✅ Trip Verified
| Los Angeles to Hangzhou via Beijing. Worst travel experience in my life. I was traveling with ac from Los Angeles via Beijing to Hangzhou on April 2nd. The plain landed 15 min late which was not so bad considering the flight was 13 hours long. I missed my connecting flight to Hanghzou due to tight flight connections, disorganization of the Air line and the customs and crew. We never got the entry card on the plane, so 200 people were trying to get the card, find a pen and the space where to fill out the card. At the same time airport staff barely speak English, but they are great in "sign" language. Anything you ask they just use their hands to direct you to go left, right, back or straight. Truly sad. I was directed along with a another passenger to the wrong gate c10 , instead of c4 that directly led to miss my flight literally within 5 min. I needed to go back to the main terminal and change my ticket. I was issued a ticket for next morning and offered hotel stay. When I got to the dingy hotel I was told if I dont want to share the room with another person I will have to pay 200 yuan. Yes, I end up paying for the hotel! On my way back from Hangzhou to Beijing my flight was delayed 1 hour and 30 min because of "air traffic control". We landed at 2:10. I was running, thru the airport, from domestic to international department, and despite my own belief I managed to get to the gate Lady told me that my ticked was erased and she can not do anything. I needed to go back to change my ticket for the next flight which was 6 hours later, and even this flight was delayed for another 90 min, due to Again "air traffic control" . Thank you For making my trip so miserable. I will make sure to spread the word everywhere I go to let everyone how bad the experience was, and aware travelers to stay away from this airline company.