✅ Verified Review
| Durban to Windhoek via Gabarone. Various bad experiences on Air Namibia starting from purchasing the tickets. Such a rude agent in the office in Windhoek assisted me. After much unnecessary attitude and lack of willingness to help I got to purchase my tickets. The trip from Windhoek to Durban was absolutely fine, plane was late, but the trip was fine, however the trip back was a nightmare. We did a little holiday shopping and we knew one of our bags was going to be overweight, we asked to be checked in together, they said no, my bag was 20kgs, boyfriends bag was 28kgs. We said its fine we will pay the excess, they refused and said we had to take items out of our bags. We took our toiletries out, some boots and a heavy wrapped gift we received from the family we visited. Thereafter I had to wait until they could confirm if there was still a seat available for me on the plane. I finally got checked into the flight after almost 3 hours, we got to security and turns out heavy gift was a vintage bottle of alcohol in a vintage case, so we could not take it through. We had to then go buy a bag to place all items back in, and try to get the bag checked into luggage again. Back at check in counter we get informed that we now have to pay excess for this bag if we are to check it in. So suddenly they can allow excess payments but earlier in the morning when we originally wanted to pay the overweight charges we were refused. By some small miracle a lady at the counter assisted us and we could check the bag in at the 'Large parcels' desk. The flight was also about 30mins late, after which we all boarded but could not take off because there were 4 infants on the plane but the incompetent persons at check in did not check the passengers with infants into the correct seats, (seats with 3 oxygen masks) it was then another 20mins of begging people to switch seats with these mommies and babies. Be warned fellow frequent flyers, if you wish to ever reach your destinations on time Air Namibia is not the airline to fly with.