airblue

Customer Reviews

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Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 44 reviews
4/10
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1/10

airblue customer review

(United Kingdom)

Manchester to Islamabad in Business class. The check in has got to be the worst I have experienced. They had three desks open where 1 was meant to be for business class customers. Passengers were so frustrated with the unacceptably long delays that they were using all three desks. It took us 1.5 hours waiting in the shorter business class queue to check in. The check in personnel were surly tired and clueless. Despite the fact we had paid for business class seats he gave us economy tags for hand luggage and check in baggage - (priority tags were added to all checked in baggage). He did not direct us to any lounges or fast track and when questioned said they all closed at 7.30 pm and therefore he thought it best we go to the gate. The flight left at 11pm after demanding some food or refreshments they started serving us in business class at 2am! Each passenger was served one at a time. Once the first passenger had been served each course and had finished each course and then coffee did she move onto the next passenger. At 3am we finally got served. We were stopped by the flight attendant from using the toilets as they were for business class customers (remember she had served us a meal not too long earlier). I wonder if Air Blue train their personnel? We had to disembark for the re fuel in Turkey (this took an hour). At Islamabad despite having priority tags on our luggage all business class passengers were left waiting until the end. All of the economy passengers had left the airport before our luggage came through. Maybe priority in Air Blue language means send it out last? If you like us were concerned about the service from PIA and were looking for better value for money convenient flight times and good service and therefore are thinking of Air Blue - DON'T. Air Blue have got to be the worst airline I have ever flown. The service is appalling; the staff are rude and should not be in employment. I recognise that Air Blue offer discounts these do not compensate you for the poor service long delays and problems at both airports.
Seat TypeBusiness Class
RouteManchester to Islamabad
no
5/10

airblue customer review

(United Kingdom)

I flew on Air Blue for the first time during my recent trip to Pakistan from Karachi to Islamabad and then from Lahore to Karachi. Overall I had a pleasant experience as the flights departed and arrived on time the food was reasonable and purchasing tickets online was a breeze (as compared to PIA). I especially liked the service in the terminal before I checked in as you are welcomed and directed to the counter you need to check in at. The only complaints I had was the silly inflight entertainment which was being shown as I would preferred seeing information with regards to the flight (location speed time to distance etc.) and the service in Business Class was quite similar to that of PIA.
Seat TypeEconomy Class
RouteKarachi to Islamabad
yes
4/10

airblue customer review

(United Kingdom)

KHI-DXB on AirBlue Y-class. Paid Rs 8200 for the ticket putting it on par with EK and PK (which both had no seats). Check in unusual with the female check-in agent managing to process me without a greeting a smile or a thank you. Gate procedure friendlier got a "have a nice flight". Full flight with a mixed clientele. Chap on seat next to me had his bare feet on the seat cushion all the way (except during meal). Sitting in the forward of two exit rows I was wondering why my seat back was getting so many impacts from behind. Upon checking I found the pax behind me was lying low in his seat (head virtually on the seat cushion) with his feet up my backrest. Meal tasty and very nicely presented (real china!). Mobile phones already in use during final approach. Flight on time and baggage on conveyor within a few minutes of arrival.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKarachi to Dubai
yes
5/10

airblue customer review

(United Kingdom)

KHI to ISB on Airblue on AB 204 21st Aug. The check in was a breeze due to the new electronic check in system they have introduced. The plane was a brand new A-320 with beautiful furnishing in blue decor. The flight attendents were all female and were fresh young faces compared to the PIA crew I was used to before. A full meal was served in custom made crockery which is unheard of else where specially in economy. Flight left karachi on the dot and landed on schedule.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKarachi to Islamabad
yes
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