Emirates

We flew A380 to Dubai then 777 to Bangkok. Both flights on time. Loved the A380 it was so spacious we sat in row 88 at the back. The A380 was really quiet too. The 777 felt more cramped and was not as comfy. The IFE is brilliant both touch screens. Finally the food. We fly long haul twice a year but the Emirates food is by far the best we have had. Can't wait to fly with them again.

The flight from Hamburg to Dubai was two hours delayed and service on board started 25 hours after take-off. I pushed the service button in order to receive some water for taking medicine the only thing that happened was that after ten minutes a Stewardess came by switched of the service sign and went away. I pushed the button a second time and the same happened again. Furthermore there was only once service on an 8 hours flight. Food unfortunately below standard. The Entertainment System was quite ok though. Hope that I don't have to fly with Emirates again.

FRA-DXB-BKK-DXB-FRA. Must take EK again for the flight to Bangkok due to the best price base on 6 months advance booking. FRA-DXB on A380 nice aircraft-flight full but still roomy DXB-BKK on B777 did not get the selected seats (even those seats are selected 6 months in advance by the time of booking on EK Tool) EK has changed our seats and we did not sit together/flight full - no more to say about the 3-4-3 seating. Worst service of all sectors slow service we requested water but were told to wait for the next service. BKK-DXB-FRA on A380/B777 flight full our choice of foods ran out on every sector. I've flown Emirates over a period of six years and I can definitively say that every time I fly the service is getting worse. Its route networks and frequencies are very good and its fares (if booking at least 3 months in advance) can be competitive. However EK progressively gets worse. EK is still on cutting back massively on quality example no amenity kits for Y class foods (quality and quantity) is getting worse cutting the Skywards-mileage counts too small number of cabin crews in Y cabin and they are disinterested in passenger service avoid service to passengers disregards the calling sign. Very chaotic and very slow on board-services choice of foods ran out very early no organization. All those bad on board services EK fare is no more valuable for money. Only IFE is the best.

DXB - IAD [Washington DC] in January 2015 economy class. Given the only choice on this direct route is either Emirates or United it's not really much in the way of competition - give me Emirates every time. Emirates has an excellent on-demand in-flight entertainment system decent food efficient multi-lingual staff amenity packs in economy on long-haul flights and all drinks except champagne are complementary in economy. No one really wants to be stuck on a plane for 15 hours but it's on these really long routes that the little extras on Emirates - especially the in-flight entertainment system and power outlets for every seat - come into their own.

Series of Trips on EK MEL-CMB-MEL and CMB-CAI-CMB. All sectors in Business except DXB-CMB which was in First. Check in Good. Lounges not bad. However the quality of food in DXB has been going down over time. Good Welcome on Boarding. IFE is AVOD and excellent as always. Staff can be hit or miss mostly a miss. The quality of meals on board keeps going down every month. Bread basket is brought around only when you are nearly done with the main. Of all the sectors I flew the food on EK 650 First Class from DXB to CMB was the worst. The curry sauce which accompanied the rice tasted like chillies mixed with water. Depending on how much you pay for ticket it is still value for money. But EK is on a steep downward spiral. And if you have any comments or complains post flight and write to their customer service desk do not be surprise if you get a watered down response which is a border line insult.

DXB-Seattle J class. Overall good solid experience Chauffeurs on all legs were on time and pleasant. Flights on time. Lounges as usual in DXB good with great offering of food and beverage. In Seattle you had to ring a bell and a man would appear from behind a curtain to give you a drink (obviously economizing) no food. Crews on outward leg helpful and professional. Crew on return looked bored and tired and no smiles. Overall good experience. Business with Emirates is I feel is generally a solid product.

LHR-DXB-BKK Economy. Check-in pretty efficient in T3. The flight was full (as usual) with Emirates and left on time. The A380 is much quieter than the 777 but there's not much difference in the seats/space. Cabin service on Emirates is variable depending on the crew and this one was OK - nothing special. Economy food has improved recently and quite tasty. Good choice of drinks and frequent water/juice runs. On time into DXB and A380's park at the gate instead of remote stands which makes connections easier. I got upgraded to Business on the DXB-BKK leg again an A380 which was about 30mins late. The best part of Business on Emirates is a priority pass for immigration in BKK. The cabin service in Business was nothing special and I prefer to eat in the lounge rather than on the flight. Good IFE - there's always something worth watching on Emirates.

We flew in August 2014 from Rio de Janeiro - Dubai and Dubai to Shanghai. We travelled with 2 children (3 months and 26 months). On our first flight the toddlers TV was broken so he used my husbands and mine couldn't be used as we had the bassinet for our baby. Staff were friendly though. One our second flight my seat didn't recline I was promised at the start of the flight that they could manually do it after the meal was served so I thought that was reasonable after the meal however they told me it couldn't be done I would just have to accept it. So for an 8 hour flight I sat upright with a baby on my lap as he wasn't allowed to use the bassinet most of the time because of turbulence. However our toddler slept in his aviation approved car seat that their telephone service agents said we couldn't use. I think their customer service needs improving they tried to tell me I needed to buy 2 seats to use one car seat for a toddler whose seat I had already purchased. However at the airport everything was ok due to a nice customer agent who was able to place all our family together when again customer service had placed us all separately. The airline didn't live up to the expectation that we had and we fly long haul several times per year.

Flew from DXB-KUL. Flight was onboard B777-300ER. Everything from boarding until touch-down was excellent. Friendly and attentive cabin crew excellent IFE comfortable chairs fine meals smooth flight and the experience was excellent. I would definitely consider flying Emirates economy class again.

We were a party of eight travelling to Male via Dubai on the 20 December 2014 for two magical weeks in the Maldives. Going out had a 3hr stopover in Dubai which was changed to 3hr 40 minutes Our return flight times were good leaving Dubai at 2.35pm. 5 week before we were due to travel we were advised Emirates had changed their flight schedule meaning our flight from Male did not leave enough time to transfer the luggage from one flight to another. The only option we were given was a 12.5 hr delay or return a day early from our holiday We ended up using Dubai connect which was not good experience. We paid quite a bit more to go with Emirates than another leading airline. Never again.