Air New Zealand

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 850 reviews
5/10
4 star Skytrax Rating
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Air New Zealand customer review

(New Zealand)

Los Angeles to Auckland on NZ 1 in 777 (300) economy class. The only way I can describe an airline that insists on having 10 abreast seating on a 777 aircraft is pure greed honestly it just does not work you are so tightly packed and penned in it is just not funny. No matter how many pillows you tuck under and around yourself you just can't get into a comfortable position. As for trying to watch the inflight entertainment my only bit of advise is watch as much of it as you can before the meal service has ended because as soon as that seat reclines in front the screen will be a couple of inches away from your face. On a positive note no real queues for the toilet because so many people are trapped in their seat. I did find the staff excellent especially towards the kids and the food was really quite yummy and enough to keep you full for such a long flight. Do not have too many expectations on the inflight snack service all that was on offer was a packet of chips or a cookie. Next time it will be a lot longer flight and trip but I am sure it will be a much more pleasant trip on Virgin Australia.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air New Zealand customer review

(Germany)

LHR-LAX and return in Premium Economy and were very pleased. A lot of room good Food and cabin personnel friendly. Overall good experience will fly with ANZ again.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Air New Zealand customer review

(Germany)

Overnight flight NZ2 from LAX to LHR on 22 July 2013. Sat in row 36. On entering the cabin the temperature was cool and soon after takeoff the temperature dropped to "icy". Other passengers were clearly noticing the same because there was a large request for blankets. I asked the service people to raise temperature they promised to do it but nothing happened except for some more blankets they gave to us. After one hour I complained again somewhat upset and everybody around could here it. The service staff did not seem to care much about it. They just promised to set the temperature higher but without any noticeable effect. When I was walking through the plane to warm up myself I felt noticeable temp differences between the front middle and rear seat rows. It seems that air conditioning on that Boeing 777 was working pretty unequally. In the end I could not sleep because of anger and dissatisfaction. Icy cold air seems to be a general problem nowadays I have similar experience with NZ night flights from Hong Kong to Auckland and from there to Tahiti. Food was ok. My personal conclusion is to avoid long distance travelling at all in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Air New Zealand customer review

(Hong Kong)

Long haul flight from Hong Kong to New Zealand. Food was great with variety and fresh except for the continental breakfast which had awkward scrambled eggs and meat. On the return trip though I had ordered a nice and delicate cereal breakfast which was a nice start to my day served with fresh fruit milk and yoghurt. Seat was comfortable with a smart headrest. However having tried my friend's seat in the centre of the aircraft I found the leg space to be much limited if a bag was to be stowed under the seat in front. Other than that seats on the sides were more spacious. Check-in was smooth with friendly staff on both airports. And I also appreciated the snacks served on my flight from Auckland to Christchurch which was a short one.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air New Zealand customer review

(New Zealand)

Flew from Wellington to Nadi on 13 July. Paid for 4 premium seats including "the works" meal option. We were very disappointed in the food as they offered only one choice of meal as they ran out of the chicken by the time they came to our seats (seated in rows 19). My children were looking forward to the chicken option but were offered only cooked Salmon. I question what proportion of people on a flight actually eat salmon. I think the menu designer made a big mistake. So out of 3 of us only one had a meal.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Air New Zealand customer review

(New Zealand)

I had a negative experience recently on a San Francisco to Auckland flight. Started with a rude older staff member at check in snapping that I had to pay $150 for my extra bag. I was then told to calm down after asking for some more wine (had had 4 half glasses) sitting quietly in my seat. I was being very quiet and minding my own business. The women staff were fine but the guys were like school teachers and I was made to feel like a child after this. Unfortunately my national carrier and would like to support them but I don't have any concerns with their safety however and the food was good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Air New Zealand customer review

(New Zealand)

Flight NZ45 RAR to AKL 23 July - booked The Works in Economy - not worth it. Food was horrible. My partner and I tried both meal choices - fatty butter chicken with rubberised rice and peas or salmon with dried out mustard flavoured mash peas and corn. Managed a couple of spoonfuls of vegetables. Slow drinks service - and then given the wrong wines.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Air New Zealand customer review

(United Kingdom)

Travelled LHR-LAX-LHR. Boeing 777-300. 22nd June out and 7th July back. Great flight in PE 24 A. FAs very good food excellent service all round would defiantly recommend especially over Virgin on this route.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air New Zealand customer review

(United Kingdom)

Travelled from SYD to AKL and back. Outbound on a new 320 aircraft with AVOD. TV programmes free but pay for movies. To order from bar you used remote handset and swiped you card. Had nice meat pie and beer. On way back a 777 aircraft with free movies and order food from crew. Very good service from all staff and seems a very good airline. However very confusing on board service so know your ticket fare class as some get full meal service others only tea/coffee or water.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air New Zealand customer review

(Australia)

Melbourne to LAX via Auckland. Staff Service was good and the food excellent for 12 hour flight to Auckland. Seats excellent - you can not go wrong.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes