Air Malta

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 158 reviews
5/10
3 star Skytrax Rating
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8/10

Air Malta customer review

(Malta)

Malta-Munich Business class Hamburg - Malta Economy class. Brilliant business class service with fantastic cheery service from the purser. Champagne offered mid flight too without having to ask for it. Code share on to Hamburg with Lufthansa worked a treat with aircraft parked next door. Return flight from Hamburg Ok but on less spacious aircraft with more tightly packed seating than most other Air Malta planes. Food very average and row one occupied by Air Malta crew.
Seat TypeBusiness Class
Value For Money 12345
yes
4/10

Air Malta customer review

(Malta)

Not bad however not good either. Airline doesn't provide blankets or headphones and the In flight entertainment is non-existent. The food is not bad at breakfast or dinner. However the A320 lacks from space and you can't use a laptop (even if small) due to the lack of space. The crew is professional however not friendly at all. Don't expect smiles during the inflight service.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Air Malta customer review

(United Kingdom)

Clean comfortable aircraft with reasonable leg room in economy. Food extremely mediocre but what do you expect on an economy budget. Reasonably pleasant cabin crew. Flights on time.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Air Malta customer review

(United Kingdom)

Flight good but you only find out how good a company are when you experience problems. During the recent Volcanic Ash crisis Air Malta offered no help at all to it's customers on outbound flights from Malta to UK. Air Malta provided nothing at all. We were left stranded and had to fund everything ourselves. To date they have failed to reply to all correspondence. They have completely disregarded the European directive relating to compensation and assistance to passengers in the event of denied boarding and cancellation or long delay of flights. I would never ever recommend this company.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

Air Malta customer review

(United Kingdom)

When I arrived at check-in I asked for an aisle seat as I suffer from claustrophobia. The check-in attendant made a sarcastic remark along the lines of 'you must be a joy to travel with' which I thought was unnecessary and rude. When I got on the aircraft I found that I had been given a window seat! I do not believe that it was an innocent mistake and if it had not been for a man who agreed to change seats with me I would have had to get off the 'plane. The flight itself was good and cabin crew very pleasant.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Air Malta customer review

(Malta)

MLA-VIE. Attentive cabin crew and announcements from the cockpit kept passengers informed. Food acceptable for duration of the flight. Seat pitch comfortable for a short sector and comparable to any european airline. Will certainly recommend to anyone.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Air Malta customer review

(United Kingdom)

Air Malta from LHR T4. Apart from lack of airline lounges I see Air Malta to equal BA Club Europe for onboard service. Seats were comfortable 3A/C and 1D/F legroom ok plenty of drinks food excellent - great value for money in discounted business out/business back and friendly service. Overall a great flight on holiday for Xmas & New Year but equally good for business travellers.
Seat TypeBusiness Class
Value For Money 12345
yes
6/10

Air Malta customer review

(United Kingdom)

LHR-MLA-LHR. Check in was OK both legs. Outbound was on time inbound was delayed more than one hour. Food was bland and need to pay for wine etc but soft drinks free. IFE is basic. Overall for a short flight it was OK and reasonable value for fare paid.
Seat TypeEconomy Class
Value For Money 12345
yes
3/10

Air Malta customer review

(United States)

Rome to Malta via Air Malta. When we arrived 3 out of 4 bags checked in didn't make it. We were told by baggage claims we would receive 58 Euros as compensation if we didn't receive our bags within 24 hours. 48 hours later we got two more and the next day got the third. Now I'm back in the USA and they say that's not their policy and I'm yet to find their policy anywhere. Definitely a bad taste to an otherwise pleasant vacation. No more Air Malta flights for me. I'm not even going to comment on the food or delays at the airport in Rome. Probably while they were taking our luggage off to load something else.
Seat TypeEconomy Class
Value For Money 12345
no
7/10

Air Malta customer review

(United Kingdom)

LGW-MLA-LGW Second time on this service this year. Hot lunch outbound is slightly improved with bigger main course but dessert now replaced with a tiny bun. Hot breakfast has been cut back - one hotdog sausage a spoon of watery egg and a few baked beans. IFE also cut back to old nature programmes but no headphones! Crew efficient but not particularly friendly. A319 out A320 back clean with reasonable legroom. Swissport check-in at LGW painfully slow as usual Air Malta check-in at MLA very quick.
Seat TypeEconomy Class
Value For Money 12345
yes