Aerolineas Argentinas

Not Verified | Flying from AEP to IGU in Prem Economy. I was nervous about what to expect on Aerolineas I have to say that I was really pleasantly surprised (once we got on the plane). Check in at Business was a breeze. Security and Boarding was polite chaos. They had two flights going to two locations boarding at the same gate at the same time. However the premium economy was great, simple but worth the extra. The seats were comfortable and clean (think that armchair type of seats you use to get in business class). Service on this flight was friendly (on others it was non-existant). They provided a sandwich and soft drinks. The best thing though is on every Aerolineas flight my bags were on the carousel as I arrived there. They have some amazing expedited system to get premium bags off which is great.

Not Verified | Our recent trip with Aerolineas Argentinas on the 6th, 7th and 11th was a deeply disappointing experience. Both on the way there and on the way back, we faced a series of problems that negatively affected our trip. On the way out, our scheduled flight to Buenos Aires from Guarulhos was scheduled to take off at 10:50 am. However, we were abruptly informed of a delay with no clear guidance on how to proceed. During the agonizing wait time, we received conflicting information about departure times, and promises of meal vouchers were not fulfilled on time. This forced us to spend our own money on food. To make matters worse, our flight was ultimately cancelled, and we faced difficulties in reaching Aerolineas employees for clear information. After an exhausting wait, we finally received a voucher for a hotel. However, the instructions for finding the bus to the hotel were confusing, and company staff seemed to be disrespectful of our situation. Upon arriving at the hotel, we discovered that Aerolineas Argentinas had only paid for the outward ticket, leaving us with unexpected expenses for the return to the airport. The following night, we faced another long queue at the airport and missed our connection to El Calafate, without any hotel paid for by the company. We were instructed to request accommodation at a hotel in Buenos Aires, but were only given a voucher for breakfast at the airport. This resulted in an extra 10 hours of waiting at the airport, putting a damper on our planned tour. On the return trip, we faced an additional problem, as the stopover in Córdoba was not informed on the ticket, resulting in a 1-hour delay upon arrival in São Paulo. In short, our experience with Aerolineas Argentinas was highly unsatisfactory due to delays, cancellations, lack of clear communication and inadequate support from the company. We do not recommend choosing this airline for future travel. Nossa recente viagem com a Aerolineas Argentinas nos dias 6, 7 e 11 foi uma experiência profundamente decepcionante. Tanto na ida quanto na volta, enfrentamos uma série de problemas que afetaram negativamente nossa viagem. Na ida, nosso voo programado para Buenos Aires a partir de Guarulhos estava marcado para decolar às 10h50. No entanto, fomos informados abruptamente de um atraso sem orientações claras sobre como proceder. Durante o tempo de espera angustiante, recebemos informações conflitantes sobre o horário de partida, e promessas de vouchers para refeições não foram cumpridas a tempo. Isso nos obrigou a gastar nosso próprio dinheiro para alimentação. Para piorar, nosso voo foi finalmente cancelado, e enfrentamos dificuldades para encontrar funcionários da Aerolineas para obter informações claras. Depois de uma espera exaustiva, finalmente recebemos um voucher para um hotel. No entanto, as instruções para encontrar o ônibus para o hotel foram confusas, e funcionários da companhia pareciam desrespeitar nossa situação. Ao chegar ao hotel, descobrimos que a Aerolineas Argentinas havia pago apenas a passagem de ida, deixando-nos com despesas inesperadas para a volta ao aeroporto. Na noite seguinte, enfrentamos outra fila longa no aeroporto e perdemos nossa conexão para El Calafate, sem nenhum hotel pago pela companhia. Fomos instruídos a solicitar alocação em um hotel em Buenos Aires, mas recebemos apenas um voucher para café da manhã no aeroporto. Isso resultou em 10 horas extras de espera no aeroporto, prejudicando nosso passeio planejado. Na viagem de volta, enfrentamos um problema adicional, já que a escala em Córdoba não estava informada na passagem, resultando em um atraso de 1 hora na chegada a São Paulo. Resumindo, nossa experiência com a Aerolineas Argentinas foi altamente insatisfatória devido a atrasos, cancelamentos, falta de comunicação clara e apoio inadequado da companhia. Não recomendamos a escolha desta companhia aérea para futuras viagens.

An hour delay, no apologies nor explanations. Quite some occasional turbulences, again no word from the cockpit. What compensated the whole flight was the incredible good seat pitch and the round of drinks and a cookie (definitely much better than what some self-proclaimed full-service airlines deliver).

Not Verified | Do Not Fly! They will take your money and not refund you. They moved my flight up two hours but sent me an email saying that it was changed to the next day. I called the next day to confirm and they said that it was an error but I would have to still pay for a new flight because I missed the original one that they messed up on. Please please please do not lose your money with them.

Not Verified | It was an international flight and I received lousy food in bad condition. It's unbelievable that they don't offer a minimum service when the tickets are so expensive. Never again!

Not Verified | Non-existent catering, lousy coffee, a glass of water in plastic elements, non-existent entertainment, and aircraft without USB chargers. The chaotic checkin, and staff with rude appearances. El catering inexistente, un cafe malísimo, un vaso de agua en elementos de plástico, entretenimiento inexistente, y las aeronaves sin cargadores de USB. El chekin caotico, y personal con unas apariencias maleducados

✅ Trip Verified | One of the best things about AR is that they tend (in my experience on 3 flights) to leave on time or early. Boarding by zones is usually enforced and it works; boarding starts early. Staff on board seem tired, are never well-groomed and generally bored. Friends / other staff seem to be upgraded to Business class regularly on board. Catering is very basic usually - example: "Breakfast" flight of 3.5 hours, leaving at 05:10 served a cup of still water and a small "health" bar. No options like other menu for sale items. Crew disappeared after service. Cabin baggage seems to have no item number control but is weighed rigorously. Free checked baggage allowance is 15kg, unlike most other carriers throughout the world, and carry-on is 8kg. This can be a trap for international guests who usually travel with around 23kg checked baggage allowance. Overweight is charged for on the spot.

✅ Trip Verified | Worst experience with an airline, ever! Completed booking, completed payment with my bank and got forwarded back to a website that said "error". No confirmation, no tickets received but the money was gone. Called with customer service and got disconnected a total of 6 times while being on hold. When I finally did speak to someone, she informed me there was a booking with reservation number but something on their side went wrong with the payment. She gave me the reservation number and on their website I could find my flight details. But still no tickets. I had to e-mail the ventasonline department who would be able to provide me the tickets. The communication with ventasonline was pointless. They first told me my booking didn't exist and I should book a new flight. I showed them a print screen of my bank payment and the booking with the reservation number and then it all of a sudden did exist, they would write me back about a solution for the money or tickets but they never did. Called with customer service again and they would all say something different or that I had to call back in an hour so they would know more. Did that a total of 4 times when I just lost my patience and the only thing they told me I could do was write an official complaint. As a reply, I received an automated e-mail telling me to contact customer service, so basically super pointless and you're just going around in circles with no one knowing how to help you get either your money back OR give me the damned flight tickets. I always book direct with an airline so that this stuff doesn't happen, but Aerolineas Argentinas apparently doesn't care about their clients and actual customer service. It has been 3 weeks now since booking and still haven't received my money. They tried to make me book a new ticket before receiving the money back but of course I don't have any trust with them anymore so booked with another airline (Air France) and everything went fine. This was my first experience with Aerolineas Argentina and for sure my last. Will avoid flying with them at all costs. By the way, because I paid with credit card my money is safe. I got confirmation from my bank and credit card provider that I was in my right and would receive money back via them. But it's really just pathetic that it has to go like that.

✅ Trip Verified | After paying over $6K for two business class seats for our honeymoon, we were first told we weren’t able to sit together and that it was our fault because we could have purchased seats ahead of time, even though we could not see anything via the Delta or AA websites that would allow us to change our seats or check in online (also what? We paid business so you mean to tell me there’s even more of a price for seat choice even when you can’t see it online?) Then after an hour and a half wait at the passport control security line (no one seemed to be working at all) an hour and a half delay they had flagged my wife’s boarding pass and made her - a business customer - wait until the entire plane boarded ahead of her before they would let her on the flight. She got on the plane crying. Then the flight attendant was rude about it. I am disgusted and we will never fly this airline again. It’s okay if you’d like to check a passenger again but when they pay for priority and you board the entire plane before them? You are disgraceful. You ruined the last day of our honeymoon and we are disgusted with Delta for connecting us with this airline.

✅ Trip Verified | On 10 August 2022 we purchased refundable return airline tickets with Aerolineas Argentinas from Cordoba to Ushuaia the port of embarkation for a December Antarctic cruise, returning Ushuaia to El Calafate. Two weeks later the expedition company cancelled our cruise citing ship delays. We immediately cancelled our AA flight reservations. The airline confirmed a refund was due under the fare conditions and would be paid within 120 days in December 2022. After hours of follow-up effort and numerous late night communications via Messenger and Translation apps with service agents in South America and their service centre in Florida USA, no refund has been paid after 5 months. How can this airline sell, and charge extra for flexible/refundable tickets if they have no intention of honoring their fare conditions?