Air Transat

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 763 reviews
5/10
3 star Skytrax Rating
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2/10

Air Transat customer review

(United States)

Great prices reasonably comfortable seats but a risky airline compared to others. Glitches from the start with online booking and customer service is non-existent. We had Option Plus but still had to wait more than an hour in chaotic confined area for boarding passes at Gatwick. My wife's "priority" bag didn't show up in Vancouver and the crew there seemed utterly confused as to what to do after I eventually found the service desk. Fortunately they found the bag in London and sent it to Vancouver the next day but were not able or willing to forward it to our house in Washington state necessitating a trip at my expense to the border to pick it up. Even with the great prices I would be very reluctant to use them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Air Transat customer review

(Canada)

Club Class is not really a business class it is somewhere in between Premium economy and Business class. Saw the promising advertisement of new Club Class cabin and booked one way trip to London in Club class got seat confirmation in the new cabin right away. 1 month later during check-in process figured out that the flight will be serviced by the old aircraft (old cabin is nowhere close to Business class and is not worth the money). At the airport during the check-in process faced extreme rudeness and inprofessionalism of the person at the check-in counter. If you are a regular business class passenger do not waste your money and time on this airline.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air Transat customer review

(United Kingdom)

Return trip London - Vancouver. On the flight out the cabin crew were pleasant and attentive although not carrying pens when every passenger has to complete a customs form seemed an oversight. Food was perfectly adequate and occasional sights visible (Iceland Greenland) announced by the Captain. Return leg was bumpier and whilst still pleasant one of the cabin crew was French Canadian without perfect English which made drinks selections a little difficult (she didn't seem to know what root beer or cranberry juice was). Both legs landed early. Entertainment was appalling - a small TV about every eight rows hanging from the ceiling. Fortunately had a kindle and ipad with me. Cabin was very cold and if you want a blanket you have to buy it. I wouldn't call it "cheap" but seems to be the least expensive way to the North American West so can forgive their short comings. Not complaint free and I wouldn't label them 'best leisure airline' by a long shot but I'd fly again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Transat customer review

(United Kingdom)

We flew to Vancouver it was just ok in Club TV screen on the wall no choice for a 9 hour trip. Our daughters were in coach and were cramped and hungry and couldn't see the TV so bored as well. We flew back from Calgary and the flight was worse there was still the old style TV's on the wall we were at the front so had the clatter of the kitchen throughout the night as well as the steward talking loudly about his weekend. If you wanted to use the toilet you had to walk though the kitchen and get in the stewards way Also had to ask for the toilet to be cleaned as it was disgusting. Again our well travelled daughters commented that this was the worst flight they had ever been on food awful and hard to get a drink. Would not willingly use this airline again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air Transat customer review

(United Kingdom)

Overnight flight from Vancouver to Manchester on an old airbus was probably the worst flight and airline my wife and I had ever been on. In flight entertainment was a single screen in the centre of the aircraft. Sound quality was atrocious with interruptions deafening static. My wife's was non functional anyway. Food was dire and by the time our turn came the main meals were gone and we had to have the vegetarian. No apology just this is it. Tray was practically thrown at us (including breakfast). Rudest cabin crew ever - they kept knocking my wife's seat without apology and when one deigned to speak said "oh has that never happened to you before". The lights were never dimmed for an overnight flight and the only sleep we did manage was interrupted by the duty free selling pre-empted by the usual seat bumping. This is the first and last time we would use this airline and would not recommend it to anyone. Old aircraft and rude staff - never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no
na

Air Transat customer review

(Canada)

Toronto Pearson - London Gatwick TS322 May 29 2013 Economy. Return London Gatwick - Toronto Pearson TS723 June 10 2013 Economy. Flight from Toronto to UK was terrible - no TV's besides ones in middle for all. Flight from UK back to Toronto I was seated in the middle section which seats 3 I had my boyfriend on my left and suddenly a large man sat on my right. Within the next 20 mins of being seated I was very uncomfortable and asked to be moved. I moved for the next 8 hours. Not only did I have to move seats I was also not able to sit next to my boyfriend as was booked. My experience was unacceptable and unfair.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air Transat customer review

(United Kingdom)

Never having been on a long haul flight before I was dreading the experience especially having read some derogatory reviews. I was delighted with the plane the staff the food and the entertainment. My first long haul from Glasgow to Calgary and then return from Vancouver were faultless and I would not hesitate to travel Air Transat again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Transat customer review

(United Kingdom)

Recently travelled from Manchester to Vancouver and return. We were concerned after reading some reviews. However all our worries were groundless flights were on time staff courteous and efficient service and food excellent. Not having individual TV screens was mildly inconvenient but we knew that was the case when we booked. We would not hesitate to travel with Air Transat again and shall recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Air Transat customer review

(United Kingdom)

We flew Manchester to Toronto then back again an ancient A310 going out and a A330 on return both were cramped uncomfortable planes. No personal entertainment screens limited leg room and narrow seat width annoying things like arms rest that wouldn't fold out the way and limited toilets meaning long queues in the aisles. Our return flight was delayed for an hour on the ground while maintenance were on board then we had to fly a different route back as the problem wasn't resolved which resulted in being an hour and a half late. While on the Tarmac no drinks were served I had to ask twice for some water for my 4yr old it took 30 mins for them to bring him a glass. Seats were incredible uncomfortable and we couldn't wait to get off the plane. The food was appalling. The cabin crew were rude and we could hear them gossiping about other passengers on board as they walked past. Everything seemed like a problem for them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air Transat customer review

(Canada)

My wife and I travelled return from Toronto to Gatwick London. Left on 4 Juen 2013 returned 16/06/13. We were very pleased with the flights and service. The seats were a bit cramped but satisfactory for the journey. The food was good enough and the service excellent. Nice pleasant cabin crew. Check in was fast and efficient friendly counter staff at Gatwick. Planes were in good condition and have a very pleasing interior. We would definitely fly Air Transat again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes