Air Transat

First time with Air Transat and we were very disappointed in the level of customer service. They only take credit card on the plane so if you want to buy a blanket you have to charge it. The plane to Amsterdam only had TV's in the overhead so if you didn't like the movie on the 8 hours flight then you had to suffer. If you are sitting near the front and have to use the bathroom - good luck because the toilets are at the very back of the plane (the other two at the front of the plane are reserved for the 20 people in Business Class). During check in at Pearson they only had 1 counter open for economy class and 2 counters open for Business Class. We were also lied to at the check-in counter about a 'change of planes' for the reason we didn't get out pre-purchased seat assignments. Overall a bad choice of airline.

Manchester to Toronto and return. This is a budget airline at non budget prices. They don't accept cash on board charge you for headsets and blankets. The try to stop you using your own headset. They turn down the air conditioning just after take off to try and get you to rent a blanket the turn it up again. No seat screens only overhead ones hence no choice. Food was basic and just about thrown at you. Miserable flight attendants. The only plus was the flight was on time. On the return we stood in a line for 2.5 hours to check in. The check in opened 2 hours later that advertised. Apparently due to a switch of aircraft. No offer of drinks etc. apparently they had to input all data manually. People with pre booked seats and boarding passes all had to wait they were even altering seating at the gate. Left 45 mins late. Would never use Air Transat again. The have a monopoly on the Manchester - Toronto route so don't give a hoot.

Flew Manchester to Vancouver and Calgary to Manchester return in Club Class in June 2013. Two very different experiences. Outbound a refurbished cabin which was clean light and airy - excellent. Wide leather seats with ample legroom even for my 6' 4" son. Attentive crew pampered throughout with good food and drinks. Excellent personal inflight entertainment screen and film selection. Overall a high quality experience which exceeded our expectations and was great value for money. Score "10 out of 10". Inbound flight an old aircraft tired and tatty. Only saving grace good legroom and staff did their best to keep customers happy. Overall an average experience which was at bare minimum for price paid. The sooner Air Transat complete the upgrade of all planes the better. Score "6 out of 10".

LGW-YYZ-LGW Jul 9 and 20 in Club Class. My expectations were not particularly high but were exceeded in almost all areas. Check-in/boarding etc. were fine at both airports and priority baggage delivery also worked well. On board the crews were excellent professional and friendly service was good with edible meals served on china with proper cutlery drinkable wine and some nice touches like hot cookies and Irish coffee mid-way across. Seats are reasonable grey leather with 38" pitch and in a small cabin of only 12 seats ; not much recline but adequate. A blanket is offered but no pillow an odd omission. The IFE is fine with a fair choice of films/programmes but the headphones are of poor quality and provide insufficient sound. The outbound flight was delayed by bad weather in YYZ but operated on their revised schedule inbound was on time. All in all a good experience which I shall use again.

Flew Vancouver to Paris bought option plus. Well worth extra $70 for seat selection priority check in wine selection of meal and extra snacks. Everything went very smoothly well organised crew very pleasant and attentive. Would fly Air Transat again. Great price and service.

Just travelled Manchester to Toronto. Airbus A310. Plane light and airy. Seats comfy if a little cramped. No seat back entertainment. But we were aware of this and took own iPads etc. Food and service very good. All in all a very good flight and would have no hesitation flying with them again. Hope the flight home just as good.

Yes seats and aisles are small but aren't they like that on most charter airlines. I found both ground staff and cabin crew to be very helpful and attentive. I booked an option plus ticket for a minimal charge and the extra benefits where fantastic. More luggage choice of meals bottle of champagne bottle of wine with meals and all other snacks and drinks as required. Staff made sure your drinks were topped up and constantly making sure everything was alright. Return flight was an overnight flight and lights were dimmed for those passengers wanting to sleep. Passengers who were sleeping were not disturbed at meal times but were asked on waking if they now wanted to eat which I thought was exceptional of staff. Both flights left and arrived on time and on outgoing flight a problem with one of the passengers was death with swiftly and thoroughly. Will definitely fly Air Transat again.

Air Transat exceeded my expectations. The service was much friendlier and more enjoyable then most non-charter airlines. On our return from Amsterdam after upgrading we were upgraded again to Club Class and everything from the ipad style entertainment to the food and the service was exceptional. When we couldn't land in Toronto because of the infamous rain storm the pilots and staff provided safe comfortable and informative service and maintained their good humour. Not easy to do with a plane full of people moaning about the closed airport.

Toronto to Gatwick return. Flights on time but do not waste your money on advance seat selection. Did not get paid for seats on either flight couldn't even sit with my wife on the return flight. Advance check in website did not work for return flight most seemed to be in the same predicament as check in line was huge but no one using the bag drop line. Check in agent tried to charge overweight for bag that he stuffed into the scale but strangely enough weight was fine when bag was put on the belt properly. Upgraded to Club at gate for outbound flight when original seats were unavailable old seats armrest trays and no seatback entertainment not really much different from economy. I wasn't expecting much from airline food but the meals in both directions were of a standard I would have hesitated to give to my dog.

Toronto to London in June. Flight out was on a plane not yet completely remodelled but certainly comfortable. The overhead TVs were a downside to this plane and are almost impossible to see from many seats. We left TO on time and only complaint besides the TVs was the temperature in the cabin was very warm. On return we were in a larger completely remodelled aircraft with TV at every seat. We paid extra for bulkhead seats directly behind the premium seats and there was tons of legroom-worth the money. Unfortunately this area is where families often travel and we had a child who was noisy-crying a lot during the flight. I would not have been impressed if I had paid the extra for a business class seat as the kids were directly behind those seats. All this being said I was pleased with the flight and thought it was good value for the money.