Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2360 reviews
5/10
4 star Skytrax Rating
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3/10

Emirates customer review

(Germany)

First and probably last time with Emirates. At least not on this connection to Beijing. EK306 arrives into Beijing at 15:10h. It is a 500 Passenger flight arriving simultaneously with other flights from Singapore Hong-Kong Dubai Doha Fukuoka and Vancouver. Immigration took nearly 2 hours due to the masses of people arriving. Chauffeur Service did not wait. Disgraceful Emirates Service at the Airport and no apologies whatsoever. The immigration staff did their very best to speed up the process and all 24 Counters were open. Just way way to many people arriving at the same time. 15.10.2014 EK60 HAM-DXB on B777 and continuing on EK306 DXB-PEK A380. Chauffeur service to HAM excellent new Mercedes S-Class all the comfort you need before a 16h Trip to Beijing. Lounge at HAM okay - lots of good quality food and drink quiet and very large thus not crowded even though flight was fully booked in Business Class. Aircraft was very new (April 2014) but 5 Row Business Class is just unacceptable. No real storage. Agree with most users that Seat is much too narrow and doesn't go fully flat (opposed to A380) I am a smaller person and the seat would not really fit in any position. Food was okay. Good but grumpy stewardess serving my seat. Overall a typical flight on a fully packed plane. DXB is a very nice airport (even at night) but very crowded. Business Lounge in T3A is good but very slow and spotty WiFi. Boarding directly to A380 Upper Deck is a nice touch but also clearly a necessity because of the crowds and cramped waiting areas for Y guests on the main floor. Flight DXB-PEK was comfortable had a good sleep - service was uneventful. Business Class was about 70% Full. On Board Entertainment again the best I have seen yet. The rest about Emirates has been explained on a platitude of occasions here.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Emirates customer review

(China)

I took the flight from Shanghai Pudong(PVG)-Dubai(DXB)-Hamburg(HAM) and FRA-DXB-PVG.The seats of A380 is comfortable and the food is nice. The air hosts and hostesses were very helpful. Shopping at Dubai Int'l Airport was so convenient because they received Euro and US Dollar. But the 18 hrs trip is a little tired!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Emirates customer review

(United States)

Compared to anything we have in the U.S. and other international airlines I've flown this organization is top- notch. Or at least they try to be. Flew the A380 JFK to Dubai and A340 Dubai to Seychelles and back again. Were upgraded to Business Class on the second leg which was absolutely amazing. The A340 seats not as comfortable as the A380 but once you're on the A380 it's hard to find anything to complain about. Service great pillows headphones blankets great entertainment. My husband enjoyed the music options and we both enjoyed the in-flight information system. Bathrooms plentiful and clean seats comfortable boarding and disembarking painless and we got our free meal vouchers in the Dubai airport and got our free meal! How many airlines do that? I hate to fly but this was definitely a treat. It was a bit pricey to say the least but you get what you pay for. I think Emirates are doing a great job. Would gladly fly them again. Customer service did their best in every area.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Emirates customer review

(Australia)

We recently travelled on Emirates but were disappointed that the flight home from Dubai/Adelaide was overbooked and on arrival at the check counter at 11.30pm for a 2.00am departure that we would not be able to board the flight. Our luggage was tagged and we were asked to wait until the plane was boarding to see if our seats would be available (along with 4 other passengers). With 40 mins to go we were told that we could now board and to hurry through customs immigrations and no stopping to shop so that we would make the flight. We were given EUD 100 each to spend on duty free on the flight but the crew told us that "they were far too busy to offer any duty free items" and this was a 12 hour flight. We still have the vouchers but what good are they to us?
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Emirates customer review

(Philippines)

Flown MNL-DXB-MNL Sept 20 on EK 337. I was amazed by the in-flight service. Five drink runs on an 8 hour flight food is plenty and palatable. All the crew are hard-working attentive and friendly. And of course it's infamous inflight entertainment system ICE not to be failed to be mentioned. Looking forward for my next flight with them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Emirates customer review

(United States)

LAX to Hyderabad Economy October 102014 I always use Singapore Airlines and I decided to try Emirates for a change. Long story short: Singapore Airlines wins. Pros - the seating is comfortable great selection on entertainment nice mood lighting nice warm facial towels are provided to freshen up quick water service when requested. Cons - Food I ordered a Asian vegetarian meal 2 weeks in advance. It is actually offered as a part of the regular choice of 3 main course meals but it ran out before it got to my seat. This happened on the Dubai to Hyderabad flight which was for 3.5 hours. On the other flight I lucked out getting the last vegetarian meal. The main food meal service (lunch or dinner) is pretty filling. I felt Emirates should have reserved Asian vegetarian meals for those who pre-order and offer extra ones for the rest of the passengers during the service. A vegetarian pizza was given as a light snack in between - very salty. Dubai airport is poor when I compare it to Changi in Singapore. I was given a meal voucher at the ticketing desk. If you have a layover for over 4 hours you can get a free meal at Dubai airport. Also the free internet stations are horrible. The internet is slow and the machines cannot seem to load Internet explorer. I gave up after 5 mins of trying. Not worth using the Wifi there either. Dubai airport ever heard of high speed internet? Be prepared for the most unfriendly airport staff you will ever come across. No smile angry replies. Have a good flight if you are considering this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Emirates customer review

(Australia)

Arrived at Dubai DBX at 18.15 for 21.45 on 10/10/14 flight to Perth to be told flight was over booked we had been travelling through Europe for eight weeks and had a stop over in Dubai. I was very surprised to hear we had no seats having booked the flight nearly 12 months in advance. We only managed to secure seats after we explained our daughter was flying overseas on the 11/10/14 and we would not see her for 3 months. We have travelled with Emirates several times because of the quick connecting flights to Europe but intend to look at other airlines operating from that area in future. We were very disappointed they way we were treated by Emirates on the last leg of our journey home it was the only blemish of our holiday.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Emirates customer review

(New Zealand)

EK412 SYD-AKL 08.45 7 October 2014. A380-800. Very comfortable and extremely on time. The inflight entertainment was good so you don't care about anything else. Time went really fast because you are comfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Emirates customer review

(United Kingdom)

EK0010 LGW-DXB. My experience with my recent Trip to Dubai to celebrate my 50th birthday travelling with Emirates was great and I have since recommended the airline to all my friends and family. The service and staff were excellent from start to finish.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(United Kingdom)

Flew LGW-DXB-MEL-AKL in First on 23 September 777/A380. The First class experience exceeded my expectations. On all three sectors cabin crew were efficient and friendly with immediate responses to any service request. Chauffeur service worked exactly as booked. All lounges offered high standards of seating and refreshments. A la carte menu on all sectors offered meals to a very high restaurant standard. Shower facility on A380 well managed and co-ordinated and welcome towards the end of a 14 hour sector.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes