Air Canada

Myself and my wife along with a 3 year old we took a flight from Toronto - Vancouver. Staff were very rude at check-in at the boarding gate as well as on the flight itself. I requested a pillow and a blanket for my son who was very sleepy as we had transited from UK the air crew rudely said to me that we have to pay for it I didn't mind paying but it is something unheard of. I travel so often but never asked to pay for these things even in the cheapest airlines in Europe like Ryanair EasyJet etc. I will never recommend Air Canada to anyone and will never fly with them again in the future. This doesn't seem like a star alliance to me. Worst by all means.

Flew back from Paris to Toronto 4 Oct does Air Canada actually have anybody checking "hand luggage" an amazing amount hand luggage seen going onboard aircraft. By the time we were boarded all the luggage bins were full of large suitcases. This has happened a number of times now. Tired of struggling to load our small bags and will now try another airline that actually enforces hand baggage size. Would help if Air Canada thought about all customers rather than ignoring an obvious problem.

Visited 8 cities in 15 days and ended with São Paulo to Toronto (AC91) which was my only flight on AC. Bit of a bumpy ride with tight seats but the staff and entertainment more than made up for it. Staff made sure we all were totally taken care of offering all drinks food items and water at all hours! They also had to take care of a serious health issue with one of the passengers and ensured the rest of us were well taken care of. Entertainment was great! Could chose own movies and had no glitches! Best staff ever had on any flight! Will be flying AC again!

Over priced by a long shot. Due to the protection they get from the government they feel that it is their right to charge 1/3 more for flights. They claim that they will match competition pricing and actually publish on their site that they will but refuse to do so when approached. Online and phone reservation staff are confrontational and rude. Would not recommend them.

B777-300 Vancouver-London Heathrow 2 Sep 2014. The new business class seat is terrible - narrow short ridiculously sized and shaped. It's okay as a seat but I paid for a good night's sleep. Forget it! I'm 6ft 4 and when the seat turns into a bed it slides the lower half of your body into a tiny plastic coffin-like box with no room to move your legs at all. It wasn't long enough for me - so it wasn't humanly possible to lie down! As a result I arrived at LHR tired and irritable lacking the sleep I had needed and paid for. The cabin crew were brilliant but they told me that a lot of other business class passengers had complained about this new seat. It's also difficult to get the seat back up again from a thr "bed". My seat 2A on C-FIVO was also missing a flexible reading light. It is a reasonably new aircraft so why on earth was that missing? Basically Air Canada has decided to shove more seats in every class onto this aircraft at the expense of comfort and space and every passenger is short-changed as a result. The B777-300ER that normally takes 359 passengers is being converted to 458 passengers - mine was one of them. The passenger loses. I have read that it is a plan to reduce cost per seat by 15%. It is a total disgrace - avoid this aircraft at all costs. Air Canada used to be a great airline but it is heading downhill. If this is the way Air Canada is going then it's time to change airlines folks.

AC 88036 YYZ to PIT Dash 8. Plane ride was uneventful your standard economy seating. Inflight service - pretzels and a drink (soft drinks and juice free).

I assumed that a large country like Canada would be a safe bet for my trip to New York. On the way out staff were a slow and unhelpful but our main complaint was the food - we boarded at 12 so assumed lunch would be provided instead a 'light snack' was served at 2.30 and there was no meat option because they had already run out. Before landing we were served another 'light snack' which was the smallest wrap I have seen. On the way home our flight was delayed at LGA for over an hour with barely any communication until we could board. Onboard my sister asked the attendant if we would make our connection - he looked at our ticket and said probably not without any sympathy or conciliatory expression. When he gave us immigration cards my sister told him we didn't need them as we were only transferring. He said "you might if you have to stay overnight in Canada" - a possibility that had not yet been suggested to us and which was delivered in an incredibly flippant way considering we had told him we had important work engagements we needed to keep the next morning. When we got to Montreal we rushed to the connections gate where Air Canada staff who were supposed to guide us told us the plane wasn't waiting for us despite there still being time to make it. The rest of the evening was spent walking from end to end of the airport as Air Canada staff constantly referred you to different colleagues for help. In the end we had to stay overnight in Montreal wake up at 3 to fly back to Toronto and then on to New York arriving in London 12 hours after planned. Even based on the first outward flight we know we will never fly with Air Canada again.

5/9/2014 LHR to Vancouver AC855. 23/9/2014 Vancouver to LHR AC854. For Economy the leg room was OK compared to other airlines albeit still cramped. The staff were friendly and helpful. Entertainment system also OK. But the food! It is simply the worst quality I have ever encountered on a long haul flight and was so bad that I bought food from Subway in the airport to eat on the return flight. That turned out to be the right decision considering the quality on the return flight was as bad as on the outgoing flight. Simply not acceptable on a long haul flight and for that reason alone I will not fly Air Canada again.

Seattle to Toronto on AC542. Nice and relaxed flight just a bit late because of the traffic congestion on the Seattle airport at the time of departure. E190 cabin light and fresh seating way better that on a larger types of aircraft. Flight attendants professional and friendly. Good inflight entertainment a large selection of Canadian movies including documentaries and short ones which is really nice.

Flew from Honolulu to Vancouver economy class. Ground staff were helpful and reasonably friendly. The plane was a 767-300 and the seat was very uncomfortable as the padding in the middle of the seat had vanished over the years. The four stewardesses in my area must have been 60ish and not up to speed. One stewardess asked a passenger to get out of his seat and close the overhead bin as she had a bad back. Knowing that Air Canada did not serve meals domestically I checked online about international flights and it said that meals were served. None provided. During the flight I was offered a decent beverage twice and a couple of times the stewardess came by with a tacky plastic jug and served lukewarm water. I travel to and from Asia quite often and have never experienced such poor service on any other airline. I will absolutely go out of my way to avoid flying Air Canada again.