Air Astana

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 246 reviews
8/10
4 star Skytrax Rating
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Air Astana customer review

(United Kingdom)

EDITORIAL MESSAGE Due to concerns about authenticity of the review submitted and/or the user's name being that of the airline customer as stated on their submit form this comment has been deleted.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Value For Money N/A
no
2/10

Air Astana customer review

(Czech Republic)

Something is going wrong with this previously reasonable airline. Almaty - Astana flights. The basic route for this airline are notoriously delayed. So if you plan on a business trip on this route make sure to factor in at least a fee hours. Better a day. Disappointing. Ground staff not trained on how to deal with this. As a result they are nervous not pleasant and generally not helpful at all.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Air Astana customer review

(Kazakhstan)

I travelled with Air Astana business class from Kuala Lumpur to Almaty on Sunday October 20th 2013. The whole experience was very enjoyable and comfortable. The cabin crew were very pleasant and helpful and the service was excellent. The food was particularly enjoyable and I was able to relax and enjoy the trip back to Almaty after a hectic week in KL.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Air Astana customer review

(Kazakhstan)

I take Air Astana flights on regular basis local and international economy and business. There are a lot of modern new air planes that are being added continuously to Air Astana. The service is much more pleasant and more active inside the plane because the crew are very young comparing to KLM British Airways Lufthansa. The food is comparatively much better than other international airlines. In some planes they have some seats that are very unusual but comfortable you can sleep on them very easy and comfortable. On the international flight prices they are very reasonable. I'm definitely recommending use Air Astana.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Astana customer review

(Kazakhstan)

13 Oct 2013 KC887 Business Class. Almaty - Beijing. Thoroughly professional service good food! Great entertainment on iPad excellent on board staff simple check in procedure. Lacks lounge in Almaty.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Astana customer review

(Malaysia)

We travelled from KUL-ALA-LHR-ALA-KUL earlier this month. We were very pleasantly surprised by the high standard of service and attention given by the cabin crew on all sectors. The aircraft was reassuringly up to date and instead of built in entertainment system had iPad movies/TV at least in Business Class which anyway give a much better picture (and the choice of music is excellent too!). Quality of onboard food out of Almaty was a bit iffy however understood when one takes into account one is in Central Asia. This airline is a little gem and excellent value for money.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Astana customer review

(Australia)

Bangkok - Astana Astana - Almaty Almaty - Istanbul. I have been flying Air Astana regularly for nearly 10 years. I think that they are the best airline in the Russian speaking world. My flights left and landed almost on time although we sat in the plane for an extended period of time in Ho Chi Min city and were not allowed off it. The food was good included the shortish flights between Almaty and Astana. The entertainment on the two long haul sectors was a bit limited. Cabin crew spoke quite good English - even on the internal sectors. Seats and legroom quite comfortable though the seats do not go horizontal on the long sectors. They provide good to reasonable value for money.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Astana customer review

(Russian Federation)

Flight LED-ALA. The new aircraft in rather good condition although seats are very used in economy class. Sensible costs good service on board friendly crew and tasty meal. The traveler mini-bag was given consisted of toothbrush toothpaste a bandage for sleeping and a pair of socks. On-board entertainment was rather good also pillows for more comfort were provided by default. These airlines will be my choice for future trips to KZ.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Astana customer review

(Hong Kong)

Round trip HKG-ALA-SVO. Meals tasted good. Staff Service excellent both inside and outside the flight. Staff in transfer lounge nice and helpful. Before my return trip from SVO-HKG I had a flight from Riga to SVO with Aeroflot. When I arrived at ALA for transfer the staff of Air Astana suspected and asked if I had any checked luggage. I said I had and Aeroflot had already transferred it to Air Astana as they told me so. He said my luggage was not with the flight according to their record. He also went out to see if my luggage was at claim lounge. He couldn't find mine so took me to report lost baggage. 15 mins after reporting the loss I was waiting for my next flight in departure lounge. My luggage was found at SVO airport. Staff in transfer lounge were professional and helpful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Air Astana customer review

(Australia)

Atyrau-Almaty-Bangkok. Atyrau-Almaty flight cancelled without explanation on the day making us stay in Atyrau for additional 2 days without offering accommodation. Replacement flight delayed twice. After we an hour in a check-in queue we were told that they ran out of seats on the plane leaving us and about 20 other passengers stranded. Offered tickets on additional flight on the same day but it was late to get on the connecting flight in Almaty. After 4 hours told that the additional flight was delayed. At 11pm it was announced that the flight was cancelled so we attempted to rebook. Told the next available flight was in 2 days which was unacceptable and we bought tickets with another airline. The next day we flew to Almaty with another airline and got on our connecting flight to Bangkok. As a result of the issues with Air Astana flights we had to spend extra money on the flights in Kazakhstan and Thailand.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no