Air China

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 751 reviews
4/10
3 star Skytrax Rating
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8/10

Air China customer review

(Greece)

ATH-MUC-PEK-MUC-ATH on time A332. The older a/c had bad IFE with only 6 movies and no feet support. Seats comfortable pillow and blanket supplied but no amenities pouch. The flight attendants made the difference - fluent in English and eager to help. There were 2 selections of food Western and Asian.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Air China customer review

(Australia)

HKG-BJS on A321. Old looking plane but was clean and modern on the inside similar to domestic travel in Australia. Delayed on the ground in HKG for 2 hours due to "cargo loading" but made up time in the air. Crew were friendly but didn't speak English.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air China customer review

(Germany)

DUS-PEK-MNL return. 2.5 hours delay to PEK in DUS. Unfriendly flight attendants food acceptable. On the return PEK to DUS no beer or red wine left after 30 min. However red wine served again with the second meal. I tried to complain but flight attendants just laughed and try to make a joke of it. Would not recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Air China customer review

(Canada)

Vancouver to Beijing return in economy. My vegetarian meal was quite good and the service good. Pillows and blankets provided as were earphones. The downside being the movies were not on demand and as such I did not watch them. Both flights on time. My only complaint would be the lack of on demand video and I would suggest the bathroom floors be mopped (this seems to be an issue on all long haul flights I have been on).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Air China customer review

(Canada)

Vancouver to Hong Kong Via Beijing. Seating was comfortable food good and the stewardess polite. Our flight leaving Vancouver was delayed 3 hours so could not make our connecting flight to HKG. Arrangements made for free accommodation in Beijing. When we got to Beijing the transfer station misdirected us. Afterwards I found out there was an Air China official looking after other passengers who were also delayed. We had to wait another 2-3 hours for other delayed passengers to pick up their luggage. It seems that Air China need to improve procedures to deal with delayed passengers in Beijing.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air China customer review

(Sweden)

Stockholm-Bangkok via Beijing. Return flight Bangkok-Frankfurt via Beijing. Seat was awful headphone socket didn't work. Food was poor and service was slow I managed to get 3 beers in 6 hours after that they were out of beer and wine. Business class Beijing-Bangkok. Only good thing was the seat - fairly comfortable though no electric socket for laptop. Service not up to much. Very poor English from staff. Toilets smelt really bad and were dirty.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air China customer review

(China)

Beijing to Shanghai. Only one check-in desk for standby passengers. Flight time was 2 hours. Hot meals served and no options. The A/C was B777 without IFE system. Crew were helpful. Flight was on time. Shanghai to Beijing B747 without IFE. One hot bun served as breakfast. Flight delayed 45 minutes due to air traffic control.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
5/10

Air China customer review

(United Kingdom)

London to Sydney return via Beijing. A cheap flight and lived up to cheap expectations. Very friendly check-in at Heathrow and Sydney. Chinese staff do not speak much English. Meal selection was "Chinese" or "Western" with menus offered on only Heathrow-Beijing and Beijing-London sections. No snacks in between meals and no amenity bag. Drinks were revolting - no ice and tea is warm and stewed black tea. Coffee has milk powder to add. Announcements in English impossible to understand Captains' English was good on all flights. Overall it lived up to expectations with good entertainment and the food was okay. Due to poor English and lack of assistance from staff I would not recommend or fly again with this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air China customer review

(Australia)

Sydney-Beijing-Paris then Rome-Beijing to Sydney for a family holiday. That's four 12hr flights. As others have said price is the only advantage of this airline ($1500 AUD return to Europe from Australia during new year). The plane's facilities were poorly maintained (seat cushions slip at awkward angles TV screen falling apart or not working poor selection of entertainment toilets unkempt and food that was difficult to stomach). However it was mainly the other passengers that made it worse - yelling clearing their throats loudly rude to staff jamming their seats up and down violently and worst of all leaving the toilets a mess. Perhaps a single 12hr flight would have been tolerable but 2 of them in a row was insufferable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air China customer review

(Austria)

Round-trip from Hong Kong to Munich. The main reason for flying Air China was no surprises the price and that was also the best and only good thing about the flight. The food was atrocious the plane worn out and the so-called entertainment system awful. The bathrooms were bad. Conclusion: everyone has their own priorities but next time I'll pay extra to fly another airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no