Aegean Airlines

A3650 ATH-FCO 28th May 2013. One of the crew had a very bad attitude. She never smiled and just dropped the food in front of me in a very rude way without saying anything. Secondly pre-landing I was using an earphone with the music off. She told me to turn it off which I had done. However I still needed to put the earphones on my ear for descent due to discomfort in my ear during that flight. When she saw me still using the earphones she told me again when I said it was already off and she kept telling me in a rude way to turn it off. She refused to check and kept asking me to put down my earphones.

FRA-ATH. May 25. A321. Boarding totally messy. Excellent food and drinks. Extremely pleasant staff. Luggage arrived very quickly.

LHR-LCA-LHR economy. Superb inflight service three servings of drinks and appetizing hot meals. Punctuality good. Cabin crew courteous smiling and pro-active.

Cyprus to Athens on Aegean. An excellent flight and a great service. The staff are great and very friendly. Food was also nice. Only downside was check in which had a long queue.

Quick check in boarding and departure on time. We had a light dinner. I have travelled with Aegean many times and I think that on SKG-STR route they should improve catering and entertainment. Staff very friendly.

Paris/CDG-Athens on A321 aircraft. Wonderful service in economy class although flight was delayed for almost 3 hours due to very bad weather conditions (heavy snow). Cabin crew was one of the best I have met on a flight. Meals in Y/C need some improvement.

ATH-NTE 11 August 2012. Flight was on time the meal was served after one hour as we experienced turbulence and flight attendants weren't allowed to serve us. The meal was a sandwich and endless drinks. Crew friendly and smiling. NTE-ATH 18 August 2012: Flight on time. Boarded fast it was 100% complete like the last flight. Flight attendants served the meal immediately so people could sleep (the flight was late in the night). The meal was a sandwich again. Arrived on time. Nice experience will travel again this summer.

Last August from Athens to Prague and back. The airplane was an Airbus A320. Clean and comfortable. The staff were very friendly. Flight took off on time and arrived in Prague on time. The meal was poor but the trip was short. The first part of my trip the aircraft was full from Prague to Athens after 5 days only 60% full. I paid only 125 euros for the ticket!

Athens-Milan MXP. Airbus A320. Flight on time. Very pleasant trip. Cabin staff as always friendly and helpful. Nice meal.

Munich to Thessaloniki and back into Frankfurt as part of a connecting flight to/from Heathrow that was actually booked with Lufthansa. Cabin experience was good even though there was no space in the overhead lockers both ways and I ended up storing the bag under the seat which meant reduced legroom. Service on board and catering acceptable but nothing special. Food good but service disorganised and one FA asked the customer to remind another FA to bring him water! Check-in experience was the worst with a huge queue and people trying to barge in. When I raised this with staff at bag drop-off they didn't seem bothered and said they would rather use capacity for the actual desks. Overall customer service on the ground was not great. In future I am going to avoid this airline as would advise you to never try to book a flight on their website. This is meant to confuse and rip you off. I have been booking flights for my own use and for work and have never encountered such an error with the flight dates before. This is a low quality airline charging high fares.