Air France

As a Delta Platinum member who flies mostly on Air France I was astonished when Air France took away my wife's seat and put her on a waiting list when traffic kept us from arriving at the airport in Paris until 90 minutes before the flight. This was despite our being on the same reservation - with an 8 year old child with us! I was told that a Flying Blue Elite Plus member would have been treated the same way which is even worse than thinking it was an aberration. This is the second time that Air France's computer system tried to separate my family. Luckily a very nice agent managed to get this fixed although we then had to run to the gate. Then in the flight the food was truly the worst we have ever eaten on an international flight. My son and I ate almost nothing during an 11 hour flight. The deterioration in Air France's food over the last two years is dramatic. On the positive side the crew was very nice and the new 380 aircraft was unusually quiet and had decent leg room for economy seats. The entertainment program was also good.

We used AF in premium economy for a HAM-CDG-HAV round trip in March and found the flights excellent value for money. The long hauls were on barely two years old 777-300s. We found the shell seats more than adequate for Y+ (though we are both tall) bearing in mind the very (!) reasonable fare compared to C. Flight attendants were impeccable - attentive all smiles efficient present at all times - and more than happy to converse in a variety of languages other than French (including German). Food and drinks were plenty well presented and of high quality. For those who like in-flight entertainment there was an abundance to choose from including lots of music and screens of decent size. As a nice add-on AF Y+ gives you some extra services ("sky priority" i.e. quicker check in customer services and boarding and fast lane access at security / immigration) which are particularly useful at CDG. All in all very pleasant great value for money and definitely recommendable.

BHX-CDG-PTY A318 out of Birmingham was good fun seats a little narrow but decent pitch crew pretty miserable juice and a croissant for an hour flight not bad. CDG is a pretty poor airport in comparison with other European hubs. Flight to PTY departed from terminal 2E. 777-200 was quite old but well maintained. 3x4x3 seating does make your seat very narrow but pitch wasn't too bad. Worst thing was the IFE like something from the late 90's choice was minimal and screen quality awful. Food and service was good (champagne cognac and ice cream all offered) but crew quickly vanished once the first meal was served although the self service trolley's are a great idea and encourages you to get up and stretch your legs.

Flew Paris to Oslo. The flight is operated by AF's subsidairy called HOP. They operate smaller planes although the Embraer 190 is decent enough. 2x2 seating with reasonable overhead lockers. Seat is adequate (much more leg room than an AF 777 in economy and probably a little wider) for a 2.5 hours flight. In both cases the crew did the job professionally although the service in economy is limited to a drink and some biscuits. On return was upgraded to "Premium" which is not much different (same seat) but includes a decent cold light meal and Champagne. Left on time and arrived on time both ways. it seems however that heating / A/C is diffcult to manage on all Embraer 19X planes every time I take one it is much too hot in the middle despite crew efforts. Globally a very decent performance. No IFE but the only competition (SAS) is not better and you have to buy your drink and the stewardesses on HOP were much more stylish.

BOD-NCE operated by the new value cost subsidiary "HOP!" in a neat EMB170 with leather seats. Free newspaper a drink and a biscuit for this on time one hour flight. Cabin crew very nice and professional. We were greeted by the captain together with the purser. Nice convenient flight at a reasonable price.

ABZ-CDG-BKK (Round-Trip): ABZ-CDG Travelled 12th February early morning flight. Departed 15 mins late. No breakfast served. Just coffee or tea for a 2 hours flight. Quite pathetic honestly! 5 hrs layover at CDG since I am a flying blue petroleum - I would be able to use Business (Crown) lounge in Schiphol but not in CDG. Again pathetic! I believe since they are now like one company - they should offer the same standard service. Instead I was offered a 30 euros voucher for meal. CDG-BKK mostly full as it was a high-season over the far east. Lunch was served. Not much to praise about really. Small portion. Limitation of beer. I could not believe this! Nothing was served for the next 10 hrs beside cheap-looking sandwich and help-yourself drinks. The newly design thin-cushion seat is just terrible. Could not imagine how bigger person could tolerate that long! "Breakfast" was served an hour before landing - I would not call it breakfast myself. Return leg pretty much the same. Cheap sour wine. I asked for one more bread roll could not believe that it was turned down. Return flight from CDG-ABZ was a bit more cheerful with sandwich and drink offered for an evening flight. It was my first time with AF and probably the last.

My flight was AF188 from Paris Charles de Gaulle to Hong Kong on the 10th march 2014. The plane took off and landed on time the service was good flight attendants were polite and professional. I travel a lot and the food on economy was much better than others airlines. I will definitely fly again with Air France and I recommend it.

My flight AF 55 from Washington to Paris on March 24 was cancelled on March 23 without explanation. The proposed replacement flight AF 4033 was also cancelled. I am left without knowing what to do with my hotel extension as I write this review on March 24 at 12.53 pm. My hotel check out is 13.30 and I have no news from Air France. I have decided to book another flight not knowing how much refund I will get. This is a very bad treatment of customers. On a previous same flight couple years back I was asked to take Economy with a Business Class ticket because the flight was overbooked.

Flying from Paris to Singapore multiple times a year. Price of the ticket is marginally below Singapore Airlines but service and seat are much worse. Food is average - similar to Delta or US Airways and staff do the minimum that is required. It is hard to get a drink in between services ask for information or anything else than simply telling which drink we want and which main dish we want. Airline is surprisingly weak.

Flew Heathrow to Washington via Paris CDG. Flight from London to Paris departed early and the croissant and drinks service was perfectly acceptable for this short flight. Crew attentive but the aircraft did have old style thick seats rather then the thin seats found on Lufthansa etc. Flight from Paris to Washington on 777-300ER departed late seat pitch was tight fine for me but could be uncomfortable for a taller person. Seat back TV on demand but screen was very small and choices not extensive. Meal was edible but contained no vegetables. Overall very average and there are far better ways to cross the Atlantic good job their economy is being refurbished later this year.