Emirates

We arrived in London Gatwick for our 13.35 flight to Dubai to be told that the flight was delayed 6 hours and would not take off until 19.00 so we asked to move/change our connecting flight from Dubai (knowing that we would have missed it for sure) but were told multiple times that it could not be done in the UK but it would have been done quickly in Dubai airport transfer desk. When we arrived in Dubai airport all the serious problems started as we went to the infamous transfer desk and found more than a 1000 people crowded into a small space with no proper queue. Only 2 Emirates staff were available. We stood queuing for about 6/7 hours with no refreshments and in a very warm environment. Communication was very poor and we had no idea how long the wait would be. At around 12/12.30 so after nearly 6/7 hours (standing queuing sweating with no water or possibility to go to the toilet) we were finally moved onto another flight leaving at 23.00 (further 11 hours wait) we were handed out only 1 food voucher each even if we had to wait 18 hours inside Dubai airport and although we waited so long Emirates were unable to offer us a hotel room or even a lounge. The food vouchers were used for breakfast but when we went back to ask for more vouchers for lunch/dinner we were told that they were all finish so We had to pay for our own lunch and dinner. Worst customer service ever lack of communication lack of organization and lack of care for customers. Definitely would not recommend also Airline refuses to compensate blaming natural causes when they had more than a day to prepare for all the delayed planes to arrive and the fog was only the day before for 2/3 hours.

Flew EK385 - A380 BKK to DXB and EK27 - 777-300er DXB to GLA on 5th July. Flew in Economy on both legs and have to say that I was very impressed by the cabin crew who were extremely helpful and friendly on both flights and did an outstanding professional job in looking after me. Food was adequate and very tasty. Planes very modern clean and safety was paramount and the pilots were very exceptional on both flights informing everyone of the route turbulence etc. ICE was very good with plenty up to date movies to keep everyone entertained. I was lucky to be given 3 seats to myself on EK27 even though the flight was fully booked. Both flights were on time and arrived early at both destinations. I really enjoyed my flights and cannot find any faults or complaints.

Flew from Dubai to Delhi on 26th June 2014 and back to Dubai on 6th July2014. The aircraft was a Boeing 777-300 in both the cases. The aircraft was neat and clean but was a bit cramped. The staff isn't that courteous though. The IFE system seemed very old. Overall it was a good experience.

Flew BCN-DXB on 23/06 in an A380. Comfortable roomy. Excellent IFE although I didn't avail myself of the myriad of choices - too many violent films. I found that the controls are not all that user friendly (flying to/from Europe). Pleasant staff. Food was fine. Arrived Dubai 00.50 am (24/06) and we had 70 minutes to transfer to our connecting flight. When I requested a priority transfer whilst checking in at Barcelona the staff member was disinterested and unhelpful. It took a lot of fast walking and anxiety but we made our 02.05 am connection DXB- ADL. The Boeing 777 made me realise what cattle class is. Cramped and the seats are appallingly uncomfortable. For the 12hr journey we were served breakfast and lunch hot pizza snacks were handed out only to awake passengers. Chocolate bars and fruit were readily available. Very pleasant staff. The toilets were kept pristine on both legs - very impressed. Aisles in the Boeing are very narrow so that when one is walking for exercise or to the toilet one is constantly bumping other passengers. In our hurry to get our connecting DXB-ADL flight my husband left our camera in the seat pocket of the A38! We spoke to the site manager on our arrival in Adelaide (24/06) and gave him the necessary details. The next day (25/06) I received a call from the Emirates office in Adelaide Airport to say that the camera had been located and that it would arrive on the DXB-ADL flight on Thursday night. So professional so helpful.

First class on this brand new A380-800 from New York to Dubai is truly an excellent flying experience. From the time you board to the time you disembark in Dubai you would never know that you're traveling with 500 other pax! I'm always amazed how Emirates is able to create such an exclusive travel experience in first class while also meeting the demands of the other fellow passengers on the plane. The private suite is spacious the personalized service exceptional the IFE works very well. And then of course there is the shower. Just after take off you book a slot for your pre-arrival shower and this does make a difference after a 13+ hour flight for you walk off that flight feeling refreshed and clean and smelling good.

I have had 2 return journeys with Emirates to the Seychelles via Dubai from Heathrow within the last 3 months (EK002 & 3) and from Dubai to Seychelles and back and I have to say I was really shocked at how under-performing the cabin crew were. On those separate four journeys I found the Cabin Crew miserable sarcastic rude and looking like they really would like to be anywhere other than where they were. In a nutshell I have left the planes on each occasion really rather appalled at the lack of customer service and I have no wish to fly again with them anytime soon. On one of the flights food was almost thrown at us and scrambling to find anything to give to us as we were last rows of seats on my most recent flight back from Dubai the stewardess just before landing said I will be back (she was collecting blankets and headsets and checking seats were upright etc) but we never saw her again. Air Seychelles I have been told don't fair any better but on my next trip I shall be trying them out flying from Paris direct to the Seychelles which they start from July and see how they do compare because I really don't want to fly Emirates again!

Flight from Newcastle to Brisbane via Dubai and Singapore. We booked in August with Emirates staff promising seats that would be allocated for me being disabled I have severe walking problems that require me to be able to stand up and stretch my legs. What I got were seats in row 37 seats D and E just getting to the seats was extremely hard as I need to use a crutch to walk with the aisles are too narrow to move to the seats while using a crutch. I will never fly with them again.

Flying the A380 from Hong Kong to Dubai in business class you wonder if there is really any point to pay extra for suites given the amazing product that Emirates has in biz class. This was a new A380 with the improved biz seat and a great IFE system. This flight was pure perfection. Well done Emirates.

Unfortunately Emirates used an older 777-300ER on this 14+ hour route which is a shame. The biz seat is not entirely flat - the ever so slight angle still makes you slide down when you sleep. I would have preferred to see them use a newer 777-300ER on this route with the full flat bed and place this equipment on a shorter route where sleeping is less important than on an ultra-long haul route. Besides that the service the food the IFE are superb and live up to the Emirates standard.

Toronto to Dubai Dubai to Perth then Perth to Dubai and Dubai to Toronto. EK 242 EK 422 EK 421 EK 241. The seat was comfortable the food was good and the service was great. The only two things I didn't like was the lack of self serve snacks and the amount of time it took for the crew to clear the meal trays.