Aeroflot Russian Airlines

TLV-SVO-PEK return. TLV-SVO on time excellent ground service quick check-in. Aircraft a little bit old but well kept no entertainment but very nice and good service. SVO-PEK on time good transit arrangements A330-300 - new aircraft good service and meals. PEK- SVO on time B767 - again good service and meals. SVO-TLV - a long walk from arrival terminal to departure terminal very comfortable waiting area A330-300 - brand new aircraft good entertainment and very good crew service.

SVO-DEL A330. First time with Aeroflot was a pleasant surprise. No trouble at all and a very professional service. Vegetarian meal had been ordered and was delivered without having to ask for it. On one leg the food was a disaster but on the return flight it was really good. Nice selection of games music and movies. Transfer at SVO very smooth nice connected terminals. Our cabin baggage was never measured even though its size was obviously very close to the limit.

Good value for money. New Airbus from Moscow to Tokyo food above average and entertainment system quite satisfying. Aeroflot has very strict rules when it comes to the baggage weight and size limits so try to have that in mind when travelling. They measure your bags and they will charge for every additional kilo or cm.

Oslo-Moscow economy. New A320 fine leg space attentive cabin crew with decent English skills light meal. Moscow-Bangkok economy. New A330 excellent leg space good cabin crew fine meals individual screens with decent selection of movies. On the return from Hong Kong to Moscow the B767 was visibly old and needed refurbishment it lacked individual entertainment systems.

Flight from London to Delhi via Moscow was cancelled on the day of departure. They put me on an alternate flight on the same route that departed several hours later and included a 12 hour stop in Moscow rather than a 3 hour one. I requested a Vegetarian meal and had this verified prior to the initial cancellation of my flight. No one at Aeroflot bothered to transfer this request to the replacement flight and that flight didn't carry any vegetarian meals. I received some meal tokens to spend in the airport however the value of the tokens was pathetic by any measure. The only eatery open was TGI Fridays and the only vegetarian option there was soup which I ordered with a glass of orange juice. These two meagre items not only came to more than the amount I had in tokens but required me to pay several Euros too! The level of English of Aeroflot staff is terrible for an international airline.

FCO-DME-SHA. Flight delay - 3 hours on departure. Missed connecting flight in Moscow with consequently overnight in Moscow. The food is very heavy and the crew unpleasant. It's cheaper than other airlines but you get low quality service.

Our flight was late arriving in Ho Chi Min for our flight to Moscow with no apology from the crew. They let passengers onto the flight who had been drinking heavily and nothing was said or done to turn them away the crew were unhelpful and sullen the food was inedible. On arriving in Moscow we thought we still had time to catch our next flight to London Heathrow only to be told the flight had already left. When we arrived at the desk we were given tickets for the next day and told we would be in a Hotel for the night. No apologies there was a lot of shrugging of shoulders and being told to sit over there. Rude and very unhelpful.

SVO-MUC. I didn't expect too much and therefore I was really surprised by the airline and the new terminal at Sheremetyevo airport. The crew members were friendly and could speak good English. Very good hot meal and comfortable seats. I was very satisfied.

SVO-CPH. First time with Aeroflot and would avoid in the future. Surly and unpleasant cabin crew. Very average food and almost incomprehensible announcements in English. Fortunately the flight was only just over two hours.

Beijing Capital International to London Heathrow via Moscow. The staff were great. The seats were of average comfort for economy and the inflight entertainment was great with a choice of films and games. The only drawback to this flight is the lack of alcohol (and the choice of drinks is indeed rather limited). However that was the only issue I found and it wasn't too much of a problem. Also navigating my way from the old terminal to my next flight was fine too.