Air Malta

Malta-Munich Business class Hamburg - Malta Economy class. Brilliant business class service with fantastic cheery service from the purser. Champagne offered mid flight too without having to ask for it. Code share on to Hamburg with Lufthansa worked a treat with aircraft parked next door. Return flight from Hamburg Ok but on less spacious aircraft with more tightly packed seating than most other Air Malta planes. Food very average and row one occupied by Air Malta crew.

Malta-Manchester-Malta. Ok flight out but hot main course proved a mystery to many passengers. It looked like lasagne but was supposed to be a cottage pie though did not taste like one. Why does Air Malta continue to offer in flight films/documentaries yet does not offer passengers headsets or even announce that you can use your own. On the return flight food was better but crew offered the bare minimum of service - no smiles read the newspapers for much for the flight and even curtained off row one so they could use it as a rest/reading area. Air Malta always provides a reliable product but its service lacks flair and imagination in the main.

Not bad however not good either. Airline doesn't provide blankets or headphones and the In flight entertainment is non-existent. The food is not bad at breakfast or dinner. However the A320 lacks from space and you can't use a laptop (even if small) due to the lack of space. The crew is professional however not friendly at all. Don't expect smiles during the inflight service.

Clean comfortable aircraft with reasonable leg room in economy. Food extremely mediocre but what do you expect on an economy budget. Reasonably pleasant cabin crew. Flights on time.

Flight good but you only find out how good a company are when you experience problems. During the recent Volcanic Ash crisis Air Malta offered no help at all to it's customers on outbound flights from Malta to UK. Air Malta provided nothing at all. We were left stranded and had to fund everything ourselves. To date they have failed to reply to all correspondence. They have completely disregarded the European directive relating to compensation and assistance to passengers in the event of denied boarding and cancellation or long delay of flights. I would never ever recommend this company.

When I arrived at check-in I asked for an aisle seat as I suffer from claustrophobia. The check-in attendant made a sarcastic remark along the lines of 'you must be a joy to travel with' which I thought was unnecessary and rude. When I got on the aircraft I found that I had been given a window seat! I do not believe that it was an innocent mistake and if it had not been for a man who agreed to change seats with me I would have had to get off the 'plane. The flight itself was good and cabin crew very pleasant.

MLA-VIE. Attentive cabin crew and announcements from the cockpit kept passengers informed. Food acceptable for duration of the flight. Seat pitch comfortable for a short sector and comparable to any european airline. Will certainly recommend to anyone.

Air Malta from LHR T4. Apart from lack of airline lounges I see Air Malta to equal BA Club Europe for onboard service. Seats were comfortable 3A/C and 1D/F legroom ok plenty of drinks food excellent - great value for money in discounted business out/business back and friendly service. Overall a great flight on holiday for Xmas & New Year but equally good for business travellers.

LHR-MLA-LHR. Check in was OK both legs. Outbound was on time inbound was delayed more than one hour. Food was bland and need to pay for wine etc but soft drinks free. IFE is basic. Overall for a short flight it was OK and reasonable value for fare paid.

Rome to Malta via Air Malta. When we arrived 3 out of 4 bags checked in didn't make it. We were told by baggage claims we would receive 58 Euros as compensation if we didn't receive our bags within 24 hours. 48 hours later we got two more and the next day got the third. Now I'm back in the USA and they say that's not their policy and I'm yet to find their policy anywhere. Definitely a bad taste to an otherwise pleasant vacation. No more Air Malta flights for me. I'm not even going to comment on the food or delays at the airport in Rome. Probably while they were taking our luggage off to load something else.