airblue

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 44 reviews
4/10
No Skytrax Rating
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8/10

airblue customer review

(Germany)

KHI-DXB. Had to go earlier to DXB change of booking was very easy check-in was a little bit slow but ground staff very friendly. Flight was very early in the morning so after the check in I fell asleep. The friendly ground staff woke me up at the last minute. Flight was on time the plane in good condition nice seats and good legroom. On the flight they served a hot snack and hot and cold drinks. Would fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

airblue customer review

(United Kingdom)

MAN-ISN direct. Flight delayed 26 hours! After sitting at the airport for 6 hours we were taken to a hotel room. Six hours later they took us back to the airport and we had to spend the remaining hours at the airport. Served chips 3 times in 26 hours (this was them taking care of us). When we eventually took off there were no flight entertainment. It took them 1.5 hrs to serve food. 3 hours later somebody came to pick up the rubbish. Throughout they left the lights on (on a night flight). No air conditioning in the air and no leg room.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

airblue customer review

(United Arab Emirates)

LHR-AUH A319. At check-in told the flight was delayed 3 hours however airport information board did not show this delay. After 30 mins the flight was delayed 2 more hours. After 3 hours it was delayed another 7 hours. No responsible person from the airline available for answering queries. In spite of 12 hours delay no hotel room provided. The food given in the lounge was not worth eating. All this while there was no airline staff to facilitate or compensate on anything. A 15 hours delay and no compensation whatsoever. The plane itself was very cramped. The air hostess friendly and food was fine.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
4/10

airblue customer review

(United Kingdom)

MAN-ISB-MAN (via Ankara). Outbound flight was over 2 hrs late but got a call from Airblue staff 5 hrs before departure time informing me of this. Check-in staff were friendly. Take off was nearly 3 hrs late on small airbus A319 which obviously is not designed for over 4000 miles flight. Seating is configured in 3x3 setting and very cramped. Aircraft was full on both legs of the journey no inflight entertainment at all. Meal was excellent though drinks were served frequently as well as on demand. Flight crew were friendly and willing to help but noticed that they are generally slow in serving meals. Upon landing at ISB baggage was out quickly. Inbound flight from ISB was delayed by 30 mins one hot meal served and from Ankara to MAN only a wrap with a drink was served which I found inadequate for 10.5 hr flight. Overall I found Airblue to be average. Cheaper option compared to others excellent food good inflight staff. However small plane which is painfully cramped and seating inadequate for long haul flight with a lack of inflight entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

airblue customer review

(Canada)

KHI-LHE A319.The service was fine with Chicken wrap chips and Biscuit. The comfort level was good and aircraft was clean and tidy as well. However staff seemed to lack a bit professionalism. No inflight entertainment provided. Air blue can be considered as an option against ever inflating fares of PIA.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

airblue customer review

(United Kingdom)

Manchester to Islamabad with my family on a return trip. When I opened my dinner table it was filthy with food staining. Cabin crew did not appear to care about passengers either due to being short staffed or ignorance. A passenger next to me asked for a paracetamol tablet which took 20 mins to arrive after having to ask for the second time. On my return trip the table enclosure was even dirtier even the safety card had a big lump of old food stuck on it. Our flight was 30 mins late on departure from Manchester. On my return the check-in desk at Islamabad is inefficient we waited over 45 mins to be served. We were given 3 seats together and 2 other seats away from each other. The attitude of Air blue cabin crew could be more courteous.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

airblue customer review

I flew Air Blue for the first (and last) time. My flight from Islamabad to Dubai was late by 3 hours. The worst part was the attitude of the ground staff which was very rude and discourteous. Whenever they were requested for any information about the reasons of delaying they will not give any proper answer and instead of showing any empathy towards passengers they were rude and showing attitude. One lady among the ground staff even started passing nasty remarks and made fun of the waiting passengers. I have made up my mind not to travel by Air Blue again and I advise all those who read these comments that go for the better choices available.
no
2/10

airblue customer review

Heathrow to Islamabad return. The worst travel experience I have ever had. Flight delayed by 11 hours outbound and 2 hours on return. On both occasions no information was given and staff repeatedly told us "15 minutes" and that there were "problems with the plane" (not what any one wants to hear just before take off!). Staff were uniformly rude and unhelpful and there was no in flight entertainment at all - even the route screens were out of order. I will not be using air blue again.
no
3/10

airblue customer review

LHE - DXB last week - boarding was a bit of an issue with a mini bus trying to ferry everybody to the stand but apart from that happy with service and will use again. Far from the worst budget airline I have used
no
4/10

airblue customer review

Lahore to Karachi. Cant argue with their overall service quality nor staff. They served a full meal on the 9pm flight. Slight delay on outbound baggage arrived promptly and all in all no complaints at all.
no