✅ Trip Verified
| San Jose to Tokyo via Shanghai. Flew SJC to NRT on Sept 4th and boy should I have listened to the reviews. I got very very lucky in the end, but some people on the same plane as me, not so much at all! I had a connection in Shanghai Pudong (PVG), with only 2 hours to connect there to continue onto Tokyo Narita. I consider myself a pretty seasoned traveler (this was my 5th international trip this year). I've read many reviews, so a couple days before, up to the night before the departure, I was looking up stats for this flight to see its on time arrivals. More than 6 out of the last 10 flights landed at least 40 mins late. I was concerned! I got to the airport, relaxed in the lounge at SJC, then noticed my flight was delayed by 1 hour since they claimed the plane arrived late. My connection time just got cut in half! Not only that, when I went to check in my bags, they said I had to collect my bags in Shanghai, and recheck them in and get a new forward boarding pass to Tokyo. With only 1 hour to get through customs and do all that, I felt there was really no way I was going to make it. I looked up Air China flights from PVG to NRT, and my flight was supposed to be the last one out. So my plane got in over 30 mins late, and the customs line looked to be at least an hour long. I had less than 30 minutes now to go through customs and recheck my bags. No way was I going to make it. I decided to just not risk my luck and go into the 24-hour visa-free line to stay overnight. The customs guy asked me why I was in this line, I said, well my flight is about to take off in 10 minutes (and then he asked me why I'm late, and it's like, well my plane just got in, that's why I'm here aren't I? It's not like I'm on the departures side and it's my fault). So anyways, he continues on and finds a supervisor from Air China for us. At this time, the day before, the huge typhoon hit the Kansai region, so all flights to Osaka got cancelled as well. He told the group going to Osaka that they'd have to fly to NRT. He said we'd all be rebooked on the 1st flight available, which would be next day 10AM and we would be provided accommodations for the night. He told us to go find him at the check-in kiosk after we're done with customs and collect our luggage. So once we all collected our luggage, we went to the desk where he told us he'd be at, and was nowhere to be found. So we got in line at the Air China Customer Service counter. There was quite some people waiting ahead of us, and a lot of people who were trying to cut. There was many times where I, or some other people on my flight, had to tell people to back off and wait their turn. The 1st two people who talked to a rep, the rep originally said there are no flights for 2 days. They were upset. But after a while, she found them 2 seats on the flight at 10AM tomorrow and said they were the last seats. Then a couple in front of me, and another 2 girls who traveled together went up, and they were told there were now no flights to NRT for 3 days! So I was getting upset hearing this information. Very luckily for me, I was the 1st one up to the desk traveling alone. The rep I spoke to was very kind, and quickly found a seat for me on the next flight tomorrow morning. The person after me who was also traveling alone, had to wait for 2 days. Next came accommodations, and then they said they weren't going to give us any! Then they sent us to the check-in counters, we waited there, spoke to them, they said to go back to the Customer Service desk!