Air China

✅ Trip Verified | Flown Air China business class FRA-PEK (B777), PEK-SIN (B787), SIN-PVG (A350), SHA-PEK (A350) and PEK-FRA (B747). Check in was fast on all flights. In Singapore there was even an early check in option for all classes. All flights have been in time, 4 out of 5 even reach destination ahead of time. All aircraft have been in good shape and been cleaned properly. At all legs flat bed function in the business class and I had very comfortable flights. The service was overall good, however during two flights after food have been served I did not see flight attendants anymore cruising in the cabin, but once the buttons have been pressed someone appears immediately. Food was ok, better from the China outbounds flight then inbound. Beverage selection compared to other airlines in business class quiet poor. Air China dont have a food menu, the crew will tell you the choice of food upfront and there was a choice between 2 or 3 meals, always one western menu included. Lounges: Frankfurt Lufthansa Business Class Lounge, cold and sterile atmosphere, limited food (mostly snacks), wide selection of alcoholic and none alcoholic beverages. Beijing Air China First and Business Class lounge: Atmosphere was good but little overcrowded and not enough toilets. Food selection was good but quality not so good. Beverages limited choice, Hongqiao VIP Lounge 3, nice atmosphere, limited choice of food and beverages. Altogether a good experience, but not premium.

Not Verified | The worst airline I’ve ever flown with. Their baggage limitations (dimensions and weight) are ridiculously low, so it’s so easy for someone to have to pay more when arriving at the airport. The staff are fine, but they’re not able to control the disruptive atmosphere on the plane. The on-flight entertainment is probably the worst I’ve come across. The choice of movies were poor (outdated, unpopular mostly) and it seemed a lot of screens didn’t work (including my partner’s screen). We strapped into a 9 hour flight with no entertainment. The biggest peeve is the luggage as mentioned before. The weight allowance was far lower than other air lines.

✅ Trip Verified | A long flight (10h) Cabin luggage allowance is very low, (5kg). The boarding process went well in Milan. The aircraft itself is average. No signs of modernity, cabin looking quite dirty, small pitch in Economy seats. Although it is said to exist, wifi was never available. Very little variety of movies or series to watch. The catering is of basic quality, and the crew is not particularly nice. Flight was in time.

✅ Trip Verified | Bought tickets from this company. I received a letter to my mail that my flights were rescheduled for another date. Transfers on these tickets are simply not possible. I've been trying to contact the airline for four days now. I called the phone but the call does not go through, I write to the mail but no one answers. It turns out that I just lose my money. This is the worst company I have ever dealt with. If you want to lose money buy a ticket from this company.

✅ Trip Verified | Beijing to Shanghai in October 2020. When getting on the plane, the steward is efficient and fast in guiding passengers. After closing the cabin door, through a very short taxi into the runway ready to take off, without any delay, even in the National Day holiday. But the food is really average, economy class only porridge and pickles, and can't choose anymore. It provides free WiFi, but it can only watch some documentaries and movies, and can't contact the ground. Although the seats of Air China 77W are not very comfortable, the space between the seats is very large and comfortable. PTV is slow to respond, but it contains a lot of films. The landing was very smooth. When we got off the plane, every steward warmly expressed thanks and said goodbye. The price of the ticket is very cheap, only 500 yuan.

Not Verified | Worst airline and horrible refund policy. I was to fly from Beijing Capital to Dubai, but they cancelled the flight. I applied for a refund and it’s been 4 months and I still have not received my refund.

✅ Trip Verified | I requested a refund to my flight because of COVID-19 which was supposed to be a full refund. However what I learned after calling is in order to get refunded for the flight I can not file for a refund online, it had to be a phone call in order to get a refund. Is this confusing? That's because it is, I did an online 'request to refund' and received no refund. So Air China canceled my flight and took my money! How does that make sense at all? I tried calling them several times and their answer was always different, they canceled the flight and I am out of my money for a flight they never flew all because some side loop hole to screw me over. Seems this is common place for this company and I am personally avoid them for all my future flights, while they are cheap you get what you pay for obviously and the last thing I need when I am trying to take a vacation is dealing with this nightmare of a company.

✅ Trip Verified | I flew to Thailand but with the Corona virus they cancelled the flight from Bangkok to London and wouldn't help to bring people back or give a refund so that we can take alternative flights. They were the worst unhelpful airline. Once they get your money they don't care about the customers.

✅ Trip Verified | Vancouver to Guangzhou via Beijing. On my Boeing 744 trip, the plane brought back memories. Normally, I like a updated and brightly lit cabin, but the Boeing 744 really brought something special. Their food is questionable and their inflight was entertainment system can have more selections. They also have good value of money as my round trip costed just over $500CAD. Overall, they have great crew and value but can improve on the food and IFE.

✅ Trip Verified | Guangzhou to Vancouver via Beijing booked for mid-April. The worst airline I have ever seen. Air China doesnt care their customers and just want to get money from their customers. Refund policy is ridiculous and try to cheat customers. When you call customer service, the only thing they said is there is nothing I can do. Will 100% not to choose this airline ever again