Aerolineas Argentinas

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 247 reviews
5/10
3 star Skytrax Rating
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2/10

"trying to get my money back"

(Uruguay)

Trip Verified | On June 7, I paid E-Dreams U$S 1,787.47 x Aerolíneas Argentinas ticket + E-Dreams commission U$S 166.53. The ticket was JFK-AEP-MVD with return MVD-AEP-JFK. A few months ago we were contacted by E-Dreams saying that this flight was not being made, and that they offered JFK-EZE-AEP-MVD with return MVD-AEP-EZE-JFK. We were presented with the option of a 100% refund for changing flights, we opted for a refund. At the same time, the same thing happened to a second person who was traveling the same route, but he made his purchase through Expedia, and they refunded his money within 72 hours. Until today, 12/14/23, I am trying to get my money back, I have called E-Dreams countless times, they say that Aerolíneas Argentinas does not answer their emails or calls. For my part, I have tried to call Aerolíneas Argentinas and they do not answer any phone. To add more, my wife went to the Aerolíneas Argentinas offices here in Montevideo, and they told her that she couldn't do anything, I went too and the same thing happened to me. Aerolíneas Argentinas fails to comply with the flight and does not say how to proceed or facilitate a refund, they pass the blame on to E-Dreams.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Montevideo
Date FlownOctober 2023
Ground Service 12345
Value For Money 12345
no
8/10

“Pleasant experience on all flights”

(Portugal)

Trip Verified | Flew AR on various segments in November - Rio de Janeiro (GIG) to Buenos Aires, Buenos Aires - Puerto Madryn (r/t) and Buenos Aires - Barilcohe (r/t), using both AEP and EZE in Buenos Aires. Pleasant experience on all flights. All flights departed on time, boarding process was well organized, crews were courteous, and complimentary drinks and a snack were served in economy. No issues with checked luggage. Would certainly fly them again.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBuenos Aires to Bariloche via Lisboa
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"I was really pleasantly surprised"

(Australia)

Not Verified | Flying from AEP to IGU in Prem Economy. I was nervous about what to expect on Aerolineas I have to say that I was really pleasantly surprised (once we got on the plane). Check in at Business was a breeze. Security and Boarding was polite chaos. They had two flights going to two locations boarding at the same gate at the same time. However the premium economy was great, simple but worth the extra. The seats were comfortable and clean (think that armchair type of seats you use to get in business class). Service on this flight was friendly (on others it was non-existant). They provided a sandwich and soft drinks. The best thing though is on every Aerolineas flight my bags were on the carousel as I arrived there. They have some amazing expedited system to get premium bags off which is great.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteBuenos Aires to Iguazu
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"do not recommend choosing this airline"

(Brazil)

Not Verified | Our recent trip with Aerolineas Argentinas on the 6th, 7th and 11th was a deeply disappointing experience. Both on the way there and on the way back, we faced a series of problems that negatively affected our trip. On the way out, our scheduled flight to Buenos Aires from Guarulhos was scheduled to take off at 10:50 am. However, we were abruptly informed of a delay with no clear guidance on how to proceed. During the agonizing wait time, we received conflicting information about departure times, and promises of meal vouchers were not fulfilled on time. This forced us to spend our own money on food. To make matters worse, our flight was ultimately cancelled, and we faced difficulties in reaching Aerolineas employees for clear information. After an exhausting wait, we finally received a voucher for a hotel. However, the instructions for finding the bus to the hotel were confusing, and company staff seemed to be disrespectful of our situation. Upon arriving at the hotel, we discovered that Aerolineas Argentinas had only paid for the outward ticket, leaving us with unexpected expenses for the return to the airport. The following night, we faced another long queue at the airport and missed our connection to El Calafate, without any hotel paid for by the company. We were instructed to request accommodation at a hotel in Buenos Aires, but were only given a voucher for breakfast at the airport. This resulted in an extra 10 hours of waiting at the airport, putting a damper on our planned tour. On the return trip, we faced an additional problem, as the stopover in Córdoba was not informed on the ticket, resulting in a 1-hour delay upon arrival in São Paulo. In short, our experience with Aerolineas Argentinas was highly unsatisfactory due to delays, cancellations, lack of clear communication and inadequate support from the company. We do not recommend choosing this airline for future travel. Nossa recente viagem com a Aerolineas Argentinas nos dias 6, 7 e 11 foi uma experiência profundamente decepcionante. Tanto na ida quanto na volta, enfrentamos uma série de problemas que afetaram negativamente nossa viagem. Na ida, nosso voo programado para Buenos Aires a partir de Guarulhos estava marcado para decolar às 10h50. No entanto, fomos informados abruptamente de um atraso sem orientações claras sobre como proceder. Durante o tempo de espera angustiante, recebemos informações conflitantes sobre o horário de partida, e promessas de vouchers para refeições não foram cumpridas a tempo. Isso nos obrigou a gastar nosso próprio dinheiro para alimentação. Para piorar, nosso voo foi finalmente cancelado, e enfrentamos dificuldades para encontrar funcionários da Aerolineas para obter informações claras. Depois de uma espera exaustiva, finalmente recebemos um voucher para um hotel. No entanto, as instruções para encontrar o ônibus para o hotel foram confusas, e funcionários da companhia pareciam desrespeitar nossa situação. Ao chegar ao hotel, descobrimos que a Aerolineas Argentinas havia pago apenas a passagem de ida, deixando-nos com despesas inesperadas para a volta ao aeroporto. Na noite seguinte, enfrentamos outra fila longa no aeroporto e perdemos nossa conexão para El Calafate, sem nenhum hotel pago pela companhia. Fomos instruídos a solicitar alocação em um hotel em Buenos Aires, mas recebemos apenas um voucher para café da manhã no aeroporto. Isso resultou em 10 horas extras de espera no aeroporto, prejudicando nosso passeio planejado. Na viagem de volta, enfrentamos um problema adicional, já que a escala em Córdoba não estava informada na passagem, resultando em um atraso de 1 hora na chegada a São Paulo. Resumindo, nossa experiência com a Aerolineas Argentinas foi altamente insatisfatória devido a atrasos, cancelamentos, falta de comunicação clara e apoio inadequado da companhia. Não recomendamos a escolha desta companhia aérea para futuras viagens.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBuenos Aires from Guarulhos
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

“incredible good seat pitch”

(Germany)

An hour delay, no apologies nor explanations. Quite some occasional turbulences, again no word from the cockpit. What compensated the whole flight was the incredible good seat pitch and the round of drinks and a cookie (definitely much better than what some self-proclaimed full-service airlines deliver).
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSantiago de Chile to Buenos Aires AEP
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"do not lose your money with them"

(United States)

Not Verified | Do Not Fly! They will take your money and not refund you. They moved my flight up two hours but sent me an email saying that it was changed to the next day. I called the next day to confirm and they said that it was an error but I would have to still pay for a new flight because I missed the original one that they messed up on. Please please please do not lose your money with them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York JFK to Argentina
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"lousy food in bad condition"

(United States)

Not Verified | It was an international flight and I received lousy food in bad condition. It's unbelievable that they don't offer a minimum service when the tickets are so expensive. Never again!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Buenos Aires
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"Non-existent catering"

(Argentina)

Not Verified | Non-existent catering, lousy coffee, a glass of water in plastic elements, non-existent entertainment, and aircraft without USB chargers. The chaotic checkin, and staff with rude appearances. El catering inexistente, un cafe malísimo, un vaso de agua en elementos de plástico, entretenimiento inexistente, y las aeronaves sin cargadores de USB. El chekin caotico, y personal con unas apariencias maleducados
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCordoba to Aeroparque
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"they tend to leave on time or early"

(Australia)

Trip Verified | One of the best things about AR is that they tend (in my experience on 3 flights) to leave on time or early. Boarding by zones is usually enforced and it works; boarding starts early. Staff on board seem tired, are never well-groomed and generally bored. Friends / other staff seem to be upgraded to Business class regularly on board. Catering is very basic usually - example: "Breakfast" flight of 3.5 hours, leaving at 05:10 served a cup of still water and a small "health" bar. No options like other menu for sale items. Crew disappeared after service. Cabin baggage seems to have no item number control but is weighed rigorously. Free checked baggage allowance is 15kg, unlike most other carriers throughout the world, and carry-on is 8kg. This can be a trap for international guests who usually travel with around 23kg checked baggage allowance. Overweight is charged for on the spot.
AircraftB0eing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteUshuaia to Buenos Aires
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"still haven't received my money"

(Netherlands)

Trip Verified | Worst experience with an airline, ever! Completed booking, completed payment with my bank and got forwarded back to a website that said "error". No confirmation, no tickets received but the money was gone. Called with customer service and got disconnected a total of 6 times while being on hold. When I finally did speak to someone, she informed me there was a booking with reservation number but something on their side went wrong with the payment. She gave me the reservation number and on their website I could find my flight details. But still no tickets. I had to e-mail the ventasonline department who would be able to provide me the tickets. The communication with ventasonline was pointless. They first told me my booking didn't exist and I should book a new flight. I showed them a print screen of my bank payment and the booking with the reservation number and then it all of a sudden did exist, they would write me back about a solution for the money or tickets but they never did. Called with customer service again and they would all say something different or that I had to call back in an hour so they would know more. Did that a total of 4 times when I just lost my patience and the only thing they told me I could do was write an official complaint. As a reply, I received an automated e-mail telling me to contact customer service, so basically super pointless and you're just going around in circles with no one knowing how to help you get either your money back OR give me the damned flight tickets. I always book direct with an airline so that this stuff doesn't happen, but Aerolineas Argentinas apparently doesn't care about their clients and actual customer service. It has been 3 weeks now since booking and still haven't received my money. They tried to make me book a new ticket before receiving the money back but of course I don't have any trust with them anymore so booked with another airline (Air France) and everything went fine. This was my first experience with Aerolineas Argentina and for sure my last. Will avoid flying with them at all costs. By the way, because I paid with credit card my money is safe. I got confirmation from my bank and credit card provider that I was in my right and would receive money back via them. But it's really just pathetic that it has to go like that.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBuenos Aires to Brussels via Rome
Date FlownFebruary 2023
Value For Money 12345
no