Air Malta

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 158 reviews
5/10
3 star Skytrax Rating
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4/10

Air Malta customer review

(United Kingdom)

Flew LHR to Malta in economy. Going out we had exit row seats with good pitch. Cabin crew not particularly friendly but ok. Food not very good. Coming back we had row 6. It was so cramped. Everyone was complaining. I'm 5'8" and spent the entire flight with my knees in the seat in front - and if I moved them either the cabin crew or trolley bumped into them. So I had 3.5 hours cramped in a really uncomfortable seat. The cabin crew were even less friendly. I and my neighbours was offered a second coffee but when the senior steward saw what the other steward was doing told her off!
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Air Malta customer review

(United Kingdom)

Heathrow to Malta and back economy class. Sat in over wing exit seats both ways so plenty of leg room. The cabin was clean and crew attentive. Free newspaper given out on boarding aircraft. Air Malta seem to be cutting back - while you get a hot meal and free alcoholic drink you only get a small bread roll and tiny dessert. The previously shown movies have been replaced by documentaries and no headphones are given out. Online check in from Malta was painfully slow.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Air Malta customer review

(United Kingdom)

LHR-Malta-LGW August Bank Holiday weekend. The inflight service was good and we were pleasantly surprised with free wine with dinner. The ground service at Heathrow was terrible however. They wouldn't seat my girlfriend and me together despite having made the booking together and wouldn't accept my CSA Czech Airlines OKPlus card for frequent flyer points. The check in attendant and her supervisor claimed Air Malta and Czech Airlines weren't air partners despite both airlines' websites saying so. I complained after the flight to Air Malta but never heard back. They could do with an improvement to their ground service.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Air Malta customer review

(Malta)

Malta-Rome return. Two very pleasant flights with Air Malta. Both departed on time and arrived early. Sensible inflight snack served in a box which was more than adequate for a one hour flight though somewhat strange that no hot drinks available on return flight Luggage retrieval at Rome a bit of a let down but overall a hassle free experience.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Air Malta customer review

(Canada)

Frankfurt to Malta return. Excellent check in and swift baggage return. Basic economy seats and service. On time for all flights helpful staff. At the price I dont expect more.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Air Malta customer review

(Malta)

MLA-LGW Business and BHX-MLA Economy. Good flight in Business class with attentive service and early arrival in LGW. Return flight punctual yet on one of Air Malta's all economy configured aircraft with seemingly less leg-room. Seat comfort is not good. Food service very basic and no service for first 90 minutes due to turbulence. Air Malta are now showing documentary films (Australian Dingoes and Turtles) instead of full length movies though headphones were not offered on the Birmingham flight making the whole point in having films somewhat futile especially as the industrial action by cabin staff is supposed to be over.
Seat TypeBusiness Class
Value For Money 12345
yes
1/10

Air Malta customer review

(United Kingdom)

LHR-MLA return in economy. Very disappointed with Air Malta service No tea & Coffee no alcohol and no prior notice of this. In-flight entertainment was shown but no headsets were offered! Good seat pitch though so at least something was good. Overall service very poor will avoid in future and travel with alternative airlines.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

Air Malta customer review

(United Kingdom)

We were first time flyers with Air Malta. We upgraded to Club Class as we were holidaying without our children and wanted to treat ourselves. We had seats 1D/1F on our outward flight and the first inkling that something was wrong was when we were only offered orange juice or water as we settled into our seats. As we were taxiing for take-off the stewardess announced that due to industrial action the crew would not be serving tea coffee or alcohol. As we had been expecting an open bar with champagne included this was very disappointing. The lunch I was served I didn't eat which is actually a first for me I always eat the food served on airlines. On our return on 12th June we took our seats in Club class seats 1A/1C. Again as we prepared for take-off it was announced about the industrial action so no tea coffee or alcohol would be served. There were some very disgruntled passengers onboard and we were also not happy. There was nothing obvious on their website - I had found a small article dated 30/5 and we were not advised at check-in about this situation. I'm not sure if passengers could have taken their own alcohol onboard and drunk it - but being aware of the situation would have been the decent thing to do.
Seat TypeBusiness Class
Value For Money 12345
no