easyJet

Manchester-Tenerife. Late June. All I can say what a fantastic flight. Bang on time both ways even with the air traffic strike in France. We even landed 30 mins early into Manchester. Perfect. Now let's get to the reason I'm writing this review and that's the crew. Smart smiling and when an elderly lady was taken ill on push back she was dealt with the utmost professionalism that made her elderly companion at ease. I most certainly will fly with easyjet again.

Third time flying and delay is 2 hours plus each time. Sitting in Geneva airport and all 3 flights from here (London - 2 flights Venice other) have delays this afternoon 7 July 2014. An easyjet employee had just lied to us he was not aware of any delays to our flights minutes away from an announcement of a multiple hours delay (so that we enter duty free zone where there is obviously no service desk of easyjet). All delays are due to faulty aircraft and not weather conditions. Vote zero out of 10 for easyjets' faulty aircraft no service desk / absence of client service and unqualified staff. My experience with Ryanair recently has been significantly better - no delays and landing on time.

I have been flying with easyjet for years on a regular basis and have recently been disappointed with how rapidly their customer service has declined. The last 3 times I have attempted to fly with easyjet have been disastrous and unnecessarily stressful with little compassion or understanding from staff who can only read legal requirements. The first was when I had a flexifare and attempted to change to earlier flight as per the terms and conditions of this flight but due to an error of assigning the right reference number they charged me a whole new fare. A month later I was going home for the weekend to see my family (I live in London my family in Belfast) and arrived at the airport on Friday to be told the flight was overbooked and they could offer me a flight on Sunday afternoon which of course was useless. This flight was reimbursed with the standard compensation which only just covered the return flight I lost as this was with a different airline. Finally last weekend when I didn't think easyjet could ruin another trip for me I arrived at the airport intending to get my 8pm flight to Edinburgh but the plane had been 'substituted' for another flight so we would only get our flight at around 1am! I asked customer service if they could arrange a hotel or taxi as I would be arriving to a city at 2.30am and I had been planning to make an onward journey but they refused saying my options were 1) to accept the delayed flight and get a refreshment voucher 2) take the 9.30 flight to Glasgow. I decided to go to Glasgow and would have made the last train to my onward destination but low and behold that flight was also delayed. So instead of arriving at 9.30pm to Edinburgh I arrived to Glasgow at 11.20pm. I asked for a refreshment voucher but was told I had a choice between accepting the late flight with a voucher or the Glasgow flight - what options! Easyjet will push away their loyal customers for becoming too greedy.

MAN-PFO-MAN. We use easyjet several times a year to European city beaks and to Cyprus. Never had any issues with them. Outbound flight was 30 minutes late due to the late arrival of the aircraft but the pilot made this up. It was the week of French ATC strike. Return flight 30 minutes early arriving. Slightly more comfortable on our return at it was on an A320.

For the second time this year we flew with Easy Jet from Southend airport. We went to Poland in March and have just come back from Portugal last week (27th June). On both occasions we wanted to have food on the plane on the return journey back to Southend. On both occasions after the first couple of rows had been served there were no more sandwiches bacon rolls or anything substantial to buy. Four of us coming home from Portugal last week missed breakfast as we left the hotel too early but then our transport to the airport was 40 mins late anyway this meant we only had time to check in and go straight to the boarding area for the plane which meant we were all ravenous by the time we boarded! A muffin each on the plane was the best EasyJet could offer. Why advertise all the meal options in the on-board magazine and then not have any to sell?

SKG-FCO-NCE and return on A319. All flights with minor delays but on time arrivals. Clean cabins friendly and nice crew on all flights. Reasonable prices of onboard shop.

Rome-London. Next time I will spend the extra money and save all the headache and hassle! 1.5+ hour wait at Rome airport just to drop the baggage. There were around 500 people in line and only 2 agents working. When the staff was questioned about additional agents they said they did not expect these numbers! Like they didn't know how many tickets they had booked for the day? Those passengers who had close departing flights were given priority so those of us who had arrived at the airport in appropriate time were made to wait even longer. After this fiasco we were informed our flight was 2+ hours delayed but we had to wait at the gate the entire time in case they decided to take off earlier. Completely unorganized and uninformed every time I use this discount airline I pay with patience. Flying out of London last year was the same story - ridiculous wait times just to drop the baggage. I suggest they charge a little more for flights and hire more agents!

Used Easyjet for the first time on return flights from Edinburgh to Krakow and was very impressed especially when compared to Thomas Cook Thomson etc. Check in was slick and easy and flights were on time (both landed early). The A319 and A320 planes were modern clean and comfortable (much more leg room than the above mentioned). Will definitely be my first choice in future.

Travelled to Faro on 15th June flight departed 30 mins late because we had to wait for an incoming flight aircraft clean and tidy staff pleasant not a lot of information from flight deck. On 25th our return flight was cancelled because of the French air traffic controllers strike. At Faro airport the Easyjet Reps who dealt with us were fantastic and very helpful in a very difficult situation. Returned on 28th aircraft left on time staff very pleasant and helpful plenty of communication from flight deck. Would travel with them again.

I have travelled on numerous occasions with Easyjet and have never had any problems. On one occasion my flight back from Goa to London arrived early and when I asked about a change of flight from Gatwick to Edinburgh the female on reception checked and I had it done within minutes free of charge. I have never met any rude staff or unhelpful staff I have always found the staff very nice and polite. Treat them with courtesy and you will receive it back.