✅ Trip Verified
| Hobart to Auckland NZ198, inaugural flight 22 April 2021. Brand new aircraft with superb Cabin Crew, just like the flights on former TE from many years ago. Crew probably very happy to be working again, but this is how passengers expect a flight to be, even with lower fares. Aircraft was slightly less than half full, thus plenty of space for the 3 hour plus flight. The staff were so friendly and being an inaugural flight, sparkling wine was flowing freely. Comfortable seats with great video screens which were simple to use. I particularly liked the screen based ordering for drinks and food: Very professional and easy. (The return flight was a little different!). Flight only a few minutes late on arrival, no problem there. Return flight NZ197, 29 April 2021. Older A320, but also with same video screen. Crew were a little less friendly, but very pleasant nonetheless. I ordered and paid for a drink by card (brilliant!). Later an announcement was made that the service was soon closing. I ordered another drink and paid, but this time, it was not delivered to me. I'm not sure if another passenger received a free drink, or whether the aircraft system failed between the time of my order and the service closing. I have pursued this with the airline, and I am waiting on a response from them. Sadly, the return flight was almost empty. There were approximately 30 to 35 passengers on the flight, in an aircraft which seats about 180 passengers. The amount of space was enjoyable, but this does not bode well for a permanent flight on this sector. An Airline needs to make a profit, and I am hoping that passenger numbers will increase. People in New Zealand suggested that it was a little early for this flight to start due to the Corona Virus. Perhaps. I love to fly and I felt perfectly safe. Maybe I was lucky and avoided any health problems, but the precautions were strict and effective in my opinion. I will use this flight again. It is faster and cheaper than travelling via Sydney or Melbourne. I wish Air New Zealand the very best for this new service. It deserves to succeed.