easyJet

What can I say about easyjet other than it does exactly what it says on the tin! Great airline easy to use and if flying anywhere in Europe always use easyjet. We flew Bristol to Alicante in October and as with all our previous easyjet flights we were on time clean aircraft comfortable and the cabin crew are as good as Virgin Atlantic. Obviously as a "no frill's" airline you don't get "free food" or films etc but that said you don't pay for it either and if you want to eat there is good choice on board and for a couple of hours you don't need much anyway. Basically if we are flying to Europe we always fly easyjet.

Bristol to Newcastle 2/12/13. Booked extra leg room seat which included speedy boarding flight left on time and landed 20 minutes early. No real issues apart from over priced food and drinks available on flight which I decided not to purchase. Returned to Bristol the following day on the late flight. Most shops had closed at least one hour before departure from Newcastle airport. Flight were uneventful and arrived on time shame they bussed us to the terminal. Would always use Easyjet for any short flights.

We flew to Fuerteventura and back from Bristol last week. My husband forgot to print off the boarding pass until the last minute so our seats were not ideal especially on the return! Right at the back of the plane by the loo. However allocated seating is still a vast improvement on the horrible scrum you got before. We got to the airport on our return quite early and consequently were near the front of the queue. It was all quite friendly until a 'lady' who had booked speedy boarding turned up. She started shouting that they were all in the wrong queue. We checked in at the normal queue sailed past her and relaxed on the terrace for quite a while. On our return we got our bags first. Moral of the story there is absolutely no point in paying extra for speedy boarding!

This is the 4th Easyjet flight this year flew Gatwick to Las Palmas - no problems except they ran out of some of the hot food on the return flight. We had Special Boarding so no queues anywhere.

MAN-MLA return. My first time with Easyjet for 5 years having avoided low-cost carriers since then due to several bad experiences. But I cannot believe the difference - Easyjet now beats the full-service carriers not only on cost but on most other aspects as well. Paying to choose seats makes a huge difference but it's not just that - the whole experience was so good on both sectors that I had to keep reminding myself that I was not flying with a flag-carrier. Friendly helpful professional and good-humoured crew on both flights flights on time no baggage/boarding card issues and seat pitch slightly better than expected (but you will struggle if you're over 5'11" I'll admit). Warm food available too - which was surprising. I've flown with 5 different airlines this year and only the flights with Qatar were better than this. I'm planning on flying this route again very soon and Easyjet will definitely be the first choice next time.

Travelled to Lanzarote and had a great time there. Easyjet flights considerably better than others we have used most notably because our request for special assistance was fulfilled. Late night return to Gatwick went smoothly with a very attentive young man to meet and greet at the aircraft before taking passengers in a wheelchair to his buggy. He even took the trouble of wheeling one pax out to the drop-off area. Great service.

I and my wife travelled on 14 Nov from Lisbon to Gatwick flight EZY8720. Airport staff rude and impatient lack of helpfulness and customer service. Forced to pay 35 Euro and check one luggage even though this was as specified slightly bigger bag maximum size of 56x45x25cm which holds man suits. Forced my wife to put her purse and souvenirs bag into her suitcase. During boarding her suitcase was not allowed saying there is no room on overhead storage and took the luggage. Arriving at Gatwick this suitcase was missing. Very bad experience with EasyJet.

My wife aged 73 followed all blurb pushed out by Easyjet especially the luggage allowance. She packed her small suitcase and also a small handbag with 2 Xmas presents. She was demanded to empty the small bag into her case damaging the presents! Of course people who had bought goods around the airport came along and they where allowed to carry on their purchases in bigger carrier bags.

Flew Gatwick-Copenhagen-Gatwick. Efficient check-in and on-time departures at both ends which is good and indeed better than some. I am fed-up with their baggage policy. We paid extra for our case to go in the hold but was then asked to remove our coats from the overhead storage compartments so that other people's huge hand luggage could have the space! Baggage in the cabin is becoming a joke (a couple with a small toddler loaded 3 cases!) but we were asked to put our coats on the dirty floor or sit through the entire flight baking hot with them on our laps - not sure how we were expected to eat or drink anything in comfort as the table could barely be deployed! The overhead storage area was choc-a-block so I wonder if our group had also taken cases to go in the cabin - where on earth would it have been put! Maybe next time we won't pay extra and just wait for them to put the overload/surplus in the hold anyway unless of course they ask us to put it on our laps! Easyjet have a good pricing structure and if they included a piece of hold baggage as standard (and enforced the one piece of 'hand' luggage they could become an airline to seriously challenge their flag flying rivals.

Flew Toulouse to Gatwick 29 October and return on 31 October evening. Booking and follow-up were first class including reminders to check in online and print boarding passes. The contact could not be faulted. We had "preferred" seats and plenty of legroom. Flights were almost full but on time. We actually left Toulouse late due to a change of aircraft and hence crew not on board to prepare but were given a thorough explanation once on board. Absolutely no trouble with baggage as we kept within the cabin bag limits.