Aerolineas Argentinas

We have scheduled to fly 6 legs on this airline and unfortunately have flown 7. Five flights were delayed by over an hour and delays averaged 2 hours late. Each time the website reported an on-time takeoff when we checked prior to departing for the airport. The last time we flew this airline we checked the status prior to departure and it stated "on-time" for our flight from AEP to GIG. When we arrived at the airport the screens stated "on-time" finally after an hour in a line that did not move we noticed a crowd at one ticket counter and went to investigate. Our flight had been cancelled without an announcement. They rebooked us for a flight that left from a different airport and that took a detour through Sao Paulo. Our more expensive direct flight from AEP to GIG turned into a 13 hour marathon with us arriving in Rio de Janeiro seven hours late at 2:30 am in the morning. I will not fly this airline again.

Flew domestic with Aerolineas Argentinas on 5 occasions in the space of 3 weeks. Flight length was between 2 and 3hours each time. On every occasion the flight departure was at least 45mins or more delayed. Planes were generally older (late 80's early 90's) MD-90's. Inflight entertainment is non existent and the food served well below average. The problem in Argentina is that apart from the occasional LAN route Aerolineas sit on the whole domestic market so there is generally no choice of carrier.

I had the misfortune to fly this airline Sydney to Buenos Aires landed in Auckland where the plane had a mechanical problem no communication left waiting at the airport for hours before our tour guide got them to provide accommodation for the night. The plane we flew was very old had no inflight entertainment and the crew were rude. The flight crew left the seat belt sign on for most of the flight. My advice - give them a wide berth.

Terrible experience - we flew Buenos Aires to Ushuaia and returned 3 weeks later. Both time the flight was delayed by 5 hours. They seem to cancel flights until the plane is full and then let it go. Cabin staff and ground staff could not care less a very poor attitude. Horror stories from many other passengers about lost luggage. I would avoid using them at all cost.

AKL-SYD one way. I booked this flight with pretty low expectations. The flight was 90 minutes late. However this flight was better than expected. A340s used on this route are old. However the seats were comfortable and leg room acceptable. The complimentary light meal coffee and juice were tasty and appreciated. The cabin crew's English was quite good - some of the crew were young and friendly while there were a couple of more experienced and more gruff senior crew who shouted orders. All PAs are given in Spanish first then English. It was very hard to understand the English notices as the English spoken was heavily accented. There are no personal TVs and on this three hour sector no movies were shown - just the route map on the main screens. Their service is significantly lower quality than their main competitor LAN but they are also significantly cheaper. I think it would be less comfortable to fly the much longer AKL-EZE sector on this airline but for AKL-SYD they were fine.

MAD to BUE and back in economy class. B747-400 used were really old no personal screens in the seatbacks only small ceiling screens. Furthermore on MAD-BUE flight the inflight entertainment system gave up working shortly after the safety movie so no movie or Airshow at all. Meal/drink service was absolutely minimal no drinks at all during both 12h night flights. Cabin announcements unmotivated and in bad English. The old fashioned seats were very comfortable. great legrooom and recline. Bring your own food drinks and entertainment don't expect anything special from the cabin crew but enjoy the comfy seats which are much better than those ultra-thin seats which most leading carriers offer today.

SYD to EZE via AKL EZE-BOG via LIM and return. Arrived at Sydney airport at 7am for a morning departure to be told flight will be delayed until afternoon. Provided with a lunch voucher I spent the day at Sydney airport flight finally departed at around 1730. Arriving late to EZE I had missed my prebooked hotel shuttle and complained at the airline counter and they gave me a voucher for a hire car to my hotel which was nice. A340 was old seats were well worn and frayed overhead reading lights didn't work overhead baggage lockers difficult to close ancient entertainment system with flickering screen. Food was passable but nothing special cabin crew looked old and tired and mostly stayed in the galley chatting amongst themselves and were not very attentive. The pillow was so small and flat it was a waste of time as was the small think blanket. Every other flight I had within South America with this airline was very late causing inconvenience and disruption to my travel plans. My return flight to Australia was cancelled and I was driven to a hotel and picked up by bus the next morning only to face more delays uncertainty and poor communication from airline staff. This airline is a joke listen to me and many other people here when we say pay the extra money and fly to South America with LAN or Qantas but avoid Aerolineas Argentinas like the plague.

ASU-AEP morning flight on time clean and professional. Not many flights between Paraguay and Argentina and this one went into the city airport Aeroparque saving a lot of time.

Auckland to Sydney. On the way there flight was delayed almost two hours. Staff were rude requested a bassinet for my 3 month old When boarded plane was told there was nothing? Flight home delayed two hours again no bassinet. Staff did not smile when needed pressed the button and waited 20 minutes?

Plane from Auckland to Buenos Aires was old pocket at back of seat was split so mags etc kept falling out seats frayed and the nearest movie screen didn't work. Inflight service OK there doesn't seem to be a choice of meal and it is just plonked in front of one. But had plenty of room as plane was only half full. Return trip from Montivideo was hours late leaving for Buenos Aires. I had to take a bus to the international airport but as it wouldn't have arrived there till 0100 I had to take a car (shared with another traveller) for the 0200 flight which left at 0430! Plane was better than the first as everything seemed to work. Cabin staff do their job but not so friendly as other air lines. Lights out after dinner and don't see cabin staff much after that but there is water and drinks left in the galley area. Plane late into Auckland so therefore missed connection to Christchurch and had to buy another ticket as I had just got a non transferable thinking 3 hours between flights would be long enough. Air fare was about half the price of the other airline servicing that route. Not sure if I will use them again. Have to be aware of delays and we were not given any explanation as to why it was delayed.