✅ Trip Verified
| Frankfurt to Windhoek. I try to keep it short, to summarize our experience with Air Namibia, based on a booked holiday, originally starting 24th of October. Original Flight Frankfurt to Windhoek on 24th of October cancelled with short notice we had to rebook to fly a day earlier, leading to additional costs for room and expense - Taxi etc. Confirmed booking for seats was lost Asian Vegetarian food booking not fulfilled - 1 poor spare replacements for 2 guests evening food, Breakfast cancelled totally, as no vegetarian food available Flight Windhoek - Victoria Falls confirmed booking for seats was lost Flight Victoria Falls - Windhoek Plane broken - announcement of 2 hour delay Plane left Victoria Falls late by 4 hours late. Plane was not going back to Windhoek directly, as redirected to Harare to pick up waiting passenger and save flight costs from there, additional 2 hours flight time we had to leave the plane in Harare to redo the emigration and security process from scratch, nor did your crew have a clue that this will happen - additional 45 minutes of chaos and confusion. Crew had no clue what about the overall situation of passengers, neither their arrangements to be hit. Arrival Time Windhoek 23:30 - approx 6 hours late - Luckily we did not have a flight booked back to Frankfurt as 6 passengers this night, as that flight was missed. No possibility to pick up booked rental car, as all companies closed already. Additional costs for Taxi and delivery by rentals company next morning to hotel. Flight Windhoek- Frankfurt Confirmed booking for seats gone - new seats arranged by friendly ground crew, just to find out that the entertainment program for these seats were broken, as it was for other passengers on the flight 2 weeks before, so no wonder that theses seats were free. Poor quality control. As a summary, the ground staff and flight crews were friendly and helpful (mostly), the decisions made by called management are not just questionable, they will lead to damage for the name of the company. We will never fly Air Namibia again, better booking via South African Airways. 2 Stars for parts of the crews and groundstaff only. Not to mention, customer service post flight seems to ignore direct communication.