Air Canada

Flew Toronto to Heathrow. Much worse flight than on the way out. We paid a hefty extra fee for exit seats which had no storage whatsoever and not even any room under the seats. Ridiculous. Crew were poor not friendly. One older male member of staff was quite attitudinal acting as though he was doing everyone a huge favour by serving them. A reasonable dinner but breakfast was a measly piece of banana loaf. That's it! The worst airline breakfast I have had.

We recently returned from Dublin to Toronto then on to Winnipeg. Other than cutting it close due to limited staffing in Toronto our flight was excellent. Due to the rush in Toronto one of our carry ones was placed to go in the cargo hold. When we arrived in Winnipeg it stayed in Toronto they were most helpful and kind at the Winnipeg airport and we received 3 phone calls the following day in regards to the misplaced bag and it was delivered to our home. We are very thankful and more than appreciative of the service we received what a great end to a wonderful holiday.

Flew YEG-YYZ-YEG April 22 and May 2 return. Was using their A320 with 3-3 abreast in Economy. Flight was 99% full and most travellers already paid and selected their seats. When my turn for the 24 hour seat selection check-in comes the reservation system selected what was left for me spouse and 2 children. With it being 3-3 we got the middle and aisle of either side in row 32 BCDE. This is the last row because the ones behind us were reserved for crew only. Its gets annoying as the 2 lavatories lineups extend past your row so you get a constant flow of people going in the almost 4 hour flight. Meals for purchase are fine for those that want it. The thing that ticked me off was only beverages were served complimentary. No snacks at all on this flight. There is one FA for business class cabin while two for the economy cabin. FAs are there to do their jobs and that is it. The boarding call in YEG was good where they actually boarded the Zone 3 properly by calling out pax with children board first and enough advance notice was given. In YYZ forget that. Zone 3 was not properly announced and it jumped from announcing Zone 1 hasty Zone 2 and a hurried Zone 3 general boarding with not enough time for parents with young children to board first announced. Its seems like a mess. I had to pay for my stroller since its not the umbrella type and their small dimensions. $25 each way. Really pathetic domestic service for AC as its a flag carrier and does not seem to be like one. Seating is the older one but legroom and seat pitch seems small already. Imagine if they decide to go with their high density seating like in their new 777s. When the person in front of me reclines I almost hit my knees.

AC1828 Kahului OGG to Vancouver YVR April 30th. This was one of the worst trips on Air Canada that I have experienced. Really how many people can they jam on a plane? The seats were so close together I had trouble and I am only 5ft two inches tall. I cannot imagine how taller people manage or bigger people for that matter as the seats are also very narrow. The seats barely reclined maybe and inch or so. This was a long flight 5.5 hours with no food offered. Drinks of just tea coffee water and some soft drinks offered only twice in the whole trip. Not sure what the attendants do in all this time. The reading lights for all the middle section of seats did not work. This was an international flight - US to Canada but I think Air Canada views it as one country. The flight crew had the nerve to say on leaving "Hope you had a good flight". Obviously they have never flown in economy on this flight. My neck ached so badly after this flight.

5th May 2015 Vancouver-Heathrow. Food terrible - take your own picnic. Cabin very busy and didn't look too happy. Seats not great either toilets kept clean. Generally a "tired" airline. Won't use them again.

FRA to YYZ. Business class pods were wonderful. We fly these several times a year. The new Maple Leaf Lounge at FRA was beautiful! The food was fresh and plentiful power outlets were readily available spacious and the showers were excellent. The lounge is right on top of the departure gate resulting in a easy process to board the plane. Flew a 777. Pods were clean FA's were attentive and pleasant bathrooms were clean food was excellent for an airline and flight was uneventful (the way it should be). I am *A Gold. Fly AC mostly and most flights are pretty boring. Flights arrive and depart on time. Only one time in the past 12 months did my flights get cancelled or delayed. In this single case Air Canada had me rebooked quickly.

Traveled YYT to MBJ for holiday. The YYT to YYZ leg was Air Canada main YYZ to MBJ was Rouge. After reading the many complaints about Rouge service I was on the lookout for problems but did not find any. Excellent service on both trips with a very attentive cabin crew. On the return leg from YYZ to YYT we were unable to land due to fog and had to return to YUL arriving at 2.30 am. Air Canada gate agents met us in the terminal with hotel and meal vouchers and informed us that a new flight for us would be departing at 9am and we received our luggage quickly. We opted to not got to the hotel as it would be a short stay so we checked back in and waited in the Maple Leaf Lounge. We reported for boarding at 8.30am but were informed that due to weather at YYT we would be delayed until 11.30am. Air Canada agents handed out meal vouchers and we returned to the lounge. Flight departed at 11.30am and we arrived YYT without incident. Overall it was a great experience and we would definitely fly Air Canada again. The delays were unavoidable as no airline controls the weather but we felt that Air Canada did everything they could to keep us informed and comfortable throughout. I should add that we were loyal Westjet customers until this year and harboured a dislike of Air Canada before this trip but we have definitely changed our opinion.

Flew LHR to Toronto. Food was fairly good as was drinks service. Crew moderately friendly but not overly. Didn't look like they enjoyed their jobs. Legroom was good in economy. Boarding was good. Check in at LHR all self service and decidedly rude staff who would be better employed actually printing luggage labels etc than offering blunt and rather patronising advice to confused passengers. IFE is decidedly 'yesterday'.

Three flights on Air Canada: first flight was YYJ-YYC - a Bombardier Q400 Propeller Plane. It was surprisingly quiet and smooth for a propeller plane as I sat as far away as possible from the engines at the very last row. Cabin crew acceptable but no food offered on this flight. Next leg: YYC-FRA on an Airbus 330 - cabin crew on this flight were atrocious. Food was literally thrown on passengers tray tables. Serving portions were very small. The food which was offered was disgusting - the tomato pasta dish was extremely unappetizing. And the "continental breakfast" was a small piece of cake and a yoghurt shake - it was hardly a snack let alone a breakfast. Cabin crew disappeared after the meal service not to be seen again until before landing in FRA. Final leg: YYZ to YYJ onboard an Airbus 320. Seats uncomfortable - my neck became sore about an hour or so into the flight. Again no complimentary food offered on this five and a half hour flight. Overall Air Canada never ceases to disappoint.

LGA-YYZ-HND. I tried to reserve my seat on their online service in advance but what I saw was only their sorry page and I couldn't process any more for my seat request. When I checked-in at LGA they provided me another boarding pass for my connecting flight. I asked them to reserve a front side seat by aisle but they said they could not reserve any seats for my connecting flight at LGA. When I landed at YYZ I stopped at their counter for transferring passengers to reserve my seat but amazingly they said they couldn't do that just before the departing time. Just before my flight started boarding they changed my boarding pass and my seat was between aisle and window seats. I have asked them to give me another seat but they answered they can't do that because the flight was full. I don't know why I couldn't request my seat in advance at LGA and transfer counter at YYZ.