✅ Trip Verified
| I had serious concerns about this airline before taking my trip, but ended up having a very good experience. So I promised myself I will write a review about it. Best value for money: what caused me to book was the offer of flying a flat bed C-class seat from JFK to Shanghai for $2,200 (return tkt), only with a quick stopover of 90 minutes in PEK. Pre-flight concerns: - I kept receiving automated emails from the airline that my itinerary has changed and that I should contact them and I can change/get a refund for my tkt. The small change that happened once was a 5 minute change in departure time which increased my layover in PEK (good thing, since you need those 90 minute to transfer) - customer service: it's impossible to reach them by phone, the line is not manned. So I emailed them. They responded within 24hrs (or so) and said that my flight's transfer time in PEK is too short and my tkt needs to be changed. But when I went online I saw that my same exact flight itinerary was still being sold on various websites, incl. airchina.us. - The inconsistent response from their customer service really got me worried about the reliability of this airline, so I did some more research online on helpful reviews. I mostly read terrible reviews on how delayed the flights were, people missing their connections and being treated very poorly. That's when I got really worried about having booked this ticket, but figured I will take the risk. Also TPG wrote a fairly good review on them, so that felt comforting. Flight: - Outbound: upper deck of Boeing 747, half empty cabin. Seat was perfectly comfortable (flat bed). Service was smooth, food was good/fine - meat a bit chewy. Staff are friendly and helpful, though be aware they only speak limited english. - Inbound: Boeing 777-300 - full cabin. Seat perfectly comfortable (flat bed). Service was great, they accommodated my specific food requests despite not having ordered in advance. Overall a great flying experience. - All flights were pretty much on time - In-flight entertainment is ok, limited movies selection / limited music selection - no WIFI. Transfers in PEK: - 90 minutes is definitely needed if transferring. You need to take a quick 'airtrain' trip from domestic to intl., even if you don't change Terminals. The connecting flight to and from SHA was a tarmac parked aircraft with bus transfers, so that added time as well. I was traveling with filming equipment and I've never had to spend that much time at security, unpacking my entire bag with all the equipment and letting it run several times through the x-ray.