Air China

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 751 reviews
4/10
3 star Skytrax Rating
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3/10

Air China customer review

(Germany)

Frankfurt to Shanghai. Old A340 entertainment - 2 screens awful. Service personnel ok but I had the feeling they just wanted to get the flight over and done with sat at the back most of the time occasionally came through with some water. Luggage left in Frankfurt not prepared to put it on another Star Alliance flight - had to wait for same flight next day.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Air China customer review

(France)

Paris to Beijing in business class on a 777-300 and return from Shanghai to Paris in business class on A340. Seating on the 777 is excellent with new seats large TV screens and a 2-2-2 configuration. On the A340 the configuration was the same but there were older seats smaller TV screens though I cannot complain about seating. On both legs staff were friendly and attentive. What is disappointing was the quality of the meals. I have seldom tasted such bland food and the presentation was horrible. Before take-off only orange juice and water were served. Wines (good selection of French wines) were excellent but must have been very expensive because there was no second serving nor were liquors offered at the end of the meal. Another drawback was the total absence of reading materials in English or in French except a few China Daily newspapers. A large proportion of the offered movies were oldies. If you are not interested in food if you bring your own reading materials Air China is a good option as it is cheap and not too many people fly it so you have plenty of space.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Air China customer review

(United Kingdom)

LHR-PEK return in economy. Did the same journey last year this time it was slightly less enjoyable due to the seats I was in on the A330. On both legs 46J and 46L had a dodgy IFE whereas it appeared the rest of the plane was having no problems. Both legs had old interior/IFE seat material was uncomfortable legroom was ok for a small person like myself taller people may have problems. Food wasn't top notch but they still give you 2 full meals. Flight attendants do plenty of drink runs and were friendly. Outbound flight landed 30 mins early inbound landed on time. Will probably fly again as prices and schedules suit me.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Air China customer review

(United Kingdom)

London-Beijing overnight return Shanghai-Beijing-London. Outward on a brand new A330 with individual screens and entertainment systems. Food not good and ran out of beer 2 hours into flight. All staff very surly and just sat at the back - no water/drink offers apart from 2 meal times. Shanghai-Beijing on old 747 - again surly staff with no smiles. Beijing-London on old A330 with very poor entertainment system - only 2 films both in Chinese! Food appalling ran out of 2nd choice within a few rows of service starting. Again all staff unfriendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Air China customer review

(Australia)

SYD-PEK. The seats entertainment and service were all very average. The food was edible but not enjoyable. However it was easily the cheapest flight on offer as far as value for money goes it was all about what you would expect.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Air China customer review

(Switzerland)

PEK-FRA on 777 economy. Seats were fine and the inflight entertainment system was nice although most of the entertainment was Asian. Staff were unfriendly and uncommunicative. Toilets were not cleaned during the flight and they were very dirty towards the end. No alcohol served after the main meal. The food was also quite sad.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Air China customer review

(China)

Flew Beijing direct to JFK. A 13.5 hour flight with 2 terrible meals no personal television screens and just a few screens dotted around. Unfortunately Air China use videotapes to show films and so the picture was crackly. Very little room and a most uncomfortable experience. Additionally flight attendants spend most of the flight behind a curtain trying to get some sleep. On the return flight there was a 4 hour delay. No apology or explanation. On our arrival in Beijing we were kept waiting for 1.5 hours for our baggage while employees were standing around laughing and joking amongst themselves.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Air China customer review

(Australia)

Melbourne to Shanghai then onto London return. Booked Air China due to them being $1500 less than any other flights to the UK. The food entertainment and service weren't top class but for the price they were good. We had to transfer between flights at Shanghai but staff helped us with every aspect. Due to reading the comments on here we were prepared with our own snacks and some entertainment which I would advise. Would definitely fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Air China customer review

(Hong Kong)

Hong Kong-Paris via Beijing. Price of this trip was excellent. The first 3 flights were on comfortable planes while the final leg from Beijing to HKG was on an old leased Air Macau plane which was rather cramped. Food isn't great but flights were on time and the air hostesses excellent. Movie selection is spartan but I took an ipod so didn't mind. The one curious policy is that Air China keep the fasten seat belt signs on throughout the flights. Would certainly fly again if price remains at least $HK 1500 lower than its competitors.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Air China customer review

(United States)

SFO-PEK in economy. Rebooked on CA after UA delay. In terms of seating not enough legroom but was made better because flight was relatively empty and my wife and I had an extra seat between us. Food was low average about the same standards as UA economy transpacific flights. Their wine selection was small and there were no spirits offered. Soft drink selection very minimal as well. Plane was uncomfortably warm but FAs did turn down the temperature after I requested. Entertainment was on the big screen and mostly Chinese programming. Their domestic flights w/in china are very comfortable with excellent service but their international flights are very bare-boned.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no