airblue

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 44 reviews
4/10
No Skytrax Rating
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1/10

airblue customer review

(United Kingdom)

29 Dec 2013. MAN-Islamabad flight delayed by 3 hours. Very disorganised. No inflight entertainment no entertainment for children. Cabin crew (females) more concerned about their appearance than passengers. Cleanliness was atrocious dried food stuck on seats and food inside seat gaps and front pockets. When opened the food table dried rice and tea or coffee stain found. When asked to clean it just wiped down with dry tissue no disinfectant used. Safety demo were fast and not understandable. Cabin crew and pilot talking through speakers - nothing was understood. Wouldn't recommend it to anyone.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

airblue customer review

(United Kingdom)

MAN-ISB on 22nd Nov 2013 and ISB-MAN on 6th Dec 2013. All I can say is avoid at all cost. I was attracted by the fact that the fares seemed to be about £50-80 cheaper than PIA. Outbound flight was scheduled for departure at 22.00 didn't depart until 01.10. Aircraft was an A340 described as the "latest technology" on their website there was no inflight entertainment. No music no TV no screen. The flight attendants didn't have a clue where we were during the flight. One was asked how long was left before landing she replied "about 2 hours". A few minutes later another attendant passed and we asked her she went to the flight deck and returned and said "35 minutes"! The service was rubbish. They came out to serve the meals took away the waste and then disappeared for 4 hours hiding behind their curtains in the galley area. All I could hear from other passengers was "first and last time". Next time I will pay the extra fare and fly with PIA or Emirates.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

airblue customer review

(Australia)

With its new web site this airline has gone from being Pakistan's best to Pakistan's worse. You can no longer change bookings online. You cannot ring their contact numbers from outside Pakistan to change your booking. Booking change fees have doubled. And you now loose your money as you can't get a refund on a credit card ticket. Obviously Air Blue is now no longer interested in international passengers including dual national Pakistanis living overseas.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
1/10

airblue customer review

(United Kingdom)

My family was booked for Airblue from Manchester to Islamabad. They flight time was 2230 got delayed till 05:45 next morning then got further delayed to 06:15. This is not the first time this has happened to the passengers. It is highly unprofessional. Their website has no links for complaints or disclosing of any rights for claiming compensation for delayed flights and inconvenience. Absolutely rubbish airline to book. The only reason I am stuck with this airline is because it flies direct to Pakistan.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

airblue customer review

(United Kingdom)

MAN-ISB on 4th August. Flight delayed 24 hours! No apology given and no explanation only found out later that they did not have a pilot to fly the plane back to Islamabad! Even though Airblue has acquired bigger plane for this non-stop route the seat width and comfort is still same as before put simply its uncomfortable for such long haul flight. There is no inflight entertainment as they have taken the Seat-back TV screens off every seat so 9 hour long flight is pretty boring unless you take your iPad or a book with you. Got served two meals firstly a very minimalist dinner with rice chicken and some salad. About 2 hours before landing they served second so- called meal which was just a chicken role and a drink. Staff seemed clueless and not very helpful. Return flight on 20th October from Islamabad was again delayed by 3 hours. Airblue staff checking-in the passengers on their laptops so it seems that they are not allowed to use proper airport facilities either or could it be a cost- cutting measure. After the announcement for boarding all the passengers were filled into mini buses to be taken to the plane. When reached near the plane the buses took U-turn and came back to terminal without any explanation. Staff then told that due to catering service delay captain has asked them not to start the boarding process yet! They lack service commitment care and are a very poor value for money. I will never recommend this airline to anyone pay little bit extra and you will avoid long delays cramped seating poor and minimalistic food rude unhelpful staff and overall a very badly organised airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

airblue customer review

(United Arab Emirates)

Abu Dhabi to Lahore. Flight delayed 2.5 hours. Reached Lahore after 2.5 hour delay but misery was not over. It took 2 hours for luggage to be transferred from aircraft to the luggage belt. So overall delay was 4.5 hours including everything. Inflight staff weregood in behavior. No inflight entertainment. Food was fresh and good a chicken wrap with cold drinks/juices and tea/coffee. Table was dirty I had to clean it myself using tissue before I could eat. During online booking I reserved window seats however at check in they issued me aisle seats. When I inquired about my online reservation the staff were very rude in letting me know that they did not have window seats available. I would not recommend!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

airblue customer review

(United Kingdom)

Return Manchester to Islamabad both times plane was delayed with no apologies service was appalling staff were unfriendly food was awful. Would not recommend this service. Though they may be slightly cheaper shop around and use another service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

airblue customer review

(United Kingdom)

Recently went from MAN-ISB delayed for more than 2 days. Our flight was scheduled to leave at 21.50pm on Friday night ended up going on Monday at 1am. We went through customs a total number of 3 times. They did give a us a hotel on both nights first night was in Manchester then on the second night a Birmingham hotel as they were no hotels available in Manchester. What a joke. They fed us chips and beans throughout the time despite the fact it was Ramadan in Aug. The flight overall was ok and the food was good and you expect baggage to come within the hour which it did. On the way we experienced a 5 hour delay however at the start they had cancelled the flight. I would never go on this airline again even if you paid me. Am going to stick with PIA though they not as good as Emirates.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

airblue customer review

(United Kingdom)

March 2013 from Manchester to Islamabad and back in April 2013. Take off 30 minutes late we didn't get any drinks nor any food for the 1.5-2 hours. After the food they just left the drinks trolley on its own. The seat arm with all the light and fan buttons - none were functioning. They left the lights on during the night flight which made it very difficult to sleep. Served good food and service was ok.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

airblue customer review

(United Kingdom)

Manchester to Islamabad return. The quality of food was appalling the service was awful and check in staff in Islamabad were rude and totally lost. They charged extra Airport tax from some passengers and some they let go without asking for it. The flight was nearly 1.5 hours late from Islamabad. Instead of blaming their staff for inefficiency they blamed the passengers. Some of the food was stale. Requests for drinking water were ignored or dealt with half an hour later. I shall never travel this airline again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no