✅ Trip Verified
| New York JFK to Tokyo via Beijing. On February 16, 2019, I boarded an Air China flight from JFK to Beijing at 2:30 am. After departing, I noticed that my television at my seat (54J) was not working and informed the flight attendant. The flight attendant did a reset twice and also attempted to play a movie which failed. I also noticed that my headrest was also broken as it would not fold in. After speaking to the flight attendant, I was told to change to seat 51E. Before heading to seat 51E, I ate dinner then informed that flight attendant that I was going to move, in which she replied “okay.” When I arrived to seat 51E, I noticed that no one was seated in the seat. Approximately 10 mins later, a woman came over and started screaming that I was in her seat and proceeded to shove me. I explained to her that the flight attendant told me to sit there. However, I would be more than happy to switch with her. She proceeded to scream “you moved my stuff” as she grabbed her items from the seat pocket in front of me. Clearly, her items were not moved as she grabbed them herself. Then, the woman called over the flight attendant and continue to yell for approximately the next 10 mins in Mandarin, disturbing and waking up other passengers. After the flight attendants walked away, the customer grabbed the booklets from the seat pocket, safety guide, and bag and threw them at me and then down the aisle, which caused a flight attendant to return. After this incident, I was asked to move to seat 34K. This airline does not care about their passengers. Beware!