Air Astana

Fly Air Astana once a week on average internal KZ and international. Consistent friendly service and generally very punctual. Last flight Almaty to Atyrau business class. Boarding always a mess but once on board great service. Occasionally poor attention to regulations with people on mobile phones while taking off and landing but generally getting better.

ALA-KZO. return. Service was pleasant and efficient. Very polite and professional staff onboard. Food was good but could have been a little better.

Frankfurt-Astana June 1 2013. Economy class. Full house. A bit of a mess at the gate at Frankfurt due to the airline's boarding policy last rows board first. Most people did not know or did not understand this so they waited for their turn as close to the gate agent as possible and as a consequence there was some pushing. Left with a delay of 10 minutes. Very hard working and helpful crew they spoke good English and were always around offering something. Economy passengers received a comfort kit somehow basic but still a nice touch. Inflight entertainment is pre-historic small flat screens hanging from the roof every few metres showing just one film and a couple of cartoons. Drink service several choices including alcohol. Meal service with two options fish or chicken. Nice cheesecake for dessert. Finally after the trays had been collected crew served vanilla ice cream. Although the flight took almost 6 hours with an arrival time of 6 am no breakfast was served. Coffee or tea would have been appreciated especially given the 2 hour immigration queue at Astana upon landing. Overall a more than acceptable experience. I would not hesitate to recommend this airline.

Astana to Frankfurt and back in May 2013. We flew with a large group of small children. Airport staff were helpful with check-in and we were allowed to board first. Cabin staff were very helpful and friendly and dealt well with our kids (handed out children's packs on the way out for example.) Food was good quality and there were films showing throughout the plane (no individual at-seat screens in economy though). A pleasant experience overall!

7 hour flight from Almaty to Bangkok this month and it was very comfortable. The cabin crew were friendly and helpful without being overbearing. The spacing between the rows of seats was very large the seats reclined quite far back. Even though there were no indivdual tv screens for each seat we were each given ipads preloaded with movies which was a brilliant idea. You didn't have a huge choice of movies but most of the recent blockbuster releases were there along with some international movies. Overall it was a very pleasant flight and I would definitely choose to fly with Air Astana again.

Dushanbe - Almaty in business class. A Western standard experience including attentive and friendly cabin crew and excellent food. On time departure and arrival. This short trip was a relaxing moment in a busy day plus got some work done in the spacious seat. The seat armrest was broken though so hopefully a repair was due just after this flight.

I frequently fly with Air Astana mostly within Kazakhstan and sometimes abroad. Air Astana is the best airline in Kazakhstan in terms of comfort and service. Luckily I have not had major delays and those which I had were usually weather related. Flight attendants were friendly and professional good aircraft's better legroom choice of food and entertainment helpful customer service. Overall very good progress in the last 5-7 years and dramatically improved flying experience if compared with its predecessor airlines just around 10 years ago.

Almaty to Hong Kong and back. It was smooth no delays. 757 of Air Astana’s fleet has good business class with quite comfortable seats - almost flat. Good food and service. Inflight entertainment is ok they provide Ipads which is quite convenient.

Flew from Almaty to Istanbul and was greeted by friendly helpful staff on both the outward and inward journeys. I am a tall person and I asked at check in for a seat with lots of leg room and was asked if I wanted to sit by the emergency exit. As a consequence my journeys were wonderful lots of leg room and helpful staff.

KC902- flight from London to Astana. No delay at all. The seat was quite comfortable staff service excellent I was served some traditional Kazakhstan food and it was delicious. There wasn't much inflight entertainment. This airline is the best way to access Kazakhstan.