Air New Zealand

We travelled Brisbane to Auckland on 10th of February and were surprisingly upgraded to business class as the flight was overbooked. Our choice was to fly with a free bag each and we were initially given the very worst seats on the aircraft the two right at the back by the toilets. Only Air New Zealand charges $30 to choose a seat so the upgrade was appreciated. However during the meal I was told my choice was no available and that as an upgrade I did not count. I was offered the choice of two other meals but did not want either of them and settled for another starter. Flying this airline is not what it was it used to be a great experience now the on board staff don't really care what happens. This was once a pleasure to fly but now it is a relief to get off the plane and really nowadays we only fly with them for the points and they are very careful to book you on a non points earning ticket. Small wonder they are making a profit.

Flying an old worn out 767 from Auckland to Honolulu and back. Yes the pilot got us where the ticket said we were going I'll them credit but felt crammed like sardines the entire time. Cant comment on the food as we had seat only plus bag though if you want to go for 8 hours without food or movies good luck getting sleep in these seats. Also should you choose no food or movies you get treated a bit like a second class citizen by some of the staff members. Ground staff lounge staff were good.

I flew SYD to AKL on a 777-200U after flying from Saigon and it was a real pleasure to fly. The cabin was new and very comfortable. The IFE was great with a very responsive touch screen that was more like a tablet than the usual unresponsive screens. The seat was very good with plenty of space - I am a large man and usually my knees touch the back of the seat but not on this plane. I didn't try the food as I was not feeling that well but the crew have a relaxed but competent manner.

My wife and I chose to travel to Vancouver Premium Economy expecting it to be far better than regular Economy. Apart from the extra leg room we were disappointed. The seats were not very comfortable we did not have separate arm rests which was a big problem when a large person spilled over one for the entire return journey. The in- flight entertainment TV was old and malfunctioning to the extent that we gave up trying to watch certain movies. The food and service was good for us but not good for some who had no food choice when certain meals ran out. The staff were on the whole pleasant and helpful and apologetic about the seating and entertainment equipment. Overall we rated the experience a hardly worth the extra cost and would rate it as 5 out of 10. Disappointing for us as we have always previously enjoyed travelling with Air New Zealand.

I travelled Works De-luxe Gold Coast to Auckland on 14/02/15 and returned on flight NZ937 on 21/02/15. I have done this trip on many occasions and have never been disappointed. Air New Zealand crew are so friendly and make you feel welcome. Due to ex tropical cyclone Marcia the return flight was diverted to Brisbane and we were then bussed to the Gold Coast airport. This was done efficiently and without fuss. I like the A320 for these short flights across the ditch. I only ever sit in seat 1A and have no complaints to make whatsoever.

Re-routed after initial flight cancelled. Alternative flight arrangements were horrendous. What should have been a 26 hour trip between UK and NZ turned into 45 hours. During that 45 hours not a single member of Air NZ staff came and explained what was going on. No gluten free meals had been arranged for my husband who has Coeliac Disease and the final straw was being routed via Brisbane and practically abandoned! No onward booking had been made for us. We have flown regularly between UK and Australia and NZ for the last 15 years and this was the worst customer service we have ever come across!

We flew Brisbane to Vancouver via Auckland (NZ 136/84 outbound) and return (NZ 83/135 inbound) We chose Air NZ based on recommendations and rating - boy were we disappointed. The aircraft (with the exception of NZ 135 seriously needs refurbishing the seats were hard and very cramped for long haul travel the IFE was terrible the picture quality was poor to say the least and because there are no inflight magazines it took some time and patience to navigate. As experienced travellers one could only say that the food was as bad as it gets and if you want water after meal service you have to go look for someone to serve you. It would be nice if Air NZ would get into the current technology century and provide USB chargers in every seat not just in Business Class as were informed mid fight. Don't fall for the trap of paying extra for preferred seating unless you can fluke an exit row or bulkhead seat this is just a money grabber for the airline.

I really don't understand the bad reviews. I flew LHR to LAX and both flights were excellent. Great friendly flight attendants and good food and IFE. Seat was comfortable and economy no more cramped than on more expensive airlines. Amazing value for money can't wait to fly Air New Zealand again.

I have just travelled from London to Auckland. The first leg with Singapore Airlines and the second sector with Air New Zealand. I have travelled a lot in the last 10 years and had not been on Air New Zealand for about 5 years. What has happened? After Singapore Airlines it was like travelling on a budget airline. No inflight information at all no screen as it was broken awful food. Apart from one staff member it seemed too much trouble to do anything for anyone. I had a young mother next to me travelling with 2 young children the staff did not come near and the children's meal that arrived was turned down by a hungry and disappointed 4 year old. For our meal wine food and coffee was all served together in a rush to get it over it seemed. If I can help it I will never fly with them again. There was much talk as luggage was picked up by many passengers who were shocked at the very expensive flight they had just taken and the standard of service. I felt embarrassed by our National Airline.

Have travelled many times on Air New Zealand around the world and my partner is a member of the Koru Club. On a flight NZ134 on 6th February I was made to feel very much a second class citizen because we had chosen the lesser option of no food/movies etc. A choice we made because we prefer not to eat food on flight. The attendant was coming around collecting everyone's dinner remains when 'she' reached rudely across to grab my water glass in its container. I said ' oh I would like another glass of water please'. She took the glass said there had been a medical emergency on board which I was aware of and that they were to busy. That was okay until the next lady in the row directly in front of me turned and asked for another glass of wine and was served immediately. That was just so rude of the flight attendant. I was fuming and when another attendant came by later it didn't seem to be so difficult to get it. I wanted to express my anger but did realize that the emergency did probably upset the normal routines.