Air Malta

Not Verified | In December 2019 we booked our trip to Malta with Air Malta for our family of 6 persons. Without covid-19, we would travel to Malta in May 2020. Unfortunately, Air Malta cancelled our trip, because of the covid-restrictions. They gave us three options. We chose for the option to wait one year and ask for a refund. We did ask for the refund after one year. After several calls and e-mails to Air Malta we still haven't got our money back. I see that more people have this problem with Air Malta. We have the right to get our money back.

✅ Trip Verified | In December 2019/January 2020 we booked our trip to Malta with Air Malta. Without covid-19, we would travel to Malta in June 2020. Unfortunately, Air Malta cancelled our trip, because of the covid-restrictions, which I fully understand. They gave us three options. We chose for the option, to wait one year and ask for a refund. I also understood that they could not immediately pay everyone back, but wanted to spread things, and that we needed to wait one year. But now, we are almost two years further and we did not receive our money back yet. And I think this will never happen anymore because now, they even don’t answer my e-mails anymore. So thank you, for stealing money from a young couple, building on their future. Therefore, I would not recommend Air Malta to my family and friends.

✅ Trip Verified | Let me first get over my never-ending grumble about how awful European Airlines' Business Class seating is - an economy seat with the middle seat blocked, and no extra legroom. However, my frustration was eased considerably on my flights with Air Malta. Yes, it was the same layout - 3x3 with the middle seat empty, but with about 2 inches more legroom, and slight recline, which actually did make a difference. And the seating was surprisingly comfortable. The flights both outbound and return were on time, and the cabin crew though disengaging (understandably due to covid) were however polite and professional on the service front. On both flights, a pre-meal drink of fruit juice and prosecco (no champagne) was offered. On the outbound flight a delicious lunch was served, all on one tray, consisting of several small items and a hot main course of Maltese Beef Bragioli (stuffed meat bundles). The presentation was excellent in traditional Maltese ceramicware, known as 'Zingla' bowls. Lunch followed by coffee and drinks from the bar. On the return flight, the typical breakfast of egg, bacon, mushroom, and tomato (a bit boring) was served. Both the mini bread rolls and croissants were warm. Overall, I did enjoy both flights, and was better than many other European airline flights I have been on.

✅ Trip Verified | Overall this was a good experience and all was on time. There was an issue around online check-in as it seems you still need to visit the desk. We did online check-in and were issued with boarding passes and seat allocations. This worked through airport security but was an issue when we tried boarding at the gate and they had to re-check us in. Service from there was good. Maybe not as personable as some airlines but crew often checked we were doing OK and offered top ups. D.O.C prosecco was on offer rather than champagne but there was a fair selection of drinks. The meal was quite impressive with the Maltese tile below the plate. Food was of good quality, the pate was amazing and the bread warm and fluffy. All else was well cooked and impressive for a short haul flight. This was my first time flying with Air Malta, the experience was good.

✅ Trip Verified | Worst experience in my life. At the airport I asked what the status was for using my ‘COVID-voucher’. The ticketing desk is unwilling to help, refers to me to yet another e-mail address of the refunds department, who apparently, have no phone and cannot be reached by anybody from the Air Malta ticketing desk. I’ve been calling and mailing for weeks now to use that voucher and nobody seems to be able or willing to help. That combined with the answer: sir, if you do not leave this desk I will call airport security. I will not rest until I get what I’m entitled to.

Not Verified | Changed my return flight with Air Malta. This can only be done by phone. But the guy on the phone must have made a mistake, because my booking code was faulty. I could not log in and I was not on the passenger list. Also, my priority boarding and seat were lost. This could not be corrected by phone. Had to be done on the airport. So both on going out and the return flight I had a problem. Air Malta's check in desks and supervisor treated me like it was somehow my fault! No apologies or anything, just 45 minutes of hassle upon check in and no priority available even though I could prove I paid for it. They did put me in the passenger list again, reluctantly. So finally I did go to Malta and back again.

✅ Trip Verified | If I could give them minus 5 stars I would. This is the worst and most dishonest airline I have ever dealt with. Don't expect them to ever return your phone call or email because it won't happen. I paid for extra luggage but was not allowed to use it because they didn't update the ticket. Then they admitted the mistake but won't refund the cost because extra luggage is non-refundable. This makes no sense.

✅ Trip Verified | Was promised a refund for my cancelled flight over 5 months ago. It still hasn't been processed. Air Malta are ignoring all attempts to contact them to chase up on this, and have not issued a single update on when refunds will actually be processed. Avoid at all costs.

✅ Trip Verified | The interior is old but confortable. It wasn't clean in Lisbon. Very tiring flight. No free service onboard. Bought a vegetarian lasagne, it was a regretful idea.

✅ Trip Verified | Worst airline and worst customer support. The customer service is rude and they never work towards a solution. They always find excuses for the airline and imply that the airline is never responsible for anything.