Air Malta

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 164 reviews
5/10
3 star Skytrax Rating
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8/10

Air Malta customer review

(United Kingdom)

When I arrived at check-in I asked for an aisle seat as I suffer from claustrophobia. The check-in attendant made a sarcastic remark along the lines of 'you must be a joy to travel with' which I thought was unnecessary and rude. When I got on the aircraft I found that I had been given a window seat! I do not believe that it was an innocent mistake and if it had not been for a man who agreed to change seats with me I would have had to get off the 'plane. The flight itself was good and cabin crew very pleasant.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Air Malta customer review

(Malta)

MLA-VIE. Attentive cabin crew and announcements from the cockpit kept passengers informed. Food acceptable for duration of the flight. Seat pitch comfortable for a short sector and comparable to any european airline. Will certainly recommend to anyone.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Air Malta customer review

(United Kingdom)

Air Malta from LHR T4. Apart from lack of airline lounges I see Air Malta to equal BA Club Europe for onboard service. Seats were comfortable 3A/C and 1D/F legroom ok plenty of drinks food excellent - great value for money in discounted business out/business back and friendly service. Overall a great flight on holiday for Xmas & New Year but equally good for business travellers.
Seat TypeBusiness Class
Value For Money 12345
yes
6/10

Air Malta customer review

(United Kingdom)

LHR-MLA-LHR. Check in was OK both legs. Outbound was on time inbound was delayed more than one hour. Food was bland and need to pay for wine etc but soft drinks free. IFE is basic. Overall for a short flight it was OK and reasonable value for fare paid.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Air Malta customer review

(United States)

Rome to Malta via Air Malta. When we arrived 3 out of 4 bags checked in didn't make it. We were told by baggage claims we would receive 58 Euros as compensation if we didn't receive our bags within 24 hours. 48 hours later we got two more and the next day got the third. Now I'm back in the USA and they say that's not their policy and I'm yet to find their policy anywhere. Definitely a bad taste to an otherwise pleasant vacation. No more Air Malta flights for me. I'm not even going to comment on the food or delays at the airport in Rome. Probably while they were taking our luggage off to load something else.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Air Malta customer review

(United Kingdom)

LGW-MLA-LGW Second time on this service this year. Hot lunch outbound is slightly improved with bigger main course but dessert now replaced with a tiny bun. Hot breakfast has been cut back - one hotdog sausage a spoon of watery egg and a few baked beans. IFE also cut back to old nature programmes but no headphones! Crew efficient but not particularly friendly. A319 out A320 back clean with reasonable legroom. Swissport check-in at LGW painfully slow as usual Air Malta check-in at MLA very quick.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

Air Malta customer review

(United Kingdom)

Flew LHR to Malta in economy. Going out we had exit row seats with good pitch. Cabin crew not particularly friendly but ok. Food not very good. Coming back we had row 6. It was so cramped. Everyone was complaining. I'm 5'8" and spent the entire flight with my knees in the seat in front - and if I moved them either the cabin crew or trolley bumped into them. So I had 3.5 hours cramped in a really uncomfortable seat. The cabin crew were even less friendly. I and my neighbours was offered a second coffee but when the senior steward saw what the other steward was doing told her off!
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Air Malta customer review

(United Kingdom)

Heathrow to Malta and back economy class. Sat in over wing exit seats both ways so plenty of leg room. The cabin was clean and crew attentive. Free newspaper given out on boarding aircraft. Air Malta seem to be cutting back - while you get a hot meal and free alcoholic drink you only get a small bread roll and tiny dessert. The previously shown movies have been replaced by documentaries and no headphones are given out. Online check in from Malta was painfully slow.
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

Air Malta customer review

(United Kingdom)

LHR-Malta-LGW August Bank Holiday weekend. The inflight service was good and we were pleasantly surprised with free wine with dinner. The ground service at Heathrow was terrible however. They wouldn't seat my girlfriend and me together despite having made the booking together and wouldn't accept my CSA Czech Airlines OKPlus card for frequent flyer points. The check in attendant and her supervisor claimed Air Malta and Czech Airlines weren't air partners despite both airlines' websites saying so. I complained after the flight to Air Malta but never heard back. They could do with an improvement to their ground service.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Air Malta customer review

(Malta)

Malta-Rome return. Two very pleasant flights with Air Malta. Both departed on time and arrived early. Sensible inflight snack served in a box which was more than adequate for a one hour flight though somewhat strange that no hot drinks available on return flight Luggage retrieval at Rome a bit of a let down but overall a hassle free experience.
Seat TypeEconomy Class
Value For Money 12345
yes