Aerolineas Argentinas

Not Verified | It was an international flight and I received lousy food in bad condition. It's unbelievable that they don't offer a minimum service when the tickets are so expensive. Never again!

Not Verified | Non-existent catering, lousy coffee, a glass of water in plastic elements, non-existent entertainment, and aircraft without USB chargers. The chaotic checkin, and staff with rude appearances. El catering inexistente, un cafe malísimo, un vaso de agua en elementos de plástico, entretenimiento inexistente, y las aeronaves sin cargadores de USB. El chekin caotico, y personal con unas apariencias maleducados

✅ Trip Verified | One of the best things about AR is that they tend (in my experience on 3 flights) to leave on time or early. Boarding by zones is usually enforced and it works; boarding starts early. Staff on board seem tired, are never well-groomed and generally bored. Friends / other staff seem to be upgraded to Business class regularly on board. Catering is very basic usually - example: "Breakfast" flight of 3.5 hours, leaving at 05:10 served a cup of still water and a small "health" bar. No options like other menu for sale items. Crew disappeared after service. Cabin baggage seems to have no item number control but is weighed rigorously. Free checked baggage allowance is 15kg, unlike most other carriers throughout the world, and carry-on is 8kg. This can be a trap for international guests who usually travel with around 23kg checked baggage allowance. Overweight is charged for on the spot.

✅ Trip Verified | Worst experience with an airline, ever! Completed booking, completed payment with my bank and got forwarded back to a website that said "error". No confirmation, no tickets received but the money was gone. Called with customer service and got disconnected a total of 6 times while being on hold. When I finally did speak to someone, she informed me there was a booking with reservation number but something on their side went wrong with the payment. She gave me the reservation number and on their website I could find my flight details. But still no tickets. I had to e-mail the ventasonline department who would be able to provide me the tickets. The communication with ventasonline was pointless. They first told me my booking didn't exist and I should book a new flight. I showed them a print screen of my bank payment and the booking with the reservation number and then it all of a sudden did exist, they would write me back about a solution for the money or tickets but they never did. Called with customer service again and they would all say something different or that I had to call back in an hour so they would know more. Did that a total of 4 times when I just lost my patience and the only thing they told me I could do was write an official complaint. As a reply, I received an automated e-mail telling me to contact customer service, so basically super pointless and you're just going around in circles with no one knowing how to help you get either your money back OR give me the damned flight tickets. I always book direct with an airline so that this stuff doesn't happen, but Aerolineas Argentinas apparently doesn't care about their clients and actual customer service. It has been 3 weeks now since booking and still haven't received my money. They tried to make me book a new ticket before receiving the money back but of course I don't have any trust with them anymore so booked with another airline (Air France) and everything went fine. This was my first experience with Aerolineas Argentina and for sure my last. Will avoid flying with them at all costs. By the way, because I paid with credit card my money is safe. I got confirmation from my bank and credit card provider that I was in my right and would receive money back via them. But it's really just pathetic that it has to go like that.

✅ Trip Verified | After paying over $6K for two business class seats for our honeymoon, we were first told we weren’t able to sit together and that it was our fault because we could have purchased seats ahead of time, even though we could not see anything via the Delta or AA websites that would allow us to change our seats or check in online (also what? We paid business so you mean to tell me there’s even more of a price for seat choice even when you can’t see it online?) Then after an hour and a half wait at the passport control security line (no one seemed to be working at all) an hour and a half delay they had flagged my wife’s boarding pass and made her - a business customer - wait until the entire plane boarded ahead of her before they would let her on the flight. She got on the plane crying. Then the flight attendant was rude about it. I am disgusted and we will never fly this airline again. It’s okay if you’d like to check a passenger again but when they pay for priority and you board the entire plane before them? You are disgraceful. You ruined the last day of our honeymoon and we are disgusted with Delta for connecting us with this airline.

✅ Trip Verified | On 10 August 2022 we purchased refundable return airline tickets with Aerolineas Argentinas from Cordoba to Ushuaia the port of embarkation for a December Antarctic cruise, returning Ushuaia to El Calafate. Two weeks later the expedition company cancelled our cruise citing ship delays. We immediately cancelled our AA flight reservations. The airline confirmed a refund was due under the fare conditions and would be paid within 120 days in December 2022. After hours of follow-up effort and numerous late night communications via Messenger and Translation apps with service agents in South America and their service centre in Florida USA, no refund has been paid after 5 months. How can this airline sell, and charge extra for flexible/refundable tickets if they have no intention of honoring their fare conditions?

Not Verified | After having traveled NYC to Buenos Aires and two other flights to Ushuaia and back to Buenos Aires, I can say that this is the worst airline I have ever flown. There was no way to contact them; I tried, and every time the phone disconnected. The trip to Buenos Aires was without any Wi-Fi, entertainment system, or way to recharge our devices. The staff had a distinct hands-off attitude and any requests were ignored. I was told they would reboot the entertainment system. Two hours later, they informed me that they still hadn't done this and never came back with further information. The staff were unfriendly and uncaring. I will not be using this company in the future.

✅ Trip Verified | Check in was flawless, aircraft in very good condition but rather small for a three hour red eye flight; on other positive aspect, flight was scheduled for 0150 am but departed around 50 min ahead of time, which is not always desirable specially when People are meeting you at destination airport But what the heck, would you rather be late?

✅ Trip Verified | I was flying red eye from Bogota to Montevideo with a connection in Buenos Aires and my flight was delayed over 5 hours. This caused me to sleep at the airport and have my connection rescheduled so that I not only arrive late at night to where I cannot check in to my reservation and more importantly I miss out on a valuable day of vacation. There was no staff at the airport when I arrived at the gate or anywhere beyond the checkpoint. And no one would show until 2.45am, which is 7 hours after I arrived. No one to help with their mistake. When staff did arrive I asked for any form of accommodation. Sleeping at airport? Nothing. An earlier connection? Nothing. Cancelation (I unfortunately have another couple flights with this airline) since now I only have 2 days in Montevideo? Nothing. Money or points? Nothing. There’s nothing they can do but pass me off to the next stop. This is my first and lasting impression with them and after my trip it will be my last time flying them.

Not Verified | On a recent trip to Argentina, I flew with Aerolineas Argentinas several times on domestic trips. I was pleasantly surprised. The aircrafts were well maintained and all flights were on time.