✅ Trip Verified
| Auckland to Tokyo via Beijing. This is the worst airline of the modern aviation industry. They just took this whole thing to the next level. Everything was horrible starting from Check-in -> Landing. I request for a special meal due to food allergies, they told me that system does not allow them to put a request and simply hung up on me! Gave me no alternatives. I even sent an email to them but as their services are so poor they did not bother to reply. When I asked the flight attendant regarding the meal options, she had no idea what lactose allergy is and she does not speak English. She gave me bread rolls with butter for the dinner. The way food was served as if they are doing a banquet dinner and wants to get over it as soon as possible On my way back from Beijing, Air China lost and damaged my bags. I went to the complaint, they brush me off by saying no English, No compensation or resolution. I got told to get things done in Auckland. I called their Auckland office and left a voice message but no one called me back, as usual, they did with the email. Beijing (PEK) Air China staff is extremely rude, heavily lacks communication and customer service skills. On return from Haneda - Japan to Beijing, I missed my flight connecting flight as I had only 70 minutes layover and my first landed when connecting flight check-in gate was closed. That's when Air China lost my bags but when I found them the following day they were damaged too. I got put on a different flight bag home following and my bags did not arrive on the same flight. They arrived the following day. Disappointment after disappointment. Please do not travel on AIR CHINA if you do not want to spoil things such as your mood, money etc. I would not give them any star but the system does not allow.