easyJet

We travelled from Southend to Malaga 24th December 2013. What a wonderful experience we even sang carols. Great staff. We cannot praise the whole experience highly enough.

Manchester to Bilbao 24th December 2013. Flight cancelled due to poor weather weather was bad at Bilbao. This was handled very poorly by easyjet staff. A man announced flight cancelled and to rebook at easyjet service desk. Vague information and they suggested going home to rebook online. Navigating their website on Christmas Eve was again very unclear.

Innsbruck to Gatwick. Was supposed to land at South terminal but diverted to North terminal but passengers not told. Over-priced food and indifferent service. Rude customer service and no email address on website.

Flight SKG-SXF one way. It was a full flight but still comfortable. Clean cabin friendly crew prices average. The only drawback was that they lost our luggage but it was handling company's fault. Overall recommended.

London Gatwick-Larnaka. Trip was really good kind staff catering ok. Flight arrived on time but slightly delayed on return flight.

Manchester to Geneva EZY1949 18 October 2013. Easyjet service has declined over time and one feels more like being herded (like sheep) more than being a valued customer that brings in profit. It feels customers are being squeezed for all they can get out of them. Today was another such example. I had booked tickets for my son on October 2 and he arrived at the airport in time but was told that the flight was overbooked and there were no more seats. He could wait as two people had not shown up. Furthermore there were no more flights for the day. What was he to do sleep at the airport.? They did not even apologise. We were in a panic as we as a family had booked onward flights and he had appointments. How can they overbook when we had booked well over two months ago. It was not that my son just showed up hoping to get on the flight. This is unacceptable.

LGW-DME November. The flight itself was not bad and the staff were good. LGW staff were attentive and helpful. LGW location and time good. I have no complaints about staff or aeroplane. It's the in-flight offering. Paying £7 for a cheese and ham roll and a coffee is a rip-off. Worse is booking online. The fact the flight was advertised at £76 then plus plus plus. £76 becomes £125 and then the most annoying part of all having to pay to reserve your seat knowing if you don't you're going to have a lot of trouble at the airport. I wished I had booked British Airways. At 6'3" I don't have a choice and by the time the online system permitted me to book the tall persons seats had gone because there is unclear notification on the website that you have to pay additional cash to book your seat if you're checking-in online. Next time I'll get up early and fly BA. Advertised Flight £76. Actual cost with hidden extras £140.

Fuerteventura on Saturday 23rd November from Bristol. My husband became unwell on our recent flight and the on- board crew were extremely professional quick efficient and discreet. The stewardess who dealt with him knew exactly what to do and treated him with efficient kindness. They were completely unfazed and I can't thank them enough. If it wasn't for her quick intervention we may have had to land at the nearest airport and mucked up everyone's holiday. Brilliant airline.

I have just returned from visiting my parents in the UK. I travelled from Paphos to Manchester on the 27th November and was satisfied with the flight. The only thing I did not like was the food choice being a vegetarian and having choices of Bacon Ham and cheese or Egg! Other than that fantastic will never rely on their food again. Arrived in Manchester airport 35mins before due time - excellent and was extremely pleased as was starving! Flight back was good cabin crew excellent no food choice again.

Flying from Faro last Saturday we are caught up in the flight control situation. Our Captain was excellent he stood just outside the flight deck and explained exactly the situation and our options he was calm lucid and just about as helpful as it was possible to be. 3 times during our delay he broadcast updates so that we knew what was going on. The cabin crew did everything possible to keep all of us comfortable. Overall a brilliant customer service experience.