easyJet

Edinburgh - Bristol 8 Aug 14 arrived at Edinburgh airport early so asked if I could transfer to an earlier flight was transferred immediately and given an extra legroom seat free of charge without asking by the very helpful lady on the information desk and also speedy boarding. Use easyjet frequently and they never disappoint.

Flight from Gatwick to Rhodes 30/07/14. Baggage drop was sorted within 5 minutes while we watched massive queues at all other airlines desks getting impatient. Found this quite amusing! Were then put to the front of the passport queue by an Easyjet staff member to save us some time too! Straight onto plane and we left early as everyone was on board early - great! Service was friendly on board but basic. Smooth flight with no gimmicks. Quick at other end too. Coming back was even better - 5 minutes from getting off the coach to being sat in departure lounge while everyone else joined their huge queues again! Does what it says on the tin really!

Flew LGW - Bordeaux on 26th July 2014. Gatwick check-in a complete nightmare - massive queue despite arriving 2.5 hours before the flight. Speedy boarding equally chaotic as some non-'speedy boarders' had already started queuing at the gate and stayed where they were. The two queues then became mixed up with the 'families' who were also trying to board first so 'Speedy Boarding' really not worth the trouble and checking in on-line academic as everyone had to queue anyway.

Flew from LGW-BFS. First of all our cabin baggage was just 2 centimetres too long and because of that wanted to charge us 45 pounds to put the bag in the hold. Very rude about it. Gate agent who thought she had a little bit of power. So they have us a rubbish bag out of the bin to put our stuff in. By the way this bag has flown in the easyJet cabin before without a problem. When we boarded the plane we told a cabin crew member and rudely said to us "You must have got away with it before but you didn't this time." We even saw bigger bags than our one going in the overhead lockers! We told a crew member and he said "Well I'm not checking the bag sizes." No customer courtesy! Next my grandmother is disabled and when we boarded the plane since one of our family members booked the flight didn't choose the seats they gave us a window and a middle seat. My grandmother is claustrophobic and has arthritis. We asked if she could have an aisle seat and said there was nothing that could be done and that she would have to take that seat. Not one bit of sympathy! The man who had the aisle seat was kind enough to let her sit on the aisle and he sat at the window! No courtesy from the staff! No help! Outrageously not allowing our bag on because of the wheel being 2 centimetres too long when bigger bags we saw were allowed on!

BFS-EDI EDI-BFS July. Outbound flight slightly delayed due to a technical issue but no fault of the airline outbound flight was great! Attentive cabin crew A320 spacious and modern adequate legroom for this short flight ended up arriving early in EDI despite this short delay. Return flight on A319 was very much the same story! Will definitely use EZY again!

Mykonos to Rome and no complaints at all. The bag drop at Mykonos airport was swift boarding was easy and it was a very comfortable flight.

Venice-CDG. Very worn out Airbus. Outside (paint) and inside! Priority check-in and boarding were a bit messy. Captain was great.

LGW to INV. 1) 'Bag drop' and online check in a complete joke when you still have to join a mammoth snake like queue and basically 'check in' anyway! What's the point? 2) Those passengers who do pay extra to check in their hold baggage are only discriminated once on board. The new cabin baggage policy means most passengers take trolley bags on - fair enough. However those who don't and have a small bag or daypack are expected to forfeit their leg room so trolley bags go in the stowage bins. 3) Nice new clean aircraft attentive crew. Pity the magazines were stained torn pages missing and out of date. Basic service. If you can't be bothered replacing them please don't have them in the seat pocket. I gave up looking for the 'menu' because the magazines were filthy. 4) Sorry bring back full service airlines. Altough Easyjet do a good job of letting you know your flying low cost are their prices really that low?

Flew MXP-HAM on July 4th and back three days later. Onward flight delayed half an hour but no big issue as I was travelling for leisure and Hamburg was my final destination. Plane reasonably clean and comfortable crew friendly even if not as professional as you would expect them to be (often making jokes and laugh among themselves). Seat assignment worked fine so the boarding was smooth even though a bit slow both ways as they start to queue people at the gate well in advance. The best things were price and schedule which is what makes you choose a low cost carrier at the end. I often fly Ryanair as they are based in Bergamo where I live and work and it had been a long time (8 years) since I last flew with Easyjet: this experience was ok and I will still consider them as an option for future trips.

BRU-SXF. Flight on time boarding was quick on the new looking A320 cabin seat pitch seemed better than Wizzair or Ryanair. The crew were very friendly and flight deck informative. The food/snack selection on board was not very expensive. EasyJet definitely delivers a good low cost product.