Air Canada

Weather delayed Montreal to Toronto flight on 01/04/15. Air Canada did nothing to rebook missed connections for people. My husband spent 2 hours on hold finally got to speak with an agent and walked her through the booking process because he had already found a flight with an open seat she was amazed there was even a seat on the plane. He started the 3 hour drive to Minneapolis where the Toronto connection was bound. 2 hours later Air Canada cancelled the flight from Toronto to Minneapolis with no explanation - and it wasn't weather. Worse yet they made one or two garbled announcements and that was it. My wife and the elderly lady she tried to assist were finally told they could only leave the secured gate area with an escort through locked doors gee guess Air Canada gate agents should have mentioned this when they cancelled the flight and told everyone waiting they would have to leave the gate area. Rude gate agents no directions on what to do to rebook just left their stranded passengers to figure it out for themselves.

In July last year my wife and I travelled from Manchester UK to Toronto. Queuing for check in: I am a wheelchair user. I don't demand it but most airlines let wheelchair users join a fast queue for Check in. I don't demand it but have to say that it is a polite gesture this polite gesture was missing with Air Canada. Check in: was chaotic with long queues and check in staff seemed all over the place. It took us almost 1.5 hrs to reach the check in counter only to see that half the check in counters were not even open. Boarding: As we arrived at the boarding gate and were showed boarding passes we realised that me and my wife had been allocated seats a few rows apart. To the credit of airline staff they quickly sorted this out and put us in premium economy. Although they told us that we will have to pay for the entertainment and food but once we were on board they did not charge us. Arrival in Toronto: Because I need assistance to get on and off the plane I have to wait until everyone has gone. Usually it takes 5 to 10 minutes but this time it took over 45 minutes for assistance to arrive because no one knew that a passenger needed assistance to disembark the plane. Please note that I had requested the check in staff in Manchester twice to make sure that people know in Toronto that I will need assistance. Luggage collection: Upset and frustrated we arrived in the lounge to collect our suitcase. Everyone from our flight had collected luggage and gone. No carousel information was available. First we tried to look for our suitcase and then I found Air Canada customer service counter and queued to ask which carousel our suitcase would have arrived at. All of this took another hour and half almost but still no staff was available to help. Eventually we found our suitcase near one carousel. This was the first time we travelled with Air Canada and will be the last.

Flight 7th Jan 2015 Heathrow to Vancouver 14.25. Terrible service waited over 2.5 hours before being offered a drink only offered two drinks in total for 9 hour flight staff were unfriendly. Food very average in flight entertainment poor. Terrible. Would not recommend to anyone.

I flew from New York LaGuardia to Winnipeg via Toronto on December 22nd and return leg from Winnipeg to New York LaGuardia via Toronto was on January 9th. First check-in at LaGuardia was a nightmare long queues and no staff. Some of the customers complained to Air Canada agent and her reply was "you should be happy for what you have". Boarding was chaotic and plane departed 50 min late. On the way back boarding in Winnipeg took about 45 min because flight was full AC staff had to check in many bags into the hold of the aircraft. We departed 25 min late and arrived into Toronto 15 min behind the schedule. On the better note clean planes good legroom and awesome cabin crew who were attentive and kind to passengers. Checked in luggage arrived on the baggage belt within 15 min of our arrival.

Living in Canada one must either fly with Air Canada or West Jet domestically and have to use one of them for the first part of any international flight. Air Canada never fails to disappoint with their service it is dismal to say the least. They charge for everything from earphones to food on domestic flights. Food on international flights is also poor. I recently had breakfast on Thai Airways Singapore Airways and Air Canada. The meal was almost identical in all three instances but the portion size and taste was significantly better on Thai and Singapore. The dinner meals on Air Canada were also less than impressive compared to the Thai and Singapore. On more than 1 occasion my personal TV didn't work properly and flights nearly always depart late. I have flown nearly all types of Air Canada aircraft (787 777 767 A321 (A320) A330) and while their larger aircraft are comfortable their older smaller aircraft are uncomfortable. In the event there is a problem and you need to contact someone be prepared to be put on hold for at least 1 hour. The last few times I have called 60 minutes was the quickest I was able speak to a human.

I booked 3 full fare flights to Cabo San Lucas on line at aircanada.com. Air Canada changed my direct flight from Cabo to Toronto twice prior to my departure. The first change had me stopping in Houston for a layover and then on to Toronto. Clearly not what I paid for. Shortly after that flight was changed routing me through San Francisco on a 'red eye' that had me arriving home Monday morning at 5.55am. I was to arrive home on Sunday evening but finally arrived home on Tuesday morning at 10am after they had handed me off to United who simply overbooked my flight. I contacted Air Canada for assistance from Mexico three times but they simply weren't interested. I truly wish there was real competition in the Canadian Airline industry so that I could avoid Air Canada in the future.

YYZ to BGI return were both excellent flights. Attentive service great food snacks and lots to drink. The flight attendants were constantly replenishing whatever we were drinking. Flight to BGI was delayed two hours for de-icing but I just lay back on my fully flat bed. Coming home the weather was better so there were no delays. The lounges were good too as we enjoy the lattes at the Toronto lounge. The Barbados lounge is a bit more sparse but thankfully the air conditioning was not cranked up this time.

YYZ-FRA-YYZ Business Class outbound on Lufthansa 747 code share which was a joy of comfort pleasant personable and attentive crew and with excellent catering and wines and return on Air Canada 777-200 with a sullen senior crew who greeted any request as a seemingly huge imposition and who disappeared at every opportunity when not dishing out the insipid catering. How this airline gets four stars and boasts about it is beyond me.

Flew from Calgary to Narita before Christmas 2014 on a 767 economy. Food was horrible! Came back on a 787 to Vancouver. After 10 days in Japan I actually found the food on 787 to be good. Controls on the armrest are sensitive to the point of annoying. Slight elbow movement may trigger the entertainment screen to shut off or the overhead light to turn on or off. I usually put my carry-on with fragile stuff in front of me after seeing how they shove in the huge carry-ons with force. Should consider restricting the seat incline to a smaller angle. It's not fun have a seat in front of your face during a 10-hour flight.

YOW-DCA on an RJ. Seat 1A (single cabin). No lounge access in YOW for US-bound passengers but was allowed to go through security to the AC domestic lounge. Very nice lounge with great view of the airfield good drinks and food (salads soups rolls snacks). Check-in agent for US departures for Star Alliance gold could not have been nicer or more obliging phoning around to see if I could use the domestic lounge. Flight delayed about 50 mins due to late arrival of the aircraft. On board the one FA was very nice and efficient. Captain kept everyone updated.