected the option to check in our normal luggage along with our sporting equipment, only because it is not stated the same way in their system, we were forced to pay 6.5 times more for our additional luggage we had, so we do not miss the flight. This experience was just so absurd and dumb, I am lost for words.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Seoul
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"would not check me in"

(Japan)

Trip Verified | I had a connecting flight from Okinawa to Osaka that was delayed by two hours. That airline made every accommodation to help me to make the AirAsia flight to Manila. Despite sprinting through the airport and arriving at check in 50 minutes before the flight was supposed to depart AirAsia would not check me in. I didn’t even have check baggage.
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOsaka to Manila
Date FlownJuly 2023
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"still waiting for our refund"

(Spain)

Trip Verified | Our flight was cancelled 2 weeks before departure. We followed the instructions in the email for refund since Oct 2022, we are still waiting for our refund. We are a group of 7 pax, nobody receive the refund yet. Apparently, this is a common practise from Air Asia. I feel I'm being scammed. Never encounter such lousy customer service for a refund.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCebu to Singapore
Date FlownNovember 2022
Value For Money 12345
no
2/10

"it was disappointing"

(Philippines)

Trip Verified | Flew this airline for the first time from Manila to Tokyo Narita (roundtrip ticket). I get that it’s a budget airline, but it was disappointing. In my opinion, when you add the budget fare with add-ons such as bags (bags are only 1 piece, 20kg), you’re paying even more than you would a 5-star airline where there is at least 1 free checked bag, 23kg. The ground staff were friendly enough. The boarding passes were printed on receipt-like paper, a cost cutting measure I don’t really mind. While waiting at the gate, there was no announcement that the gate had changed. There was just a sign facing away from us indicating where the new gate was. Good thing my group saw a friend on the same flight, who had checked in much later, and we found out that they had a different gate printed. The seats were cramped and uncomfortable. The cabin crew were fine.
AircraftA320-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManila to Tokyo Narita
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible experience all around"

(United States)

Not Verified | Horrible experience all around. Purchased 2 tickets at the same time for my girlfriend and I, the airline sat us in different seats without resolving the issue. Technical difficulties at the counter which caused long check in times. I do not recommend flying this airline if you're not from the region. I don't recommend flying this airline even if you are from the region.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTacloban to Manila
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"food on board are salty"

(Philippines)

Trip Verified | The food on board are salty and expensive. Our flight going to Phuket was delayed but the boarding crews didn’t inform the passengers. Coming back to Philippines, check in crew was grumpy and the boarding crew was not friendly
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManila to Phuket via Kuala Lumpur
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"had to fall in line again to check in"

(Philippines)

Trip Verified | Checked in online, we already have e-boarding pass but we had to fall in line again to check in again and again. We thought that online check will be easier and hassle free. Not in this airline.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteManila to Caticlan
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Takes ages for a bag drop off in Manila"

(Philippines)

Trip Verified | Takes ages for a bag drop off in Manila after online check-in. Attendants, although pleasant, ask too many questions. Aircraft was so hot, we stayed on tarmac for half an hour, 30C in the cabin, no drink offered. I appreciate wider seat as a plus size person!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManila to Bangkok
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"over an hour delayed with no explanation"

(United Kingdom)

Trip Verified | Awful airline, avoid at all costs. Firstly it was over an hour delayed with no explanation. The organisation by the staff was a total mess. Then herded into buses to get to the plane and left waiting on the bus for nearly half an hour while those in the previous flight got off (why couldn't this be done before?). Then totally inflexible and clueless cabin crew and took forever to get bags the other end (again zero communication or explanation for this, no respect for customers).
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBoracay to Manila
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no